I have ordered previously from interflora and have been pleased with the result. I have just seen a photo of the delivery of "neutral flowers in a box" size large. The flowers look fresh and healthy b... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Delivered to the USA on time Looked beautiful. Only variation was the Vase we had selected wasn't available in the USA.
Fast and efficient service. I received texts for each stage of the process, including photo of proof of delivery. The flowers were delivered well within the requested time window, and looked fantastic... See more
Interflora really are the best. They have a wonderful network of local florists and all the people i have sent flowers to have never been disappointed. I love to send and receive flowers. Unfor... See more
Company details
Written by the company
Hello, we’re Interflora, a network of florists that believe in flowers that say more, that do justice to your feelings when words aren't enough. Whether it's sharing love, joy and celebration, supporting someone in their sadness, or just sending a little boost, we're here to help you share your emotions in a way that's truly meaningful. Our handcrafted bouquets are created with love and skill by artisan makers, and we also deliver all sorts of other thoughtful gifts too. It's an honour to have spent over a century helping the UK connect, here's to many years more.
100% Delight Promise
The Interflora Promise - 100% satisfaction or your money back
To ensure that your flowers arrive intact and fresh, our florists choose only the freshest stems, many of which are left in bud (think metamorphosis but instead of caterpillars, think lilies). They are then conditioned and cared for until they arrive on your doorstep. This means that we can give you our 7 day freshness guarantee. Plus, if your loved one isn’t 100% satisfied with their flowers or they don’t arrive on time, we’ll do what we can to put it right or give you your money back. That’s our promise to you.
Contact info
Interflora House, Watergate, NG34 7TB, Sleaford, United Kingdom
- hello@interflora.co.uk
- www.interflora.co.uk
4.2
Great
152K reviews
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Delivered on time.
7 July 2026
I had a great experience with this exam…
I had a great experience with this exam center. They kindly arranged my exam date and time according to my convenience, which I really appreciated.
I also noticed that people who took the exam at other centers mentioned having to deal with noise and distractions, which made them feel stressed. However, this center provided a calm, quiet, and well-organized environment. The smooth exam process helped me feel relaxed and confident throughout the test.
Thank you to the entire team for your excellent support and professionalism.
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
International delivery is a mess
International delivery is a mess. Not sure if recipient received the flowers yet. One said yes and one said no, I need to embarrassingly asked the recipient to make sure.
7 July 2026
Reply from Interflora UK
Dear Kitx, I'm sorry to hear of your experience. I can see we've contacted you recently by email.
Kind regards
Katy
Interflora - an awful experience and lack of service.
Can I have a zero grading ? Unbelievably bad experience. Ordered some flowers on the monday to be delivered on the tuesday to an address in London, E1.
Got an email from DPD, the carrier, to say flowers were shipped from Hinckley in Leicestershire (why?) to docklands in London but then sent back again. Why didn't they get the flowers from a local florist in E1 ???
Tried to contact Interflora but near impossible. Found an email address and sent my complaint. Got a message saying they would be in contact 'shortly' and within 48 hours. No idea what is happening to the flowers I ordered as they haven't contacted me. Recipient is out today (wednesday) so I hope they are not left on her doorstep where they will die within an hour in this heat. I've asked for a full refund. Ridiculous service and complete lack of support and contact from their 'customer care (sic)' team.
Received email after 2 days and reply to this complaint. I am getting a refund !! It seems that the particular bunch of flowers i ordered come form a central depot in Leicestershire. I think that's ridiculous when the recipient lives in London but who am I to judge. Would have appreciated an explanation of what went wrong.
7 July 2026
Unprompted review
Reply from Interflora UK
Hi Mr Jenkins, I’m really disappointed to hear about your recent experience. I can confirm that I have sent you an email with a resolution included. Thank you for taking the time to leave
us your feedback.
Kind regards,
Katy
Flowers were beautiful
Flowers were beautiful, service was excellent and delivered exactly when I requested even though I had to change the date a couple of times
Highly recommend
1 July 2026
I was disappointed that the flowers I…
I was disappointed that the flowers I bought for my wife’s 60th birthday only lasted a day and a half, maybe your designated florist used the scraps from the night before for what I paid out I was not happy .
Gary
7 July 2026
Reply from Interflora UK
Hi Gary, this is really disappointing to hear. If you would like me to
investigate this further for you, please contact us at
https://www.interflora.co.uk/page/contact along with your order number, and a photo of the flowers.
Kind regards,
Katy
Everything went well item chosen
Everything went well item chosen, delivery and quality of item.l
6 July 2026
Unhelpful when wanting to change date
No response to my messages. Tried to reschedule but no answer or help in any way. Flowers sat in DPD depot for over a week. Won’t use again unless you get in touch.
7 July 2026
Reply from Interflora UK
Hi Josh, I'm sorry to hear of your experience. I can see we have replied to your email with a resolution included. Thank you for taking the time to leave
us your feedback.
Regards
Katy
Always worth it and the smile of…
Always worth it and the smile of recipient is always worth it
29 June 2026
Fast and efficient service
Fast and efficient service. I received texts for each stage of the process, including photo of proof of delivery. The flowers were delivered well within the requested time window, and looked fantastic. The accompanying chocolates didn't last much more than ½hour! Thank you
29 June 2026
Great service
Great service - flowers were sent same day and were beautiful. A very happy recipient. Thank you.
6 July 2026
Flowers were beautiful and arrived on…
Flowers were beautiful and arrived on time picture taken to show delivery.
3 July 2026
Easy to pick Local Floristl…
Very easy to order from a local florist, and followed instructions exactly as requested, accompanied by a photo of the order
3 July 2026
Never again-rotten flowers
Very disappointed with my experience. I paid £92 for a flower arrangement that looked nothing like the bouquet advertised on the website. The flowers I received were much smaller, lacked the quality and fullness shown in the promotional photos, and looked significantly cheaper than what I expected. Some of the flowers were rotten.
I chose this arrangement based on the images online, but the product delivered was completely different and certainly not worth the price. It felt misleading, and I was left feeling let down on what should have been a special occasion.
I contacted customer service and provided photos showing the difference between the advertised bouquet and what was delivered. I hope the company will take responsibility and improve both the quality of their products and the accuracy of their advertising.
Unfortunately, based on my experience, I would not recommend ordering from Interflora if you expect to receive what is shown on their website.
29 June 2026
Unprompted review
Reply from Interflora UK
Hi Jolanta, this is really disappointing to hear that your gift wasn't as you expected. I can confirm that I
have sent you an email with a resolution included. Thank you for taking the time to leave us your feedback. Kind regards, Julie
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