iwantpants.com 

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Rated 1 out of 5 stars

I bought a jacket online through Amazon with this seller. The jacket did not fit and I returned it for a full refund. I paid for the shipping. Instead of refunding my money, the seller sent the sa... See more

Rated 1 out of 5 stars

Because you have kept mine when I am due a refund. I have been waiting for a refund or exchange for 2 months. Does my £16.00 earn you much interest? I have noticed on another review site that other... See more

Rated 1 out of 5 stars

Although I got a big discount on my order, I still spent a significant amount which has been deducted from my account with absolutely no attempt made to dispatch my order. I would understand if... See more

Rated 1 out of 5 stars

I bought a T-Shirt and paid for 1st Class delivery in ate december. Two months on, I still have not received the item. I only received an email on the 11th of January saying that the T shirt was out o... See more

Company replied

Company details

  1. Underwear Store

Information provided by various external sources

Mens UnderwearCalvin Klein Body Stretch Billabong Bjorn Borg Underwear Kustom flip flops Calvin Klein Underwear Ginch Gonch Underwear, HOM Underwear, Zimmerli Underwear, 2xist, Bjorn Borg Underwear Sloggi Mens Designer Underwearr at iwantpants.com


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(737)

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Rated 1 out of 5 stars

no goods recieved wasted £30.00 do not use

I ordered a few pairs of briefs in one of there sales at the very end of july and as of the 11/10/13 nothing of that order has been received I did order other orders at around the same day and did get quantity right but colours and styles and sizes were wrong however wearable but to be ripped of by thirty pounds is disgusting
I have been intouch with the new owners who took over the company from this shark and that has not got me anywhere either I got intouch with the previous owner twice [name] and was promised firmly he would sort it out that was obviously a lie ,
so I can only say now I will now not use the site unless this problem gets sorted but I doubt that will happen now

11 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Paul,
We are really sorry about the problems you have had with your order, I would like to assist in getting this resolved as soon as possible so have contacted you directly via email with a solution that I hope meets your satisfaction. Please do not hesitate to contact me directly at sara@rockolauk.com to discuss this further.
Kind regards,
Sara

Rated 2 out of 5 stars

Poor customer service

I ordered some garments from them and when they were washed for the first time it was clear the product was defective. I've tried on no less than four occasions to make contact with this company and have not received any response. It's a shame as they do have some good products but their customer service is atrocious.

10 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Toby,
Really sorry to hear that you are not satisfied with your order. If you could contact me directly at sara@rockolauk.com I would be more than happy to help you and get this resolved as soon as possible for you.
kind regards,
Sara

Rated 3 out of 5 stars

Good store, but website very slow

it's a good store, worth a look. Once I could actually order stuff it was fine and the goods arrived quickly. But the web site was very slow when I was on, almost like being back in the days of dial-up!! Almost to the point that I was going to leave it shop elsewhere.

5 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Shawn, really sorry to hear about the problems you had with the website, we are currently working behind the scenes to get it back up to speed as soon as possible!
thanks for your feedback!
Sara

Rated 4 out of 5 stars

Zero customer service

For over a two month I did not received 2 orders, they are still in status processing.
In some previous order they forgave to send one item.
I send countless e-mails, nobody is answering.
What else can I do or say?

Radovan
p.s. after contacting Sara, everything was sorted out.

4 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Radovan, I'm really sorry to hear about the problems you have been having. If you could please send me your customer order details to sara@rockolauk.com I will try and get this resolved as soon as possible for you.
Kind regards,
Sara

Rated 5 out of 5 stars

great quality, great price and early delivery - excellent service

The products were of great quality and subject to a huge discount!
They were delivered earlier than anticpated and arrived in a good state - unlike some other online purchases I have made.

3 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Paul, thanks so much for your kind words! Glad to hear you are happy with your iwantpants purchase!
Kind regards,
Sara

Rated 2 out of 5 stars

Poor Delivery

I ordered 4 pairs of Oiler & Boiler boxers for a christmas present for my partner. They arrived in the post and the boxes they were in were squashed and battered. I ended up not being able to put them away for presents as the condition of the boxes were so bad.

3 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Samantha,
Sorry to hear that your boxes didn't arrive in the condition we would have liked. We would be more than happy to send you out some replacement Oiler & Boiler flat pack boxes so you can repackage these for Christmas. If you email us at sales@rockolauk.com with your order number, we will send these out to you as soon as possible.
Kind regards,
Sara

Rated 5 out of 5 stars

Outstanding service

I want pants' prices are very competitive and they have a good range of stock. Their shipping rates low and orders are processed quickly. I highly recommend them.

3 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Andreas, thank you for the recommendation! Fantastic you are so happy with our service!
kind regards,
Sara

Rated 5 out of 5 stars

Great service

Great prices and fast delivery. What more can you say!

3 October 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Piers, thank you for the brilliant feedback!
kind regards,
Sara

Rated 5 out of 5 stars

first class service

Twise now over a number of years and many purchases 2 items did not arrive but once I contacted the company they responed quickly and sorted the problem out. They sadly offer less choice than they used to but watch out for their special offers which are excelent.

28 September 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Les,

Thank you for your review. We are sorry to hear that this happened to you twice. We are working to make sure it doesn't happen again.

We are currently expanding our range so keep your eyes peeled!

Rated 5 out of 5 stars

Easy, fast transaction

In my opinion this is an excellent company. Their prices were great, it was easy to navigate the website and place the order. The order arrived quickly and well packaged. Would definately shop with them again!

26 September 2013
Unprompted review
Rated 5 out of 5 stars

Cheap, nice and easy..!

Iwantpants has a wide selection of boxers from all the cool brands. They are cheaper than elsewhere and if you purchase more than two pairs the delivery costs are easily made up for by the discount... Even if you have them
shipped to Denmark.

20 September 2013
Unprompted review
Rated 2 out of 5 stars

Am still waiting for my order

I ordered over a week ago and paid postage, I still haven't received my purchase if I don't receive a discount on what I got or something free for the inconvenience caused I will not be purchasing again on this site

19 September 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Everything ran smooth, just how you want from on line shopping, from a great offer, great products, great delivery, a breath of fresh air after the shoddy service and lies I've had to deal with in the past from on line shopping, highly recommended!

13 September 2013
Unprompted review
Rated 4 out of 5 stars

In transition

I had a problem with my latest order from IWOP (items missing) but had never had trouble before. After several unanswered e-mails and phone calls I eventually complained via PayPal, which got their attention.
It seems I fell between two stools (in the chair sense). The old owners of the business were no longer responding to messages and the new owners (Rockolauk) say they don't have access to the e-mails of the old firm. Bit of a sloppy deal then.
So I'd just advise customers who are talking to 'xx"at"iwantpants.com' to copy-in 'sales"at"rockolauk.com'. It will be sorted but it is being left up to you to do the leg/finger work. I was offered a refund, but finally negotiated delivery of an alternate item. So am happy now.

9 September 2013
Unprompted review

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