Jacamo Reviews 

Easy to use service for payment.

Great quick service

Great to use

1st and last time ordering. I placed an order in November for a “slim belt”. The belt arrived, just as wide as any other. So I requested a return and used their courier set up to return just a few days later. I contact them mid December to be told that they couldn’t speak to me, as not the account holder, but being the one who set up the account and yes in my name, I knew this was a deflection tactic, having now read other reviews they say this to everyone. So, I stuck with the sarcastic advisor, waited till she would engage with me and then said it’s not been 14 days, go away until then. So I did…… now been 4+ weeks, and guess what, no refund!

Great easy and safe way of paying

To be honest, JD Williams and Jacamo are not the best retailers. If you are looking for a credit account, I would recommend Next or Very. You could try Freemans, but they aren't much better.

​I cannot recommend this website; half of their inventory is out of stock and the selection is disappointing. There is simply no point in using this site for clothing. If you are eligible for a Next account, I suggest you use them; you will be much happier.

This is a company that should be avoided.
They are part of Fashion World another company that should be avoided. Their fraud checks are clearly negligible and cause concern to people who receive their letters like myself saying they have opened accounts.

Joke of a company returned an item 13th November tracking showed they have this. Emailed constantly to no reply final reply yesterday saying I failed verification details as I hadn’t supplied my name etc even this it’s all in the email feed! They just won’t respond and I’m £55 down please do research before using these crooks

Never received order made 19 December waited 45 minutes on live chat no apology nothing just said courier returned to them. Family member had no present won’t be using Jacamo again

1st time on Jacamo - Delivery and shopping experience as expected not bad , nice products . Pretty standard returning about 15% of the £500 order due to size/fit .. however finding it so so difficult to arrange the return to the point I probably won’t be coming back, I’ll just be going elsewhere in future. Sort your App out please you must lose so many customers because of this.

I think these big companies think we are all dumb . Some bright spark kid at JD Williams , I know if we make it really hard to return things, people won’t bother. So so so dumb.

I just paid Jacamo £80...went into jdwilliams receipt cane back with...did the same the other day..your Jacamo app has the payment and balance on the app...I've been paying 17.99 twice a 3 times a month the last couple..I've screenshot ls off all transactions...maybe you should fix the Jacamo app I've been using fir years.. I have another app fir jdwilliams which I pay too..same balance and same payments on both apps...that my friends is not my fault..these apps are giving out the wrong information and I have done goodness knows how many times...was never late with my Jacamo payments ever until this last couple months..if jd Williams own Jacamo it should say so in app..not jdwilliams balance and payment om it...and its not my responsibility for your flaws

Out of 22 pairs of jeans looked at no sizes available at all waste of time

My parcel was unfortunately stolen due to the courier leaving it in an unsafe place. I have tried numerous times to get through to Jacamo to report the issue and try to get a refund or the items sent back out and nothing. Their chat on the website it just automated so, no help. Their messages on Facebook and X aren’t monitored so, their either don’t reply or just repeat themselves by asking for your information and nothing else. And then they ignore their emails. I am yet to try calling them but, will do tomorrow so, will update or leave another review based on how it goes.

They have broken the consumer rights act 15'and payments services regulation 17' they couldn't fulfil my order after a week and gave a refund but then 2 months later reversed the refund and forced the goods onto me. This company is a scam.

Shocking customer service item ordered on 19th November Evri said they had the parcel on 21 November but they never deliver. 3 Emails to Jacamo and still no resolution. Very annoyed as it was to be Christmas present

Very easy to make a payment

I ordered two pairs of jeans on 26 November 2025 and chose collection from my local Post Office. Evri failed to deliver, so I phoned Evri customer support and they said they’d chase it up with the driver. After that, Evri emailed me twice: one message said they couldn’t deliver for one of several possible reasons and the parcel would be returned to Jacamo, and the next confirmed the parcel was lost.

I then phoned Jacamo to arrange a refund. The agent I spoke to was rude, talked over me, and every time I explained that Evri had confirmed in writing that no delivery was made, she kept repeating “our tracking shows delivered” and refused to help. It felt like blatant gaslighting: ignoring the evidence, twisting what I was saying, and treating me like I was trying it on.

I was told to wait 10 days, which I did. It’s now around three weeks, and despite sending further messages (and receiving replies), Jacamo keep refusing to refund me even though their courier has admitted the parcel was lost.

This is not how online shopping is meant to work. Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, the retailer is responsible for the goods until they’re actually received by the customer. If their courier loses the parcel, it’s Jacamo’s problem — yet they’re still holding my money.

Do not buy from Jacamo. In my experience, they’ll happily take your money and then stonewall you when something goes wrong.

Extremely poor service. I was offered a credit account and placed an order. After weeks of "processing" my order I contacted them to enquire about my order. they assured me it will be dispatched so I placed another order. Still not delivered, I submitted a complaint and without any kind of communication they cancelled both my orders and removed my credit. All this just before Christmas. Would definitely not recommend using Jacamo.

This is the third time I bought from this company and the third time I have not received my items it's right near Christmas now and said they were refund me I have to wait up the 14 days to get my money back and I'll have to go somewhere else to the shopping again out in Easter this year same thing again and again before that this will be the last time I ever used this company to buy clothes I recommend keep away

Rubbish App and customer service, tried to use live chat( impossible)… tried to email( asks you million questions before you even start).. so phones was met by a call handler who clearly couldn’t be bothered to talk to me… I was enquiring about my return , on my email it states 5 days and I have now been told it’s 14 days.. mis information… DO NOT send out emails with wrong info then..