IU International University of Applied Sciences Reviews 774

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and encouraging approach, especially highlighting the positive impact of study coaches. People appreciate the clear explanations and personalized advice, which helps them feel supported and motivated in their studies. The overall academic experience is frequently described as excellent, with many enjoying the flexibility and well-organized structure. However, some customers were dissatisfied with the administrative side, particularly regarding payment issues and contract administration, citing unexpected debits and unclear processes. There are also mentions of poor organization, unresponsive support staff, and a lack of proper guidance, with some reviewers feeling that their questions were ignored or that the service was generally terrible.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism and helpfulness of... See more

User experience

Users describe ambiguous interactions with user experience. Many customers report great experiences, praising... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express gratitude for helpful and attentive... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised professional and fantastic... See more

Payment

Clients share negative opinions on payment, with many reporting issues such as being pressured to pay for... See more

Based on these reviews

Rated 4 out of 5 stars

This was my first experience with a study coach, Kathrin. She is a very professional lady, she navigated me through every detail that will be of help to my research writing. I cannot wait to schedule... See more

Company replied

Rated 4 out of 5 stars

I had a great experience at the workshop. The topic was about housing in Berlin and I could get many tips of how to find my home. It was also good because of the clear explanation of the Advisor Nites... See more

Company replied

Rated 4 out of 5 stars

The experience was so great and impressive. Calendly's approach was not only inspiring but also counseling. Can't wait to schedule another meeting whenever I feel lost or need clarity in the course o... See more

Company replied


Company details

  1. University

Written by the company

This page collects feedback from applicants, students, and alumni of English-taught programmes at IU International University of Applied Sciences (IU) in Germany. IU offers career-oriented, face-to-face teaching on campus led by experienced professors and lecturers, complemented by self-study using modern digital learning tools. All programmes are German state-accredited, preparing students for international careers. IU offers 10 programmes with over 15 specialisations at bachelor’s, master’s, and MBA level. As Germany's largest university with over 130,000 students, our mission is to make education accessible for people from all over the world.


Contact info

3.9

Great

TrustScore 4 out of 5

774 reviews

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Replied to 92% of negative reviews

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Rated 5 out of 5 stars

A Supportive and Insightful Coaching Experience

My coaching session with Leonie was very helpful and reassuring. She took the time to listen carefully to my situation, including the challenges I have been facing with balancing my studies and maintaining a steady pace.

What stood out to me was her patience and understanding. She did not rush the conversation, and she created a space where I could speak openly. Her guidance was practical and clear, especially in helping me think about how to structure my study plan more effectively going forward.

I also appreciated that she made herself available for follow-up support, which shows genuine commitment to helping students succeed beyond just one session.

Overall, the session gave me clarity and confidence about my next steps. I would definitely recommend this coaching to other students.

16 April 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Saifullah,

Thanks for sending us your feedback!

It is great to hear that you are getting such good support from our hard working Study Coaching team!

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Very nice and supportive

15 April 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Mohamad,

Thanks for sharing your feedback!

It is great to see that the hard work of our Student Services team has paid off and you are getting the support you need.

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Review: DISGRACEFUL: They took €8,000 and "erased" me over their own technical bug

I would give -€8,112 stars if I could. That is exactly the amount of money IU took from me without providing the basic accountability they expect from students.
I invested 3 years of my life and over €8,000 in this university. There was a time I lost my job and literally started to eat once per day and skipped meals to ensure I never missed a payment, because IU refused to grant me a break when I communicated the loss. Despite this extreme sacrifice, I was wrongfully exmatriculated due to an internal administrative error.
The facts:
The "Ghost Debt": IU misallocated my payments. I raised concerns months before the exmatriculation, sending bank proofs multiple times. They totally ignored me until they kicked me out and de registrated me.
They more or less admitted the error, but refusing to find a solution: seems like they can’t undo the status due to internal technical process limits.
Intentional Non-payment: I intentionally stopped paying for Jan/Feb only after it became clear that IU was ignoring my bank proofs and refusing to fix the misallocation. I refuse to pay into a broken system that "loses" my money and threatens my future.
Shifting Grounds: They changed the reason for my de-registration to cover up their clerical mistakes.
IU treats students as numbers and software bugs. I’m penalised due to over a "technicality." I have already reported them to ZFU and will not stop until I get justice. I expected the same accountability I offered but nothing.
STAY AWAY from this university if you value your money and your mental health.
Will keep until I get JUSTICE. Student ID: 10616133

Also: the standard response for anything you might have noticed is to email the address “ reviews “THAT mail has been in copy (CC) of all my communications for the last month. You have ignored my bank proofs, my audit, and my repeated warnings about your misallocation.
Stop asking me to send more emails to departments that ignore me. I have already provided the proof of my 32 payments multiple times. I don't need another 'review'; I need a Senior Manager to override your technical error and reinstate my status immediately. My Student ID is 10616133. Solve it.

13 March 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Omaima,

Thank you for taking the time to share your feedback with us.

We always aim to communicate our payment terms clearly, both in our contracts and during the conversations we have before you sign them.

The situation you have described does not meet our organisation's high standards. However, we are unable to verify things on a public platform. Please email us at reviews@iu.org, and we will be more than happy to look into the matter in more detail, answer any questions you may have, and provide you with a full review.

We hope to hear from you.

Warm regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Change of MA program guidance

I was having a challenge with knowing the next steps for the transfer of my MA program and Leone was very articulate and precise in showing me direction. We also compared modules so that I would know what my next decision would be.

I am very grateful and I am looking forward to our follow up session.

She listens keenly, asks the right questions. Answers your inquiries and where she can, shares the right resources needed for you to grow or make the best decision.

I highly recommend her.

31 March 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Caroline,

Thanks for taking the time to review us.

We are delighted to hear that things are going so well for you and you are getting the support you need from our dedicated study coaching team!

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

I had a great experience studying with…

I had a great experience studying with IU online! They are professional and offer fantastic courses. I am very glad and satisfied with my degree.

24 March 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Keagan,

Thanks for taking the time to review us.

We are delighted that things went so well for you during your time with us and that you were happy with your course choice.

Wishing you lots of success as a graduate of IU International University of Applied Sciences (IU)!

Warm regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

I had a great experience at the…

I had a great experience at the workshop. The topic was about housing in Berlin and I could get many tips of how to find my home. It was also good because of the clear explanation of the Advisor Nitesh Kumar, which was very attentive and always looking to help in with any questions.

17 March 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Jessica,

Thanks for taking the time to review us and send us your feedback!

It is great to hear that you are getting the support you require to get settled in Berlin.

Wishing you all the best as you continue your academic journey with us!

Warm regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

his University Is a Complete SCAM AND…

his University Is a Complete SCAM AND USE-OF-NOTHING
This university is a pathetic excuse for an institution and an insult to anyone stupid enough to believe its marketing lies. Calling this place “higher education” is generous as hell—it’s more like a cash-grabbing disaster masters!!!

The administration is straight-up incompetent. TRULY ENOUGH QUALIFIED TO CALL THEMSELVES--> " DISHONEST", "POOR QUALITY", " Just dumb, lazy, and useless". They are running a so called an institution recognized by the German government but indeed these scam "uni" are just recruit big bunch of foreigners especially Asians to get bags of money and easy access to their useless poor quality education and organization.and 1 more important you could notice they provide a truly a low quality education and syllabus comparable to any other premier well taken care and well organized institution. moreover, every time you call on their number some st**** answer that they don't know, which is standard answer from them. not only that their student support had bunch of jokers(even worst). whith the same answer.

Not only from myself, the so-called b****d who are employed are totally white i**(you must understand) just to drag people's money with many lies. I have many proof from multiple resources, here as a victim and money scam from this fellow, I request people from anywhere especially from Asia to be aware of this IUBH!!! they recruit even you don't have ielts and grmn lang qualifictions. because they are just fooling around people with so called relaxed admission process, scholarship 80% even 100 % stu**** but in reality they don't provide proper distance learning support moreover, each one of the joker and useless people whom they had hired are just merely a no nuts, why I'm saying there are so-much of drawback in the entire system, from taking care of tutor quality exam quality, proctor stupidity and so much more!!!

Whoever Asian especially if you dreaming getting an European or German's well honoured education, definitely not this IUBH(shameless). you should understand this isn't fake/ or simply blaming , there are many complaints and unsatisfactory going on with this institution past 5 years and more. I request all of us should voice out against this institution and make them backlisted.

MY TRUE WORDS here is: You pay obscene amounts of money to be ignored, stressed out, and treated like a nuisance. You’re not a learner here; you’re a revenue stream.

This so-called recognized university are product of scam, with a dirty mind to attract and rob people. Rotten leadership, rotten systems, rotten priorities. Until it stops milking students dry and starts functioning like an actual academic institution, it will remain exactly what it is now:
a shameless, overpriced failure wrapped in fake prestige and empty promises.

1 November 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Das Mon,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations on this occasion.

We would like to reassure you that IU International University of Applied Sciences (IU) is not on any blacklist and has been welcoming international students from around the world for more than 25 years. As the largest state-accredited and internationally recognized university in Germany, IU provides high-quality education to thousands of German and international students. Whilst we are aware that some students have experienced visa-related difficulties recently, we are working hard to address these issues with the relevant authorities whilst at the same time supporting all affected students. If you have been affected by this, we kindly ask you to reach out to our dedicated Student Services team for assistance.

We were surprised to read your claim regarding our admissions process. As an accredited university, IU follows strict admission standards, including clearly defined language certificate requirements. These requirements are transparently outlined on our website under the section “Entry Requirements.” Furthermore, we adhere to strict regulations throughout our examination processes and offer all candidates the opportunity to appeal decisions if they believe an error has occurred. To find out more, please reach out to our Exams Office.

Unfortunately, we cannot identify you based on this review and are therefore unable to address your concerns in detail. Our door is always open to feedback, and we take such comments seriously as they help us improve our services.

We therefore encourage you to contact us directly at reviews@iu.org so that we can review your case, answer your questions, and clarify any misunderstandings.

We hope to hear from you soon.

Warm regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

A breathtaking experience

It was a breathtaking first hand experience with Kathrin-20 minutes that worth their value. I left the session with her feeling more confidence to forge ahead with my studies, having learned from an expert the nitty gritty of time management and the secret of a successful academic journey.

24 February 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Richard,

Thanks for taking the time to review us.

We are delighted things are going so well for you and that you are getting all the support you need from our study coaching team!

Wishing you all the best as you continue on your journey with us!

Warm regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Chose my degree because it included an Internship – now it's not offered anymore

I am enrolled in the Master’s in Marketing Management (Distance Learning). A key reason I chose this program was the internship module FSINTER01, which is explicitly listed in the official handbook for the Distance Learning format and is still available online.

After enrolling, I was unable to book the module. I was first told it was only for on-campus students, and later informed it is “no longer offered.” No explanation, no formal communication of a curriculum change, and no alternative solution were provided.

Students rely on official documentation when making major financial decisions. Advertising a module and then declaring it unavailable without transparency is unacceptable.

Unfortunately, this is not the first time I’ve had issues with student support. It often takes several follow-ups before anyone seriously looks into a case. Most responses are just apologies without solutions.

Definitely can't recommend IU.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

They are playing with international…

They are playing with international students’ futures.
IU Internationale Hochschule ❌
IU Money-Making Hochschule ✅
First, they give you your grades. Then suddenly they fail you, claiming your eyes were not on the screen or keyboard. This is completely unacceptable — you cannot change results based on such illogical and unprofessional excuses. I strongly suggest students reconsider choosing IU for their future. I am not alone in facing this issue; I personally know more than 10 students who have experienced the same problem. And this is not happening in just one exam — it’s happening in multiple exams, sometimes 5, 8, or even 10.

10 February 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Yadav,

We are very sorry to hear that your recent experience did not meet your expectations.

When conducting online examinations, we are required to adhere to strict regulations to ensure fairness and to protect the integrity of the assessment process. While these measures are essential, we understand that they can sometimes lead to frustrating or disappointing situations. We fully appreciate that having to repeat an assessment can be stressful.

We are always open to constructive feedback as we continuously work to improve our assessment procedures. If you feel that you were treated unfairly or would like a second review of your case, you are welcome to submit an official appeal by post.

Should you believe this applies to you and would like guidance on the process, please feel free to contact us at reviews@iu.org. We will gladly provide further information regarding the appeals procedure. You are also welcome to share any additional feedback that may help us enhance the assessment experience for all students.

We look forward to hearing from you.

Best regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Leonie truly made a difference for me…

Leonie truly made a difference for me during a challenging time. I was overwhelmed with worries and doubted my ability to complete the program. Her support came at just the right moment, and I’ll be forever grateful for her help. She has a remarkable gift for uplifting others. I can't express how much she changed my perspective. Thank you, Leonie, for restoring my hope and showing me that I can accomplish more than I thought possible. You are a blessing in my life!

17 February 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Pastor,

Thanks for reaching out.

We are delighted things are going so well for you and that you are getting the support you need from our dedicated study coaching team.

Wishing you all the best going forward with your studies!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

The worst university

The only thing I regret in my life is applying here. You are not considered a student until you have completed 50% of your studies, yet when it comes to money suddenly you are considered a student. They pressure you to pay even though you have cancelled everything and they threaten to send debt collectors after you even though you have not used the platform and are not even a student. I would not recommend this to anyone. Stay far away. All they see in you is money. And IU… don’t copy and paste your template text like “We’re sorry this happened to you,” blah blah blah. If you were actually sorry and took the previous feedback into account, you would have already made changes a long time ago.

1 January 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear NIna,

Thanks for sharing with us feedback on your experience.

We appreciate you taking the time to let us know what fell below your expectations.

We are always trying to improve the experience we offer to all of our students and with this in mind would encourage you to reach out to us via reviews@iu.org, where at the very least we can answer any questions, clear up any doubts and look into your case in further detail to see if any improvements can be made.

We very much hope to hear from you and thank you again for reaching out.

Warm regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

payment confusions

Dear Sir/Madam,
Thank you very much for resuming my degree. I truly appreciate your understanding and support.
However, I would like to kindly ask for clarification regarding one remaining issue related to the invoices during the period when I had no access to the website services.
Due to bank transfer restrictions and the political situation at that time, payments were not processed as expected. Unfortunately, we were not aware of this issue earlier because of my mother’s serious health condition.
To clarify the timeline:

-In October, the website services were active.
-In November, the website services were active.
-On 22 November, my access to the website was terminated due to the bank payment issue.
-In December, I had no access to the website or its services.

-In January, I contacted you and kindly requested reinstatement, which you generously approved.

Regarding payments:
-October invoice was paid on 14 January
-November invoice was paid on 15 January
-January invoice was paid on 30 January
My concern is related to the December invoice. As I had no access to the website or any of its services during December, I would like to kindly ask why payment is required for that month?
I would be very grateful for your clarification on this matter.
Thank you again for your understanding and support.

Kind regards,
Raz

1 February 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Raz,

Thank you for getting in touch.

We're sorry to hear that you've been having problems. While we are unable to address your concerns here, we would be more than happy to investigate the matter further. Please email us at reviews@iu.org, and we will be happy to assist you further.

Best wishes,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Kathrin is just amazing

Kathrin is just amazing, very understanding, patient and explaining things very clearly. Thank you so much

3 February 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Yakosa,

Thanks for reaching out to us.

We are delighted things are going so well for you and you are getting the support you require from our dedicated Study Coaching team.

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

The learning experience is seamless and…

The learning experience is seamless and flexible to fit into my tight schedules, IU Portal UX is unmatched.

29 January 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Frank,

Thank you for taking the time to review us!

We're delighted that things are going so well for you, and that you're finding our flexible learning model so effective.

We wish you all the best as you continue on your learning journey!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Customer support is non existant

Customer support is non existant. If you need help there is no way to contact them. Wahtsup and phone attemts cannot help and you are told to send an email.

You can sent as many emails as you want, you only get an automated response promising to reply in 10 days. Sadly you never get any response.

They are happy to take your money, but it does not seem that they have any intention to deliver.

This seems to be a SCAM. Be careful.

Update 05/03/2026

It is not going any better. They keep changing the requirements. They are happy to take your money, but you will never get anything in return. This is a well organized SCAM. Do your own research, but prepared to loose your money.

06/03/2025

I am still trying to get pas the registration phase. They keep asking for a certified copy of my University Qualification certificate. This document was posted to them and they uploaded it to their system. Yet they still ask for it going around in circles. I do not believe their support staff is capable to perform their duties. They even asked me to certify the original which is not possible.

5 January 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Wimpie,

We are sorry to hear that your experience fell below your expectations on this occasion.

If your review is based on a genuine experience, please feel free to get in touch via reviews@iu.org and we will be happy to look into things further for you.

We hope to hear from you.

Best, Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Exceptional experience with the career service team.

It was my first time attending a session hosted by the career service team, and I found it to be exceptional. The insight and information shared about cover letters were invaluable. The host was amazing. She took all the time to ensure everyone understood the topic of discussion. Additionally, the session was completely interactive, allowing the attendees to ask questions and share their thoughts. Looking forward to attending more sessions.

20 January 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Musa,

Thanks for taking the time to send us your feedback!

We are glad things are going so well for you and you are getting the support you need from our dedicated Career Services Team!

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

I had great experience studying at this…

I had great experience studying at this Uni, the schedule is flexible, you can take exams whenever you feel confident. Course materials are available in audio and video format with tutors all round to explain, practice exercises to help improve your knowledge of the required concepts. Thank you IU International Hochschule. I had a great experience.

20 January 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Elizabeth,

Thank you for sharing your feedback with us.

Our aim is to help people grow through our innovative learning model, so we're glad to hear that you've found it helpful.

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Great experience!

I love that I can take exams whenever I’m ready.

15 January 2026
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear MR QRN,

Thanks for taking the time to review us.

We are delighted to hear that our learning environment works so well for you!

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 2 out of 5 stars

Extremely Disappointing Experience

A deeply disappointing experience

I graduated from IU in late 2024, and only now do I finally have the strength to write this review. I will never recommend this university to anyone.

The level of teaching and administration is extremely poor. There is virtually no support for international students — despite the university being largely oriented toward them.

1. Disorganized Start of Studies
The academic year began much later than officially announced. I arrived in Berlin on the date specified by the university, expecting orientation and the start of studies. Instead, I attended a meaningless “organizational meeting” and then waited *two full weeks* before classes actually began. This delay cost me unnecessary living expenses that could have been avoided.

2. Lack of Communication & Responsibility
At one point, we were informed that the student transport tickets were canceled and that we would be contacted once they were reinstated. No one ever contacted me. Later, it turned out that the tickets had been restored, but this was mentioned somewhere vaguely. I never received an email. As a result, I paid out of pocket. The university took no responsibility whatsoever.

3. An Appalling Finance Department
The finance department is unacceptable. They do not explain, do not respond, and are nearly impossible to reach.
For over 1.5 years I have been trying to either retrieve or understand what happened to my €390. No explanation. No resolution.
Emails go unanswered — yet they are quick to send threatening messages about penalties and expulsion if *you* do not respond. If you disagree or want clarification, you still pay the fine. There is no dialogue. No transparency. No fairness.

4. Hidden Financial Traps
There is no clear explanation of how exams and thesis timelines work. You can save money by completing exams early and submitting your thesis ahead of schedule — the last month is refunded if you are no longer attending classes.
But no one tells you this. I was deliberately dragged through timelines so that I had to pay for an extra month. Had I been properly informed, I could have avoided this cost.

5. No Career Support
Despite attending every career fair and consultation offered, there was no real help, no results, and no meaningful guidance. The “support” exists only on paper.

6. Teaching Quality
The academic level is extremely low. I studied previously in Prague — that is what real education looks like. At IU, the content is shallow and the standards are minimal.

I give two stars only because of two outstanding lecturers who genuinely teach and care:

* Marc Rosca
* Robert Strachan

They are exceptional and deserve recognition. Unfortunately, they are the rare exception in an otherwise profoundly disappointing institution.

This university is expensive, poorly managed, and misleading. It does not deliver what it promises — neither academically nor administratively.

30 November 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Sofia,

Thanks for reaching out to us and sharing with us your feedback.

We are sorry to hear that your experience fell below your expectations.

At IU International University of Applied Sciences (IU), our aim is to provide high-quality, cutting-edge education at an affordable price. As we continue to improve the services we offer students, we welcome further feedback.

Please feel free to email us at reviews@iu.org, and we will be happy to investigate matters further, clear up any doubts, and answer any questions you may have. We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

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