Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
Company replied
Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly... See more
Company replied
I received the bedroom and bathroom door handles as promised the following working day. I was impressed with the quality of the satin nickel handles which even my carpenter commented on their appeara... See more
Company replied
Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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All good on time
9 August 2026
Reply from IronmongeryDirect
We are so glad to hear that everything was on time for you. We appreciate your positive feedback! Thank you for sharing your experience with us.
Excellent quality product.
2 August 2026
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Good notifications on delivery
Good notifications on delivery. Great quality product. I would definitely order again.
9 August 2026
Reply from IronmongeryDirect
We're so pleased to hear you're happy with our delivery notifications and the great quality of your product! We truly appreciate your kind feedback and look forward to serving you again.
Very quick efficient service
Very quick efficient service. Dealt with a missing part by return. Good stock selection and competitive pricing. Used them for some years and are my go to for all things ironmongery
9 August 2026
Reply from IronmongeryDirect
We're so pleased to hear you consistently receive quick and efficient service! It's wonderful to know you appreciate our stock selection and competitive pricing, and that we're your go-to for all things ironmongery. Thank you for your loyalty!
Excellent communication
Excellent communication, super quick delivery, quality products that were very reasonably priced. A superb experience all round
9 August 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you experienced excellent communication, super quick delivery, and found our products to be of high quality and very reasonably priced. We're delighted you had a superb experience all around.
Very quick service and the quality of…
Very quick service and the quality of the parts I ordered were excellent
9 August 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with our quick service and the excellent quality of the parts you ordered.
Highly Recommended.
I've used this company several times and never been disappointed, quick service and reliable. with plenty of products to choose from.
8 August 2026
Reply from IronmongeryDirect
We're so glad to hear you've had consistently positive experiences with us! It's wonderful to know you appreciate our quick service, reliability, and wide selection of products. Thank you for your kind words!
Delivery on time and good condition…
Delivery on time and good condition service all round thanks Tony.
8 August 2026
Reply from IronmongeryDirect
We're so glad to hear that your delivery arrived on time and in good condition. We appreciate your positive feedback!
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so glad that you found the ordering process to be easy and that your delivery was quick.
Very good
Absolutely brilliant everything I purchased was great good quality, exactly what I wanted so very cheap prices, il be back when I need anything more in the future the screws on my order was great quality also the fence clips I ordered was such a great price and great quality dispatch & delivery so quick highly recommend iron mongery direct.
1 August 2026
Reply from IronmongeryDirect
We're thrilled to hear that you found everything you purchased to be of great quality and exactly what you wanted, especially at such affordable prices! It's wonderful to know that the screws and fence clips met your expectations. We're also glad that our dispatch and delivery were quick for you. We look forward to welcoming you back for future needs!
Reply from IronmongeryDirect
We're delighted to hear that our ironmongery met your expectations and looked exactly as it did online. We're also pleased about the fast delivery! Thank you for your positive feedback.
Excellent service
Excellent service, fast and efficient delivery, received two days after ordering. Good , quality products at very reasonable price.
Would recommend
1 August 2026
Reply from IronmongeryDirect
We appreciate your wonderful 5-star review! We're so pleased to hear about the excellent service and that your delivery was fast and efficient. It's great that you're happy with the quality products and reasonable prices. Your recommendation means a lot to us!
Reply from IronmongeryDirect
Good Afternoon
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Damaged items replaced quickly and easily
I ordered quite a few things including letter plate, door pull, escutcheons etc. The letter plate and door pull both arrived damaged. I called them and spoke with Mel who asked for some pictures which I supplied and about a week later they sent out replacements free if charge.
1 August 2026
Reply from IronmongeryDirect
We appreciate you sharing your experience with us. We're glad we could resolve the issue with the damaged items promptly by sending replacements. Your feedback helps us improve our service and ensure customer satisfaction.
Great service.
Ordered the handles on Saturday and they were here on Monday afternoon. Good quality and great service.
8 August 2026
Reply from IronmongeryDirect
We're so pleased to hear that your handles arrived so quickly and that you're happy with both the quality and our service! Thank you for your wonderful feedback.
Quick delivery & happy with product.
1 August 2026
Reply from IronmongeryDirect
We appreciate your wonderful 5-star review! We are so pleased to hear that you experienced quick delivery and are happy with your product.
Ordered 3 upvc door lock cylinders
Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrived about 1pm Monday as predicted. Excellent!! Unfortunately had a problem, One cylinder was missing its keys, called same evening, issue resolved, replacement arrived noon Tuesday. Well done Thanks.
7 August 2026
Reply from IronmongeryDirect
We are truly grateful for your wonderful feedback and for taking the time to share your experience with us. We are so pleased to hear that our product range and pricing met your expectations, and that the information provided on our site was helpful in making your selection. We understand the importance of timely delivery, especially when an order is needed urgently, and we are glad that your cylinders arrived as predicted.
We sincerely apologize for the oversight regarding the missing keys for one of your cylinders. We are very happy that our team was able to resolve this issue quickly for you, ensuring the replacement arrived promptly. Your satisfaction is incredibly important to us, and we appreciate your understanding and patience as we rectified the situation. Thank you for acknowledging our efforts; it means a great deal to us.
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so glad you found our website easy to use and that your delivery was very quick.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're so happy you were pleased with our service, pricing, and quick delivery.
Perfect product, carrier was rubbish.
The product was just perfect as also was the speed of despatch. The carrier did not take any notice of messages as to where to leave and when which did make their whole system pointless.
6 August 2026
Reply from IronmongeryDirect
Good Morning Alan
Thank you for taking the time to leave such a positive review. We are delighted to hear that you are pleased with the product and that your order was despatched promptly.
I am sorry to hear that the carrier did not follow your delivery instructions. I appreciate how frustrating this must have been, particularly when you had taken the time to provide specific instructions.
I will ensure your feedback regarding the delivery service is passed on to the relevant team, as we want the delivery experience to be as straightforward and convenient as possible for our customers.
We really appreciate your feedback and are pleased that, despite the delivery issue, you were happy with the product and speed of despatch.
We do hope to welcome you back again in the future.
If there is anything further I can assist you with, please do not hesitate to contact me on 0300 303 8821.
Kind regards,
Deanna
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