Irwin Mitchell Reviews 13,101

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, often highlighting specific individuals for their exceptional support. The service provided is frequently described as excellent, with many people appreciating the efficiency and clear communication throughout their claims. Reviewers also commend the company's customer service for being responsive, informative, and always keeping them updated. However, some customers reported dissatisfaction with communication, mentioning unreturned calls and emails. A few also expressed concerns about the financial outcome of their claims, feeling that the compensation received was less than expected or that the fee structure was unclear.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Consumers report highly positive experiences with customer service, consistently highlighting clear... See more

Claim

Customers consistently note positive experiences with claim processes. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my partner used Irwin Mitchell for the sale of my partner's flat and the purchase of a new home. Sarah Martin in the Sheffield office handled both the sale and the purchase and the whole pr... See more

Company replied

Rated 5 out of 5 stars

Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were fi... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the... See more

Company replied

Rated 5 out of 5 stars

We used Irwin Mitchell for help with an industrial claim. We would just like to pass on our thanks to Irwin Mitchell for their help and assistance with this, especially Nick Wood who helped up along t... See more

Company replied


Company details

  1. Law Firm
  2. Family Law Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

Irwin Mitchell is unlike any other law firm. Nationally acclaimed, with a strong international capability, we offer a broad range of legal services to national and international organisations and institutions, small and medium-sized businesses and private individuals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional, supported & valued.

From my very first interaction with Irwin Mitchell, including meeting Lucy Todd and her team, the process has been efficient and seamless. I didn’t know what to expect at the outset, but Lucy provided the guidance and reassurance I needed. During what has been the most difficult time in my life, I felt genuinely supported throughout. I never felt like just another statistic - Lucy treated both me and my case with respect, empathy, and care, while offering clear and consistent guidance

13 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

Good afternoon,

Thank you for taking the time to share your feedback. We are pleased to hear that your experience with Irwin Mitchell, and in particular Lucy Todd and her team, was efficient and seamless from the outset.

We understand how important reassurance, clear guidance and support are during difficult times, and it is encouraging to know that you felt genuinely supported and treated with respect and care throughout.

Your kind comments regarding Lucy’s empathy, professionalism and consistent guidance are greatly appreciated, and we will be sure to pass them on.

Thank you for placing your trust in Irwin Mitchell.

Kind regards
Tracey Wattam
Client Experience Expert

Rated 5 out of 5 stars

Irwin Mitchell Daniella Gregory 5 Stars

Daniella Gregory has been absolutely brilliant and supportive through a really long tough case. I have been kept informed every step of the way with clear explanations of sometimes complex legalities. Daniella is very personable, friendly and quick to respond showing how she cares for her clients going above and beyond.

15 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

Good Morning Clair,

Thank you for taking the time to provide your feedback.

We are pleased to hear that Daniella supported you so effectively throughout what you describe as a long and challenging case.

Keeping clients informed with clear explanations and responding promptly are central to our approach, so it is encouraging to know this was reflected in your experience.

Your kind comments regarding Daniella’s professionalism, approachability and dedication are greatly appreciated, and we will be sure to pass them on.

Thank you for awarding us five stars and for your trust in Irwin Mitchell.

Kind regards
Tracey Wattam
Client Experience Expert

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

Having lived and worked in the UK as an EU national for over 35 years, as well as holding a permanent residence card, I was shocked when I realised my immigration status was at risk and that I needed to make an EUSS application. I swiftly contacted Irwin Mitchell to assist with a late application under the EUSS. From the very beginning Mandeep Khroud and Craig Wright were reassuring, knowledgeable and wholly committed to helping me put things right.

They took the time to understand my situation in detail, guided me through every step with patience and clarity and prepared my application with exceptional care and professionalism. Their expertise was evident throughout the process, particularly in the meticulous and detailed covering letter, resulting in my late application being accepted and the subsequent grant of Settled Status.

This result has lifted a huge weight off my shoulders, and I cannot thank Mandeep and Craig enough for their dedication, empathy and skill. I highly recommend them to anyone who needs trusted, experienced and compassionate immigration lawyers. An exceptional service from start to finish.

16 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

Good morning Susanna,

Thank you for taking the time to share such detailed and thoughtful feedback.

We are pleased to hear that Mandeep and Craig provided reassurance, clear guidance and a high level of professionalism while assisting you with your late EUSS application.

We understand the significance and sensitivity of matters relating to immigration status, and we are glad that their careful preparation and expertise helped achieve a successful outcome with the grant of Settled Status.

Your kind comments regarding their dedication, empathy and attention to detail are greatly appreciated, and we will be sure to pass them on.

Thank you for recommending Irwin Mitchell, and we wish you all the very best for the future.

Kind regards
Tracey Wattam
Client Experience Expert

Rated 5 out of 5 stars

LPA Review

Mille Nicholson and Shannon Briggs were outstanding with doing my Lasting Powers of Attorney recently.
They both went over and above to explain everything so ii was easy to understand, and arranged a meeting to suit both me and my husband.
I will definately recommend this company to my friends and family.

27 March 2026
Unprompted review
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Reply from Irwin Mitchell

Good morning Bridget,

Thank you for taking the time to share your feedback.

We are pleased to hear that Mille and Shannon provided such a high standard of service while assisting you with your Lasting Powers of Attorney.

It is especially encouraging to know that they took the time to explain the process clearly and arranged a meeting that was convenient for both you and your husband.

We greatly appreciate your kind comments and your recommendation, and we look forward to assisting you again in the future should the need arise.

Kind regards
Tracey Wattam
Client Experience Expert

Rated 5 out of 5 stars

Mirror Wills

Easy to set up meetings, wills completed quickly and efficiently. Thankyou

15 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

good afternoon, Marianne

Thank you for your kind feedback. We’re pleased to hear that arranging meetings was straightforward and that your wills were completed quickly and efficiently. Thank you for taking the time to leave a review.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

Understanding

Understanding, this was a very difficult time for us to write our wills under awful circumstances, the lady we spoke to on the phone was very empathetic & professional at the same time, anything we didn’t understand was explained to us and both our wishes were met

12 February 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

good morning, Angie

Thank you for sharing your experience during what we understand was a very difficult time for you.

We’re pleased to hear that you felt supported with empathy and professionalism throughout the will‑writing process, and that everything was explained clearly so you could feel confident in your decisions.
Ensuring that our clients’ wishes are fully understood and respected is extremely important to us, particularly in challenging circumstances. Thank you for trusting Irwin Mitchell to support you, and for taking the time to leave your feedback.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

Brilliant way to do your will easy an…

Brilliant way to do your will easy an efficient company recommendable

15 April 2026
Unprompted review
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Reply from Irwin Mitchell

good morning, Ruth

Thank you for your feedback.

We’re pleased to hear that you found the will‑writing process easy and efficient, and that you were happy with the service provided. We appreciate your recommendation and thank you for choosing Irwin Mitchell.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

Thank you Victoria and team

I was terrified of starting the process of a claim, and the worries and stress it might bring but I’m so lucky to have been allocated to Victoria Kaye who has so far handled my case and me, with such care, compassion and professionalism. If anyone is considering starting the process I 100% would recommend they ring Irwin Mitchell based on my experience. Replies are speedy, detailed, caring and professional. Thank you so much to Victoria and all the team.

1 November 2025
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

good morning, Jess

Thank you for taking the time to share your experience.

We fully understand how daunting it can feel to begin the legal process, so we’re very pleased to hear that Victoria Kaye was able to support you with such care, compassion and professionalism throughout.
Your comments about her kindness, clear explanations and responsiveness will be shared with her and the wider team. It’s reassuring to know that her approach helped put you at ease and supported you at every step.
Thank you for your recommendation and for trusting Irwin Mitchell. We wish you all the very best as your case progresses.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

Could of chose any company to use but…

Could of chose any company to use but so glad we chose this one, from start to finish we've recieved nothing but the highest service from them. Our case has taken 5 long years and we have been supported and kept up to date with everything during that time. The dedication and professionalism is top notch and nothing was too much trouble for them. I would like to thank lyndsay tomlinson and Joseph coggan in particular but also all the others involved

15 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

good morning, Jackie

Thank you for taking the time to share your feedback.
We’re delighted to hear that you received such a high standard of service throughout your case, particularly over what you describe as a long and challenging five‑year journey.
Your kind comments about Lyndsay Tomlinson and Joseph Coggan will be shared with them, and we’re pleased that their dedication, professionalism and regular communication helped support you from start to finish. We also appreciate your acknowledgement of the wider team involved in your case.
Thank you for choosing Irwin Mitchell and for placing your trust in us — we wish you all the very best moving forward.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

More than just a solicitor - a champion for SEND children

After years of fighting an uphill battle against the council, we felt completely exhausted and unheard. We knew our child deserved a fair chance at an education that met their needs, but the "system" felt designed to make us give up. That all changed when we started working with Esther Salter at Irwin Mitchell Solicitors.



From our very first conversation, it was clear that we weren't just another case file. They truly listened to our story and understood the unique challenges our child faces. For the first time in years, we felt like we had a real expert in our corner who cared as much about our child’s future as we do.



Thanks to their incredible dedication, legal expertise, and persistence, we have finally secured a favourable EHCP and an EOTAS package. This is life-changing for our family. It means our child can finally access the specific support they’ve needed for so long, and the weight that has been on our shoulders for years has finally been lifted.



If you are a parent of a disabled child feeling lost in the legal maze of SEN provision, please reach out to them. They are more than just solicitors; they are genuine advocates who restore hope. We cannot thank you enough for fighting for our child’s right to thrive.

1 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

good morning, Ms F

Thank you for sharing such a powerful and thoughtful review.
We’re incredibly proud to read about your experience and are so pleased that Esther Salter was able to support you and your family through what you describe as an exhausting and challenging journey.
Your words truly reflect Esther’s commitment to listening, understanding each family’s unique circumstances, and advocating tirelessly for the rights of children with SEND. We’re delighted that her dedication, expertise and persistence helped secure a favourable EHCP and EOTAS package, and that this outcome has made such a meaningful and life‑changing difference for your child and your family.
Thank you for trusting Irwin Mitchell and for recognising the importance of specialist legal support in navigating SEN provision. We wish your family every success as your child moves forward with the support they deserve.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

I approached Irwin Mitchell for advice on medical negligence

I approached Irwin Mitchell for advice regarding medical negligence not sure I had a case. From the start I found them to be professional and considerate. Tom and Harry kept me fully informed at all times, even contacting me during quiet periods in my case to assure me things were still moving forward. Every aspect was fully explained by Tom, including legal jargon and costs. I was even offered advice on where I could access specialist rehabilitation and therapy which has greatly helped my recovery. I wouldn’t hesitate to recommend Tom and Harry to anyone needing medical negligence legal advice.

16 March 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

good morning, Keith

Thank you for taking the time to share your experience.
We’re pleased to hear that you felt supported, informed and well advised from the outset, particularly when you were unsure whether you had a case.
Your kind feedback about Tom and Harry will be shared with them. We’re glad their clear explanations, regular updates and reassurance throughout quieter periods helped give you confidence in the process. It’s also reassuring to hear that the additional guidance around specialist rehabilitation and therapy has supported your recovery.
Thank you for your recommendation and for placing your trust in Irwin Mitchell. We wish you all the very best moving forward.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

So friendly and approachable

So friendly and approachable. They guide you calmly through the legal process do everything for you. They provide regular updates keeping you informed all the way. This took all of the stress away - just let them do what they do best and wait for the outcome

15 April 2026
Unprompted review
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Reply from Irwin Mitchell

good morning, Andy

Thank you for your kind feedback.

We’re pleased to hear that you found our team friendly, approachable and supportive throughout the legal process, and that regular updates helped keep you informed every step of the way.
It’s reassuring to know that our guidance helped reduce the stress of the situation, allowing you to feel confident in the process. Thank you for trusting Irwin Mitchell — we appreciate you taking the time to leave a review.

Kind Regards
Claire
Client Experience Expert
Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

Excellent service from Vicky G

At Irwin Mitchell Vicky G provides an excellent, professional service for our needs and has done so for a number of years now. Vicky is very focused on the relevant matters, solves any problems very effectively and does all with a personal touch.

14 April 2026
Unprompted review
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Reply from Irwin Mitchell

good morning, David

Thank you for your feedback and for your continued trust in Irwin Mitchell.

We’re delighted to hear about the excellent service you’ve received from Vicky Guyatt over a number of years. Your comments about her professionalism, focus and effective problem‑solving, alongside the personal approach she brings to your matters, will be shared with her.
We greatly value your ongoing relationship with us and appreciate you taking the time to leave a review.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

Great service from the team

Great service from Rebekah and Jon in the employment department - very professional and supportive.

8 April 2026
Unprompted review
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Reply from Irwin Mitchell

good morning, Danielle

Thank you for your feedback.

We’re pleased to hear that you received a high standard of professional and supportive service from Rebekah and Jon in our Employment team. Your comments will be shared with them, and we appreciate you taking the time to leave a review.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

The team at Irwin Mitchell are…

The team at Irwin Mitchell are effortlessly professional and have been extremely supportive and communicative throughout our very ,lengthy and complex medical negligence case . A special mention to Alexis for managing our claim and to Megan , both for their timeless hard work and dedication . They have made an extremely difficult life changing event a bit more bearable by helping us to manoeuvre our way through the process. We must also mention and thank the others who have worked on our case. Thank you!

2 February 2026
Unprompted review
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Reply from Irwin Mitchell

good morning, Michelle

Thank you for taking the time to share such thoughtful feedback.
We’re very pleased to hear that you felt supported and well communicated with throughout what you describe as a lengthy and complex medical negligence claim.
Your kind words about Alexis and Megan will be shared with them and the wider team. We’re glad that their hard work, dedication and guidance helped make an extremely difficult and life‑changing situation more manageable.
We also appreciate your acknowledgement of the other colleagues involved in your case. Thank you for placing your trust in Irwin Mitchell — we wish you all the very best moving forward.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

My experience with Irwin Mitchell has…

My experience with Irwin Mitchell has been very positive. They have kept me informed throughout the whole process explaining things and supporting me we needed specifically Georgina Brammer. I would not have been able to do this on my own the knowledge compassion and understanding she has has been fantastic from what is an extremely stressful situation she’s been there to support me explained everything and help me manage the situation. A very thorough investigation has been completed.

1 December 2025
Unprompted review
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Reply from Irwin Mitchell

good morning, Caroline

Thank you for taking the time to share your experience.
We’re very pleased to hear that you felt supported and well informed throughout the process, particularly during what you describe as an extremely stressful time.
Your kind feedback about Georgina Brammer will be shared with her and the wider team. We’re glad that her knowledge, compassion and clear explanations helped you feel supported and able to manage the situation, and that you felt the investigation was thorough.
Thank you again for trusting Irwin Mitchell. We wish you all the very best moving forward.

Kind Regards
Claire
Client Experience Expert

Rated 5 out of 5 stars

My family were looked after all the way…

My family were looked after all the way by our lead Catherine. Over the time-period we were informed, updated, advised at every step. Regular reviews of the case and next steps.

Without the support in the final stages (and no doubt in the background too) of Claire-Marie, we would have been lost.

Throughly impressed from start to finish.

13 April 2026
Unprompted review
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Reply from Irwin Mitchell

Good Afternoon Warren,

Thank you for sharing your experience. We’re very pleased to hear that Catherine supported your family throughout, keeping you informed and advised at every step with regular case reviews.

We’re also glad that Claire‑Marie’s support in the final stages made such a difference.

I will be sure to pass your kind feedback on to Catherine and thank you for trusting us from start to finish.

Kind Regards,
Lauren
Client Experience Expert

Rated 5 out of 5 stars

Catherine

Catherine was amazing she was knowledgeable and always replies quickly. She made sure we understood everything and was patient and kind. She made us feel at ease and confident. Catherine was extremely fair and kept us upto date an was upfront about costs and expectations. Her whole team was amazing.
Claire Marie was also professional and made us at ease and was very knowledgeable also. I wouldn't hesitate in recommending there services. An I'm extremely grateful they fought my case a difficult and personal one that they won for us.

13 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

Good Afternoon Penny,

Thank you so much for taking the time to leave such a detailed and thoughtful review.

We’re delighted to hear that Catherine provided knowledgeable, patient, and clear support throughout your case, keeping you fully informed and at ease at every stage. Transparency around costs and expectations is something we value greatly, so it’s fantastic to know this came through in your experience.

We’re also pleased to hear your kind words about Claire Marie and the wider team, and that their professionalism and care made such a positive difference during what you’ve described as a very personal and challenging case.

I will be sure to pass your wonderful feedback on to both Catherine and Claire.

Thank you again for your recommendation and trust in our services.

Kind Regards,
Lauren
Client Experience Expert

Rated 5 out of 5 stars

Literal Life Savers

We found Irwin Mitchell by chance during an incredibly stressful situation and they were able to fully support us during that time.

Helen, Alice and Chloe were incredibly supportive and informative during the process. We’re grateful to have had them during everything.

A huge thank you from the family for everything you done!

14 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

Good Morning A&T,

Thank you for taking the time to leave such a thoughtful review.

We’re so pleased we were able to support you during what was clearly a very stressful time.

It’s wonderful to hear that Helen, Alice, and Chloe provided such supportive and informative care throughout the process. We’ll be sure to pass your kind feedback on to them.

A sincere thank you from all of us for trusting Irwin Mitchell, and we wish you and your family all the very best.

Kind Regards,
Lauren
Client Experience Expert

Rated 5 out of 5 stars

Seamless and Secure: Top-Tier Service for My Settlement Agreement

I worked with Melanie Dennis on a complex settlement agreement and cannot recommend her highly enough. From the start, Melanie was incredibly prompt and professional, which is vital during a sensitive career transition. Most importantly, I felt completely safe knowing my interests were being defended in the best way possible. She made a potentially stressful process clear and manageable. Five stars.

13 April 2026
Unprompted review
Irwin Mitchell logo

Reply from Irwin Mitchell

Good Morning,

Thank you for your five-star review. We’re pleased to hear that Melanie provided prompt, professional support and helped make a complex and sensitive process clear and manageable.

I will be sure to pass your kind feedback on to Melanie.

Thank you for recommending our service.

Kind Regards,
Lauren
Client Experience Expert

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