Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
Company replied
Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly... See more
Company replied
I received the bedroom and bathroom door handles as promised the following working day. I was impressed with the quality of the satin nickel handles which even my carpenter commented on their appeara... See more
Company replied
Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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Reply from IronmongeryDirect
We are so pleased to hear that your delivery arrived on time and without any problems. We truly appreciate your positive feedback!
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you were pleased with the items and our delivery service. We look forward to your next order!
Excellent service
31 July 2026
Reply from IronmongeryDirect
Good Morning
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Outstanding service
Outstanding service. Ordering was very easy and delivery was super fast. I ordered door handles and they are well made and look lovely. I recommend this company and will certainly buy from here again.
7 August 2026
Reply from IronmongeryDirect
We're so pleased to hear you had such an outstanding experience with us! It's wonderful that ordering was easy and delivery was super fast. We're delighted you love the well-made door handles and their lovely look. Thank you for your recommendation; we look forward to you shopping with us again!
Great service fast n efficient!
26 July 2026
Reply from IronmongeryDirect
We appreciate your positive feedback and are so happy you were pleased with our fast and efficient service!
Great products and service
Great products and service, reorganising delivery was quick and easy, shame the initial couriers used were useless.
30 July 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you found our products and service great. We sincerely apologise for the initial courier issues, but we're glad that reorganising your delivery was quick and easy.
Product and delivery very good.I did…
Product and delivery very good.I did email you to say that I didn't have screws or a cylinder in two of the boxes. Have not received a reply from your company.
The job is 26 miles from my office 52 mile around trip.
Yours
John West
6 August 2026
Reply from IronmongeryDirect
We appreciate you taking the time to share your feedback. We are very concerned to hear about the missing components and the lack of a response to your email, especially given the inconvenience of your travel. Thank you for taking the time to speak with me today, I am pleased that we were able to get this resolved for you.
Reply from IronmongeryDirect
We appreciate your positive feedback and are so happy you were pleased with our prompt and quick service! We look forward to serving you again.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you were pleased with our pricing and the speed of your delivery.
Reply from IronmongeryDirect
We are so glad you enjoyed our beautiful items and received great customer service. We appreciate your kind words!
Delivery times were exceptional
Delivery times were exceptional, the products are good quality and reasonably priced and a return was expedited.
28 July 2026
Reply from IronmongeryDirect
We're so pleased to hear that our delivery times were exceptional and that you found our products to be of good quality and reasonably priced. We also appreciate your feedback on the expedited return!
Reply from IronmongeryDirect
Good Morning
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Reply from IronmongeryDirect
Hi Stephen,
I really appreciate your positive feedback and 5-star review! I am so happy you were pleased with our service, competitive prices, and quick delivery.
Hope your job goes well and if you do need any help please do get in touch.
Thanks
Sarah
Pretty poor regarding faulty goods
Pretty poor regarding faulty goods, blamed us for the issue. Would not use again as any issues will be attributed to poor installation etc, interestingly this was although item had not even been unpacked.
11 August 2026
Unprompted review
Reply from IronmongeryDirect
Hi Ian,
Thank you for taking the time to leave a review. We’d be happy to look into this for you, however, we don’t currently have any order details to identify your purchase.
Could you please provide your order number,. Once we have these details, we can look into this further and assist you.
Thanks
Reply from IronmongeryDirect
Hi Val,
Thank you for your 5 star review and for taking the time to leave this.
It is great to hear how impressed you are with the delivery and prices and we do hope to see you back ordering again soon.
Have a lovely day!
Sarah
Quick delivery and good pricing
6 August 2026
Reply from IronmongeryDirect
Hi David,
Thank you for taking the time to leave a review. I’m really pleased to hear you were happy with the quick delivery and found our pricing competitive. Your feedback is greatly appreciated, and I hope we can help you again in the future!
Sarah
Great service from this company and…
Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly on new castors with a lovely melamine top and enjoying a new lease if life in my pottery workshop. Many thanks! 😊
4 August 2026
Reply from IronmongeryDirect
Hi Jenn,
Thank you so much for the fantastic review!
I’m really pleased to hear you received great service and that everything arrived quickly. It sounds like your vintage Elfa trolley has had an amazing transformation — rescued from a skip and now enjoying a new lease of life in your pottery workshop! It’s brilliant to know we could help you find everything you needed to get it back up and running.
Thanks again for sharing your story, and I hope the trolley serves you well for many years to come!
Sarah
You had exactly what I wanted
You had exactly what I wanted as was looking for a standard toilet roll holder and couldn't find one anywhere else
30 July 2026
Reply from IronmongeryDirect
Hi Anthony,
Thank you for your great review!
I’m really pleased to hear that you found exactly what you were looking for and that we could help when you were struggling to find a standard toilet roll holder elsewhere. It’s great to know we had the right product for you.
I hope your job goes well.
Sarah
Reply from IronmongeryDirect
Hi Stephen,
Thank you for taking the time to leave a review!
I’m really pleased to hear that you found us easy to deal with and were happy with the quality of our products. Your feedback is greatly appreciated, and I hope we can help you again in the future!
Sarah
Use you many times & service received…
Use you many times & service received is second to none. Delivery time is unbelievably good & always on time!
6 August 2026
Reply from IronmongeryDirect
Hi Stephen,
I’m really pleased to hear that you’ve used us many times and that you’ve consistently received the high level of service we aim to provide.
It’s fantastic to hear that you’re also happy with our delivery times and reliability. Your continued custom and kind words mean a lot to us — thank you!
Sarah
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