I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
Company replied
Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to cancel subscription!
3 November 2025
Unprompted review
Reply from Intelius
Hi,
Thank you for sharing your experience! We’re happy to hear that canceling your subscription was quick and easy. If you ever have questions or need assistance in the future, our support team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
The customer service rep Matteus who…
The customer service rep Matteus who helped me. I dont care for your app it tricks you into clicking on agreeing for more charges Matteus was helpful and canceled it for me and refunded me
3 November 2025
Unprompted review
Reply from Intelius
Hi Lisa,
Thank you for sharing your feedback. I’m glad to hear Matteus was able to assist you with canceling your subscription and issuing a refund. We never want anyone to feel misled, and your comments about the checkout process are appreciated — we’re reviewing them to make things clearer. Refunds typically appear within 3–5 business days, depending on your bank. If you have any additional questions, our support team is happy to help at (877) 564-3253 or by email at support@mailer.intelius.com.
Sincerely,
Intelius Customer Support Team
The person helper was clear and simple… Yes.
The person helper was clear and simple for me, quick.
Very straight forward and consise.
31 October 2025
Unprompted review
Reply from Intelius
Dear Larry,
Thank you so much for your kind words! We’re thrilled to hear that our Customer Support representative provided clear, quick, and straightforward assistance. Delivering a simple and stress-free experience for our members is always our goal.
We truly appreciate you taking the time to share your positive experience and look forward to assisting you again whenever needed.
If you ever require additional help, please don’t hesitate to contact us at (877) 564-3253 or email us at support@mailer.intelius.com. Our team is available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
The person that review my case gave me…
The person that review my case gave me an excellent service. We was very professional and made my life easy.
28 October 2025
Unprompted review
Reply from Intelius
Thank you so much for your kind words, Aloy! We’re thrilled to hear that our team member provided you with excellent service and made the process easy for you. Delivering professional, helpful support is always our top priority, and it’s wonderful to know that we met your expectations.
If you ever need assistance in the future, please don’t hesitate to contact our Customer Support team at (877) 564-3253. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
A person lookup resulted in no criminal…
A person lookup resulted in no criminal history As a matter of public record, person has 2 convictions for murder.
17 October 2025
Unprompted review
Reply from Intelius
Hi Janet,
Thank you for sharing your feedback. We work hard to provide accurate and relevant information, but we recognize that public record data isn’t always complete or error-free. In some cases, shared names or similar identifiers can lead to mismatches or missing details.
Because the data originates from public and commercially available sources that may contain inaccuracies, we encourage users to independently verify any findings before relying on them. If you’d like us to take a closer look, please contact our Customer Support team at (877) 564-3253, available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
This is the second time I’ve cancelled…
This is the second time I’ve cancelled this membership and I keep getting billed. Even on my new credit card.
24 October 2025
Unprompted review
Reply from Intelius
Thank you for reaching out, Goldwing. We’re very sorry to hear about the ongoing billing issue you’ve experienced after canceling your membership. That’s definitely not the experience we want for our members, and we’d like to make things right as quickly as possible.
Please contact our Customer Support team at (877) 564-3253, available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), so we can locate your account, confirm the cancellation, and ensure no further charges occur.
Sincerely,
Intelius Customer Support Team
Got my refund
Got my refund. Great service from the worker at Intelius.
20 October 2025
Unprompted review
Reply from Intelius
Thank you for sharing your feedback, Sean! We’re happy to hear our team provided great service and helped process your refund quickly. We truly appreciate your kind words and the opportunity to assist you.
If you ever need further support, please don’t hesitate to contact us at (877) 564-3253. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Intelius is always reliable for the most accurate information ALWAYS !!
I found an old buddy that I haven't seen in 48 years. I am going to meet him in Barcelona Spain next month!
16 October 2025
Unprompted review
Reply from Intelius
Hi Victor,
We’re thrilled to hear that Intelius helped you reconnect with your old buddy after nearly five decades—that’s incredible! Stories like yours are exactly why we’re passionate about what we do. Wishing you an amazing time together in Barcelona next month.
If you ever need assistance, our Customer Support team is here to help at (877) 564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Thank you for trusting Intelius!
Sincerely,
Intelius Customer Support Team
They have been charging me for an…
They have been charging me for an account I do not have for over 2 years and well not answer my emails
14 October 2025
Unprompted review
Reply from Intelius
Dear Dan,
Thank you for your review. Your feedback is invaluable to us, and we sincerely apologize if the charges caught you by surprise. This is not the experience we aim to provide for our members.
During the registration process, our website directs users to a clear and detailed page where they can explore and select a membership plan. All important information, such as billing details and automatic renewal policies, is presented in full compliance with applicable laws. Additionally, we require users to confirm their understanding of these terms before completing their payment.
Intelius members have the flexibility to cancel their membership at any time by logging into their account, calling our phone support, or using our online chat system. We have also sent you a follow-up email to assist directly with resolving this matter. If you’d like to discuss this further, please contact us at (877) 564-3253. We’re here to help.
Sincerely,
Intelius Customer Support Team
I would highly recommend this service…
I would highly recommend this service as it helped me not only locate two individuals that I had not spoken to in years but I also found out about two other friends who unfortunately were deceased. I will use it again if the need arises.
13 October 2025
Unprompted review
Reply from Intelius
Dear Dean,
Thank you for your thoughtful review and recommendation. We’re so glad to hear that our service was able to help you reconnect with individuals from your past, and we also extend our sincere condolences for the difficult news you discovered about your friends. Knowing that our service could provide both meaningful reconnections and important information means a great deal to us.
If you ever need assistance again, our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at (877) 564-3253. We look forward to helping you in the future should the need arise.
Sincerely,
Intelius Customer Support Team
Miguel was kind and helpful
Miguel was kind and helpful and he helped me cancel my account.
13 October 2025
Unprompted review
Reply from Intelius
Dear Annette,
Thank you for your kind review! We’re so glad to hear that Miguel was able to assist you with canceling your account and that you found him kind and helpful throughout the process. Delivering clear and supportive service is always our goal.
If you ever need further assistance in the future, our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
This person was so very helpful
This person was so very helpful. I couldn't find what I was looking for and she was so patient and kind in helping me. Thank You
12 October 2025
Unprompted review
Reply from Intelius
Dear Deborah,
Thank you for your wonderful review! We’re delighted to hear that our representative was patient, kind, and helpful in assisting you. Providing clear and compassionate support is something we strive for with every interaction, and it’s rewarding to know we met that standard for you.
If you ever need additional assistance, our support team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Dear Sherry,
Thank you for your kind review! We’re so glad to hear that you had a great experience and found our representative to be professional and clear. Providing helpful and friendly support is always our goal, and it’s wonderful to know we met your expectations.
If you ever need further assistance, our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at (877) 564-3253.
Sincerely,
Intelius Customer Support Team
I was charged full price out of…
I was charged full price out of nowhere. I had cancelled jmh account back in June/July. I haven’t had any charges since.
So when the $25+ charge appeared on my account I disputed it.
But! In that same timeframe I got an email offering all the perks for $11. I accepted that offer.
So now I do not have 1 active account roday. I also received an email from my bank that they have closed the dispute because they see the $25+ charge as valid.
No fun.
-abby
3 October 2025
Unprompted review
Reply from Intelius
Dear Abby,
Thank you for your review. We sincerely apologize for the frustration and confusion surrounding your recent charges. This is certainly not the experience we want for our members.
During the signup process, our website provides a clear explanation of membership options, billing details, and automatic renewal policies, all of which must be agreed to before completing a purchase. Members also have the ability to cancel at any time by logging into their account, contacting our phone support, or using our online chat.
We’d like to review your account further to ensure this matter is resolved and that you are only billed for the membership you intended to keep. At your convenience, please contact our support team at (877) 564-3253, and one of our specialists will be happy to assist you.
Sincerely,
Intelius Customer Support Team
Johanna was very helpful with…
Johanna was very helpful with everything I needed today
10 October 2025
Unprompted review
Reply from Intelius
Dear Charlotte,
Thank you for your kind words! We’re so glad to hear that Johanna was able to assist you with everything you needed today. Providing helpful and supportive service is always our goal, and we’ll be sure to share your feedback with her.
If you ever need additional assistance, our Customer Support team is available at (877) 564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Cancellation Process
I no longer need this service. It served my short-term needs with no complaints.
7 October 2025
Unprompted review
Reply from Intelius
Hi Nancy,
Thank you for sharing your experience! We’re glad to hear Intelius met your short-term needs without any issues. If you ever require our services again in the future, we’ll be here to help.
For any questions or additional assistance, our Customer Support team is available at (877) 564-3253, Monday–Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
Honest and fast service!
7 October 2025
Unprompted review
Reply from Intelius
Hi Dani,
Thank you for sharing your experience! We’re so glad to hear you found our service honest and fast. Your feedback means a lot to us, and we appreciate you taking the time to leave a review.
If you ever need assistance in the future, our Customer Support team is here to help at (877) 564-3253, Monday–Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
I listed all of one person's emails and…
I listed all of one person's emails and phone number and got only his old addresses and arrest record. That wasn't even what I needed. The information I needed kept showing not available. When I contacted customer service they couldn't even tell me why that info wasn't showing. I waisted my money on this
5 October 2025
Unprompted review
Reply from Intelius
Hi April,
Thank you for your feedback. We’re always working to improve our service and truly value insights from customers like you.
We partner with our data providers to make reports as accurate and complete as possible. However, because public record sources may contain errors or outdated details, some information can be missing or unavailable. Intelius does not create or alter the data—it is provided “as is” and should be independently verified.
To improve your results, you can try the “refine my search” option to add more details and help isolate the correct report.
If you’d like further assistance, please contact our Customer Support team at (877) 564-3253. Our agents are available Monday–Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
Waste of time and money
I was not able to get information on the person INWAS looking for it was blocked. Although I could get his family info which only gave me the name and no other info… COMPLETELY UN HELPFUL FOR MONEY I PAID. GOING TO ANOTHER SITE I GOT EVERYTHING I NEEDED
26 September 2025
Unprompted review
Reply from Intelius
Hi Theresa,
We’re sorry to hear you weren’t able to locate the information you were looking for and understand how frustrating that can be.
While we aim to provide reports that are as complete and current as possible, the information we display comes from public records and commercially available data sources. Because we don’t create or modify those records ourselves, there are times when certain details may be missing, blocked, or not yet updated. Public records can also contain reporting errors, delays, or inconsistencies, which can impact what appears in a search.
Our reports are meant to serve as a helpful starting point, and we always encourage users to independently verify any findings when possible.
We’ve also followed up with you by email in case you’d like assistance with your search or need help with your account. If you’d prefer to speak with someone directly, our support team is available at (877) 564-3253, Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern).
Sincerely,
Intelius Customer Support Team
Miguel was very kind and fast with…
Miguel was very kind and fast with resolving my issue, you guys have a good team :)
6 October 2025
Unprompted review
Reply from Intelius
Hi there,
Thank you for the kind words! We're glad to hear Miguel was able to resolve your issue quickly and that you had such a positive experience. We’ll make sure your compliments reach him and the rest of the team.
If you ever need anything in the future, we’re here to help at (877) 564-3253, Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern).
Sincerely,
Intelius Customer Support Team
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