Iteaworld Reviews 83

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and fresh taste of the teas, often noting the absence of bitterness. Many appreciate the thoughtful packaging, which frequently includes detailed information about the teas and even extra samples, enhancing the overall experience. The ordering process is generally smooth, with fast shipping and excellent customer service that is responsive and helpful in resolving any issues. However, some customers expressed dissatisfaction with their orders, mentioning that they did not receive their products or experienced significant delays in delivery. A few reviewers also felt that the tea quality was not up to their expectations, describing it as lacking depth in taste or not being as fresh as anticipated.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the exceptional quality... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional quality of the... See more

Order

Reviewers express satisfaction with their orders. Many appreciate the inclusion of free samples and little... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the prompt and fast... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I opened the bag, the floral scent touched my nose. This natural sweetness cheered me up. Even under the hot weather like today in Sofia, I felt instant freshness. White tea is famous of ant... See more

Rated 5 out of 5 stars

I've purchased a few times (from Canada), from Iteaworld. Shipping has always been fast and the quality great! They include little extras with every order, allowing you to try new teas. I like how... See more

Rated 5 out of 5 stars

I have tried just three products from iTeaworld, but so far I've never had a bad experience. As a newbie to tea, their curated package design helps me to discover new things about the tea I'm having.... See more

Rated 5 out of 5 stars

Excellent teas, great customer service, and reasonable prices. There are regular sales, so you can always get something new and interesting for a good price. They send samples with every order. If you... See more


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4.5

Excellent

TrustScore 4.5 out of 5

83 reviews

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Rated 5 out of 5 stars

Amazing black teas!

I tried Jasmine Black. I steeped 3 grams in 12 ounces of boiling water for 3 minutes. I can really appreciate a black jasmine tea when it’s done beautifully! This was a lovely smooth brew of flavorful black tea kissed by fresh jasmine flower scent and flavor. I loved how the jasmine was so natural and didn’t smell or taste artificial at all. I also loved how the black tea was a little sweet and had no astringency. I would not have this with milk and sugar, as I think adding those would take away from this delicately flavored tea. If you already enjoy jasmine green teas, I think you will love this!

I tried Yunnan Golden Buds. I steeped 3 grams in 12 ounces of boiling water for 3 minutes. The more I drink golden bud teas, the more I fall head over heels in love with them! I love how this was still full-bodied, and also a little malty for me, but without the excessive maltiness of black teas that are more robust. This one was silky smooth and naturally sweet with lots of delicious golden honey and caramel notes, extremely aromatic, and no astringency. This would be perfect to have on a spring or summer afternoon on a sunny patio during lunch! This would be a great option if you like black teas that are a little more delicate and sweet. I would strongly recommend not over-steeping this one.

I tried Keenum Black. I steeped 3 grams in 12 ounces of boiling water for 4 minutes. This delivered a heavenly brew of sweet and slightly smoky notes with a bit of a floral finish. I felt like these notes married well and were nicely balanced, and didn’t compete with each other. This tea had a velvety mouthfeel with no astringency. No milk or sugar is needed for this one! I think this could be enjoyed all year long, no matter what season it is, any time or day, warm or cold weather. 😊

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Tea Delicate Jasmine, Bold Black

Yesterday I tried Jasmine Black (Scented 3 Times)
📍 Fengshan Town, Fengqing, Yunnan

Here are my thoughts:
This is a smooth and floral black tea with delicate jasmine notes that remain present through multiple infusions. Balanced and well-crafted, this tea highlights the beauty of both the jasmine and the black tea base without any bitterness.

When I opened the packet, the dry leaves gave off a slightly malty, earthy scent with just a whisper of jasmine. I brewed Gongfu style: 195°F | 20s + 10s x3 infusions. While brewing, the jasmine filled the air. It smelled lovely but I’ll admit, I was a little nervous. While I adore the scent of jasmine, floral teas are not usually my favorite. Too often, they taste like perfume. But this one surprised me in the best way and completely won me over.

The jasmine is clearly the star, but it’s delicate and beautifully integrated. It does not overpower the smooth, slightly malty black tea, which still shines through. This was my first time trying a black tea scented with jasmine, and it made me reconsider how I feel about floral teas. Maybe I do like them… when they’re high quality and well-balanced like this one.

Even after four infusions, the jasmine stayed present softer each time, but still lingering offering a touch of sweetness. I usually like my black teas lightly sweetened, but this one was perfect plain. It’s smooth, floral and lightly sweet, with a lingering maltiness that keeps calling me back for another sip.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Well Balanced Lapsang Souchong

I thoroughly enjoyed this Lapsang Souchong (Zhengshan Xiaozhong). The pine smoke aroma was not overpowering at all. Giving it a perfect marriage with the sweetness and adding to the character of this tea. Delivering a taste profile that I'm going to visit it again real soon!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

iTeaworld from the perspective of a new tea lover

I've recently gotten into tea and am just completely impressed by iTeaworld. Their tea is some of the best I've ever tasted and I lived in China for 2 years (I wish I was more into tea then!). I order to NJ USA and the orders typically come within 1.5 weeks. I am typically cold brewing the tea and I am usually drinking green teas but have gotten most of their samplers. Every tea is delicious and very clean tasting. I am hoping to visit their... orchards? The next time I'm in China. Their story is just what I'm looking for as well, they seem to be a company that cares not only about their tea but the environment. They try to do mostly organic and are taking initiatives to protect the groves of tea trees that they own and the mountains and soil that help them produce.

13 May 2025
Rated 5 out of 5 stars

Wild Tea Collection Tasting

The wild green tea is incredibly fresh and vibrant, with plenty of fine tea hairs and a pleasant bean-like aroma. The wild white tea was such a delightful surprise—it quickly became my favorite in the wild tea collection. Even during the tea awakening, I could tell it was going to be a sweet and fragrant brew. It has a beautiful floral scent and tastes like honey water—truly aromatic and sweet.

The wild oolong tea carries a fruity aroma, reminiscent of dried apricots, and offers a lovely balance of floral and fruity notes when you sip it. The wild black tea is also impressive, both in processing and quality of the leaves. It has a hint of pine aroma and is very smooth and comforting to drink.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Great teas and even better knowledge

I have tried several teas from iTeaworld and have truly enjoyed them. Not only is the tea great, but the education and details on the site are outstanding. I love learning about tea and their website and blog is full of information on the tea, the details behind the tea, tea farmers, brewing methods, and teaware.

The tea that I received from them has been very good quality and I have had no issues with stale or old tasting tea. I still have about 10 teas from them in my tea stash and look forward to trying more of their teas over time.

As a company, they have been great to work with and have answered my questions or comments very quickly. I look forward to sipping more iTeaworld teas soon!

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Tea

My experience with iTeaworld was excellent from start to finish. To start with, I had a little apprehension about ordering tea from so far away, but I wanted to get the best and freshest green tea I could get. I had a little issue with shipping. So I emailed customer service with my concern and got a speedy reply assuring me that my tea order was en route to my home. That gave me comfort and trust that my tea would soon be arriving. When it arrived, it was packaged very well. Upon opening the shipping box, I was so pleased to find that the tea collections I ordered were arranged and packaged in beautiful boxes. Included in the box was an abundance of high-quality empty tea bags I could use to make my tea. A presentation pamphlet explaining all about the teas, the growers, and the regions they came from. I was impressed, to say the least. Now, as for the tea itself, they are nothing short of amazing. It took me a while to even open a packet to try it because I was too busy smelling the bags the tea came in. 😆 They smelled so good. When I finally got around to opening the tea package, heating some water, and trying the tea, I was blown away by the taste and all the subtle notes and nuances, adding depth and complexity to the overall tea experience. I had no idea what really good tea was supposed to taste like. Thank you, iTeaworld, for my amazing teas.

20 April 2025
Iteaworld logo

Reply from Iteaworld

Thank you so much for your heartfelt review — it truly means the world to us.

Your satisfaction is what keeps us moving forward. We're so glad you enjoyed not just the tea, but the entire experience — from packaging to service to the beautiful aromas and flavors in your cup.

At iTeaworld, our mission is to share the beauty of Chinese tea with tea lovers around the world — to help more people understand and enjoy what real tea can be.

We'll keep working hard to make every tea journey as meaningful and delightful as yours.

Rated 3 out of 5 stars

I have been waiting for TWO WEEKS for…

I have been waiting for TWO WEEKS for my order. Still waiting
UPDATE :I received the product not long after this. iTeaWorld has been very good in communicating with me to make sure that I did receive it.

23 April 2025
Iteaworld logo

Reply from Iteaworld

Thank you for your patience, and we’re really sorry for the wait.

We received your order on April 23 and shipped it the same day. As of today (May 13), it has cleared customs and is on its way to you.

It should arrive very soon, and we truly hope you’ll receive it without further delay.
If you need any help in the meantime, feel free to reach out — we're always here for you.

Rated 3 out of 5 stars

Think I was given last year's tea even though I paid for 2025 tea. Won't order again

I bought 2025 dragon well and waited for almost 1 months for delivery. But when I received it, the tea lacked the crispy green look I expect of the new tea. The taste is fine, but I wonder if I was given last year's tea. Disappointed, won't order again.

17 April 2025
Iteaworld logo

Reply from Iteaworld

Thank you for your feedback, and we’re truly sorry to hear that the experience didn’t meet your expectations.

First, we apologize for the long wait. Our website listed the estimated shipping window as April 5–10, but due to a sudden cold snap in late March, the spring harvest and production of our 2025 pre-sale Dragon Well tea was delayed.

On top of that, recent U.S. customs policy changes caused our original logistics partner to stop servicing the U.S., and we had to urgently switch to a new one. Your order was finally shipped around April 20 and delivered on May 5. We're actively working to find more stable and faster shipping solutions moving forward.

Regarding the tea itself — please rest assured, it is authentic spring 2025 first-harvest Dragon Well (Longjing).
We understand the color may have surprised you. While many people expect a vibrant green hue, traditional Dragon Well made from early spring buds typically shows more yellow-green or "toasted rice" tones, due to lower chlorophyll and higher carotenoid content in the leaves.

This is especially true for high-quality, hand-finished Longjing — and is not a sign of it being last year's tea. In fact, the “yellow-green” or “toasted rice” (糙米色) color is considered a mark of authenticity and traditional craft in premium Longjing.

A good Dragon Well tea should brew a clear, pale yellow-green liquor, with delicate, layered flavors. If it brews deep yellow or red, it could indicate poor processing or aging — but that is not the case here.

We appreciate your trust in trying our tea, and we’re sorry that it didn’t deliver the experience you hoped for. We’ll keep improving and hope one day you might give us another try.

Rated 4 out of 5 stars

2025 green teas

High quality green tea. Shipping took awhile but quite impressed with the four types of green tea! Each producer is listed and a description of each variety.

Well done! If you enjoy green tea, highly recommended!!

19 April 2025
Iteaworld logo

Reply from Iteaworld

We're truly sorry for the delay and understand your frustration.

Our pre-sale green tea was delayed due to an unexpected cold snap at the end of March, which affected the harvest and production schedule. On top of that, a sudden change in U.S. customs policy caused our original shipping partner to halt deliveries to the U.S., and we had to urgently find a new solution.

Your order was finally shipped around April 20 and delivered on May 3.

We’re actively working to improve our logistics process and prevent this from happening again. Thank you for your patience and feedback — it means a lot to us.

Rated 5 out of 5 stars

i love the wild tea series

i love the wild tea series! they tastes amazing, especilly the green and oolong tea!

27 March 2025
Unprompted review
Iteaworld logo

Reply from Iteaworld

Hi Boya

thank you so much for your support.

We will continue to leverage our expertise to source the finest organic teas and share the best of them with our customers.

Rated 5 out of 5 stars

I will continue to be a repeat customer

I have received several orders now from this company and will continue to be a repeat customer. Fast shipping from China. I love how they use sustainable packaging, that’s a huge positive for me. Very good quality teas, always fresh, absolutely no complaints at all.

20 February 2025
Unprompted review

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