Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
Company replied
Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly... See more
Company replied
I received the bedroom and bathroom door handles as promised the following working day. I was impressed with the quality of the satin nickel handles which even my carpenter commented on their appeara... See more
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Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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Quality service
Easy to find product the make I wanted, fast delivery and items arrived undamaged.
11 August 2026
Reply from IronmongeryDirect
We're so pleased to hear you easily found the product you were looking for, and that your delivery was fast and arrived in perfect condition! Thank you for your wonderful feedback.
Item details on the website accurate…
Item details on the website accurate and measurements really helpful. Item ordered and received super quick. Very efficient and fast system. Item good quality and reasonably priced. Perfect 👌
11 August 2026
Reply from IronmongeryDirect
We're so pleased to hear that the item details and measurements on our website were accurate and helpful! It's wonderful that your order was received super quickly and that you found our system efficient. We're also delighted that you're happy with the quality and reasonable pricing.
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so glad that you found the ordering process to be easy and that your delivery was efficient.
Reply from IronmongeryDirect
We're so glad to hear you enjoyed our rapid delivery and the quality of our products. Thank you for your kind words!
Great service
Lots of options on the site. Easy to find what's needed. Speedy one day delivery. Item ordered exactly as advertised with clear instructions on how to install (digital gate lock). What more can you ask for?
11 August 2026
Reply from IronmongeryDirect
We're so pleased to hear that you found our site easy to navigate with plenty of options! It's wonderful that your one-day delivery was speedy and that the item arrived exactly as expected with clear installation instructions. Thank you for your fantastic feedback!
Quality locks and service
I rang in to confirm what I needed, then placed the order online very simply. The locks arrived a few days later and I installed in seconds. They work great!
11 August 2026
Reply from IronmongeryDirect
We're delighted to hear that our team was able to confirm what you needed and that placing your order online was simple. It's wonderful that your locks arrived quickly and were easy to install!
Excellent company to deal with I would…
Excellent company to deal with I would just say that boxes should have more packing as our boxes turned up ripped and batted luckily nothing was damaged inside .
4 August 2026
Reply from IronmongeryDirect
We appreciate your five-star review! We're delighted to hear you had a good experience with our company. We're very sorry to hear about the condition of the boxes upon arrival and will look into improving our packaging.
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with your order and our quick delivery service. We hope to see you again soon!
Reply from IronmongeryDirect
We appreciate your 5-star review! We're delighted to hear that you were pleased with our pricing and the speed of your delivery.
Fast delivery and all round great service
From navigating the site to ordering and delivery was fantastic.
10 August 2026
Reply from IronmongeryDirect
We're so pleased to hear that your experience, from navigating our site to ordering and delivery, was fantastic! Thank you for your wonderful feedback.
Ordered some quite insignificant items…
Ordered some quite insignificant items but important to me. They didn’t have the amount in stock but worked hard to get the amount I ordered to me in a timely manner.
2 August 2026
Reply from IronmongeryDirect
We're glad we could work hard to get you the items you needed in a timely manner, even when stock was limited. Thank you for your understanding and kind words.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're so happy you were pleased with our pricing and quick delivery.
Only the iron work not the complete shelving kit!
Actual iron work for the shelves looks great but not put together yet as I was under the impression the shelving kit came with the shelves but sadly no. So please be aware before ordering.
We now have to source some nice shelves similar to as pictured by Ironmongery Direct before we can construct and build so more time and expense before we get to the finished item.
I'm wishing I'd ordered from Dunelm or Next!
3 August 2026
Reply from IronmongeryDirect
We appreciate your feedback regarding the shelving kit. We understand your disappointment that the shelves were not included, causing additional time and expense. We aim to make our product descriptions clearer to prevent similar misunderstandings for future customers.
Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're delighted to hear that you consistently have a great experience with our company and our fast delivery.
Really good quality
Delivery was prompt, the lever door handle was well packed.
Quality is very good. A good heavy and solid piece with a quality paint finish. Well engineered, with grub screws holding the handles to the lock bar, giving it a premium feel.
10 August 2026
Reply from IronmongeryDirect
We're so pleased to hear that your delivery was prompt and that the lever door handle was well-packed! It's wonderful that you found the quality to be very good, with a heavy, solid feel and a quality paint finish. We're delighted you appreciate the well-engineered design and premium feel.
Quick and convenient delivery
Quick and convenient delivery
Not used product yet but happy with the look, just want we wanted and good price too
10 August 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you found our delivery quick and convenient. We're also glad you're happy with the look of the product and the price.
Parcel not secured enough buckets lids…
Parcel not secured enough buckets lids open screws all mixed up
9 August 2026
Reply from IronmongeryDirect
Good Morning Raymond
Thank you for taking the time to leave a review for us.
I am so sorry to hear that your parcel has arrived in this condition, with the bucket lids open and the screws mixed together. This is certainly not the level of service that we expect for our customers.
If you have found that any screws are missing or you are unable to identify which screws belong to which parts, please feel free to reach out to us and provide some images of the items you have received. We will then be more than happy to take a look into this for you and work to get this resolved.
I will also be passing your feedback on to our despatch team so that we can ensure orders are packed more securely in future.
We do very much appreciate your feedback, so thank you for taking the time to leave your review. Our customers are very important to us, and your feedback helps us to further improve the service that we provide.
If there is anything further I can assist you with, please do not hesitate to contact me on 0300 303 8821.
Kind regards,
Deanna
Good quality handles delivered on time…
Good quality handles delivered on time and at a great price. Thank you.
3 August 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so happy you were pleased with the good quality handles, their timely delivery, and the great price. Thank you!
Very strong very good.
10 August 2026
Reply from IronmongeryDirect
We are so glad to hear that you had such a positive experience with us. Your kind words mean a lot to our team.
Smooth and painless return/refund process
Item was not as expected but return/refund process was smooth and painless.
13 August 2026
Reply from IronmongeryDirect
We appreciate your feedback regarding the item not meeting your expectations. We are glad our return process was smooth.
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