Interflora UK Reviews 

Order Number - IN50673081901
What abysmal service both in terms of the flowers delivered and the pitiful customer service experience.
I ordered Birthday flowers to be delivered to my friend in Sicily. The order was for the not inexpensive cost of £58.09.
It was disappointing that what was supposed to have been a lovey birthday treat had been spoiled. It would have been better not to have delivered the flowers in the first place given the sorry state they arrived in.
The bouquet that arrived was woeful, five sunflowers, a spring of gypsophila and a bit of crunchy eucalyptus. To add insult to injury it was wilting and half dead. My friend sent me photographs of the state of the flowers when they arrived and also the next day. She attempted to revive them but to no avail. Having contacted Interflora on the day of delivery and several times since (attaching said photos) to express my displeasure and requesting a refund they have failed to properly respond. It would seem that they are now communicating only via AI (not a human to be had) resulting in generic ‘we’ll get back to you in 48 hours’ nonsense.
Had I been able to communicate with an actual human being I’m sure this matter could have been resolved in a matter of minutes. Instead I find myself at the mercy of an incompetent robot.
The experience that we have had of Interflora is appalling, I will definitely not be using them in the future.
At time of writing, despite several promises to get back to me I have heard nothing in regard to the dying flowers and my refund.
Clauses 1.9,7.1 and 7.2 of their terms and conditions states:
1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.
7.1 In the event you are not satisfied with the Interflora Service, please contact us and we’ll do all we can to put the situation right, or, if you prefer, give you your money back.
7.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
It would seem that I now have no choice but to instigate a chargeback on my Credit Card.

Update July 6th 2026 15.57 Hours
Well, I’ll go to the foot of our stairs. Yet more evidence of what a shower Interflora are.
No decent response to my various communications all last week. I post my trust pilot review and lo and behold they get back to me very promptly with the promise of a refund.
To be perfectly frank, given the time I have had to spend on pursuing redress, and the disappointment my friend experienced on her special day, a refund is the least they can do. The fact is they are merely complying with their terms and conditions of service.
What a way to run a company. They should be ashamed.
As I said in my review I certainly will not be using them again

All good.
Thankyou

Beautiful arrangement and quick service for a last minute request. Delivery driver was great Thank you

Bought a beautiful Hydrangea for my best friends birthday, she was very pleased with it! Beautifully presented in a lovely blue pot!
It was delivered when I asked on time and in lovely condition.
I use Interflora for a lot of occasions! I always find what I want and the flowers are always beautiful!! I wouldn’t use anyone else!

Dave was kind and professional
Can’t thank enough for his patience and dedication to find the delivery location!

Prompt reliable service, the flowers I saw in the photo looked beautiful.

The flower delivery was on time and presented exactly as per the website order. The flowers were lovely. Thank you

Great service easy to use app

Flowers never arrived on selected day. Has to chase florist next day and was issue with paperwork so we’re never going to arrive without me chasing. Emailed interflora and no response other than AI general

The delivery arrived by a gentleman looking very dapper-thank you!
The product itself was overly expensive and didn’t last a week! I have had supermarket flowers that have lasted longer. Someone will clap back and ask if I followed the instructions-yes I did-they just didnt last. Very underwhelmed considering they cost over £200, and were for an 80th birthday present.

Always excellent

Amazing company , they have never let me down. Take such pride in their flowers. Same day delivery can see every inch of care. Won’t buy from anyone else now regular purchaser. Amazing florists and courier's Thank You so much

Always have complete faith that a reputable florist will deliver my flowers - hence I pay the annual fee and I also never pay delivery! Winner winner 🏆

The product was delivered on time and the recipient was very happy, so was i!

Excellent efficient service with beautiful flowers delivered on time. Thank you

Sent these flowers as a little gift to a close friend
They arrived at time stated and the flowers were lovely,my friend was pleased with delivery and quality of blooms

Poor Quality some flowers last 2 days also very unhelpful and not prepared to do anything don’t use them

Flowers were beautiful and were received extremely fast. Very satisfied!