Jacamo Reviews 

⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐

Good service good product well priced

I ordered size 7 trainers - they sent me size 10 inside a box that said size 7 inside - I paid an extra £1 for next day delivery £5.99 in total - they have refunded me for the shoes but not my £5.99 postage as if its my fault!
Is this company in trouble financially? Are they going under?

I rarely complain but from start to finish, my experience with Jacamo has been awful. Across 2 consecutive orders, I received 3 wrong sizes, 3 poor quality/faulty items and 3 cancelled items. I tried to contact customer services multiple times and I've been sent an automatic reply (with the information that is easily accessible online) and then ignored, stuck in an AI loop trying to speak to an agent, and then had to wait an hour to speak to someone on webchat. When I was finally able to speak to a human, it timed me out a minute later (I was halfway through replying) and put back in a queue. I spoke to 3 different agents because of this issue and it took me 1.5 hours to find information that should have been easy to access online.

When I asked to raise a complaint, I was told that they didn't have a specific process to share with me but that my comments would be passed on to the relevant team for review. Ironically, I was timed out for this too just for my efforts to be lost in a black hole.

Also be careful with return periods - most online retailers have a generous extended returns period over Christmas, however Jacamo only accepts returns until 10th Jan and it will take you 3 attempts at contacting customer services + an hour and a half of sitting in queues to find out this info!!

Very easy payment

The worst customer service ive ever known . Reported to trading standards as they sent my parcel , was delivered to someone else and have still not investigated and refunded me since before christmas despite me sending proof , asking for it to be investigated , asking for a complaint to be raised and emailing and calling 100's of times . Scammers

Jacamo cancelled my order and when I asked customer services was told the item was out of stock. The item is still showing as available, just at a much higher price.

Customer service also responded with template answers and one reply was the following:

I’m really sorry to hear about your experience regarding ((INSRT CUST’S ISSUE)). I sincerely apologise for any trouble this has caused.

Saw a deal for a product priced extremely low. Maybe a misprice but I suspect it may have been a way to harvest new user data. Item cancelled with no email sent or explanation given. Klarna payment still taken and no refund initiated as they said they hadn’t processed payment. Still showing active. Poor untrustworthy company. This happened to numerous other users of the deal site also.

Avoid. Fake prices - will cancel as soon as they can WITHOUT TELLING YOU so they can keep your money. Full on scam.

Very go way pay

Absolute joke of a company , signed up and made an order , paid by credit card only for it to get cancelled for no reason whatsoever , no email explaining etc , nothing nada
AVOIDDDDDDDDDDDDDDD

Bought something today and it was cancelled - not had any communication at all from the company.

Shocking and would never use them again.

First time ordering from Jacamo. Thought I'd got a good deal but then my order was cancelled for no reason, no email.. nothing. No explanation at why it was cancelled. Is this a ploy just to get my credit card details?😡 Avoid this scamming company.

Imagine going so full circle with your DEI that you actually now don’t have any white models…

Sorry, I won’t support exclusionary companies.

Very easy to do

Phones not been working for days, online chat not working for days, Next day delivery (they use Evri) not arrived. Used to be good, nothing but a mess these days. Avoid.

Poor level of service after my items were delayed even after paying a premium for delivery with several items being stolen in transit from my order. I called three times to the customer care team who talk over you and do not understand basic English. I have emailed and raised a complaint on three occasions with no response at all. After being a customer for so long, the level of service is becoming more and more disappointing. I am considering closing my account and shopping elsewhere with a more credible retailer.