Brown & Brown formerly InsureTAXI  Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, polite, and professional staff who make the annual insurance renewal process smooth, transparent, and completely stress-free. Consumers also genuinely appreciate finding great prices and excellent value for money, noting that dedicated agents consistently go above and beyond to secure highly affordable quotes. Some people were dissatisfied with unexpected short-term costs and experienced significant difficulties regarding claim handling when major problems arose with their vehicles. A few reviewers felt that certain policies were rather expensive and expressed deep frustration when trying to resolve lengthy repair delays.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently praising their professionalism, helpfulness, and... See more

Service

Clients share satisfaction on service, frequently highlighting polite, professional staff who make policy... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Value for money

Users describe positive interactions with value for money, highlighting great prices, cheap insurance rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied

Rated 5 out of 5 stars

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more

Company replied

Rated 5 out of 5 stars

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(294)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren burdell for MD

Lauren burdell for MD

renewed my policy today with Lauren what a credit she is to the company , super polite helpful proper class act , answered all my questions efficiently and clear. Lauren’s over all well mannered approach, will take her to the top

23 June 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for the great feedback. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

I spoke with Sue Hartley on the phone…

I spoke with Sue Hartley on the phone regarding a premium the insurance company wants to charge me due to my insurance having to be cancelled, not by my choice. Sue has been helping me to deal with the situation and has been very supportive. Hopefully the complaint will end positively.

17 June 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Sorry to hear you have had to raise a complaint with your Insurer, But thank you for your Kind comments for Sue in our customer service team , hopefully the situation will be resolved shortly, we will keep you updated.

Rated 5 out of 5 stars

Good service

Good service
Efficiency and politeness on the phone

17 June 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Like to say thank you as usual

Like to say thank you as usual . Amanda as always was excellent, always helpful, professional knowledgeable, and nothing is too much to trouble .

27 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing your policy with us and for sharing your feedback 😊

Rated 5 out of 5 stars

Insure Taxi Renewal 5 Stars

Excellent customer service from Lauren who renewed my insurance again this year. Nothing was too much trouble and she helped me get yet another great renewal price!

22 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us again this year and glad you are happy with the service received. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Stressless

Today, I got my taxi insurance renewed with the help and dedication of Toni (Renewal Sales Executive).
She was quite helpful by carrying me along through the renewal process and while in communication with the insurance company to clarify certain issues.
The experience was very much less stressful for me. Thanks a lot.

21 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing your Taxi policy with us again and nice to hear Toni was able to assist with making the process easier. 😊

Rated 5 out of 5 stars

Annual insurance renewal

I had my renewal and dealt with Lucy at first and then Toni McGarvey, Lucy was very good and did exceptionally well in getting me the right quote at a price that I was actually happy with which is very rare when dealing with Insurance.

Toni did my actual renewal and was amazing, she was quick, thorough and very polite. I was extremely happy with how I was dealt with and would recommend this company.

Toni is exceptional and a credit to the company. 5*****

20 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us again and for sharing your feedback 😊

Rated 5 out of 5 stars

Hello today I had pleasure of dealing…

Hello today I had pleasure of dealing with Amanda Bailey to help me sort my insurance policy for next year Amanda was very professional and helpfull as much as she possible could she was very pleasant and easy to deal with made the whole experience alot easier for my self the customer so thank you big much Amanda a credit to your company

19 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for sharing your kind feedback. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

I used insure taxi as a broker

I used insure taxi as a broker. Our car was stolen and had to make a claim. Just called them and spoken to Oliver Collard, in few minutes he sorted everything out for me. I had no hassle at all. I think Oliver Collard is a gem to the company. I am really happy I used Insure Taxi
I would recommend this company to all
Very good gyes

13 May 2025
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Glad we were able to assist if you need any further help just let the team know.Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Exceptional customer service from Lewis…

Exceptional customer service from Lewis Evans, went the extra mile and helped me sort out an outstanding claim and even get me my ncb for that year. Shame price was more than my renewal or I would have switched over.

13 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to hear you were happy with the service received and your no claims bonus has been reinstated. Hopefully you will try us again next year for your renewal 😊

Rated 5 out of 5 stars

Top class experience.

Amanda was excellent & very professional. I have stayed with them for at least another year.

12 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thank you for renewing your policy with us for another year we do appreciate our loyal customers. 😊

Rated 5 out of 5 stars

Excellent service rom Jamie hind helped…

Excellent service from Jamie hind helped me to arrange my insurance.

8 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to hear you are happy with the service you received from Jamie when setting up your Taxi policy - Thanks for the feedback 😊

Rated 5 out of 5 stars

Excellent communication

Excellent communication
Very patient
This is my third year with them
Quite happy

6 May 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing with us for another year & for sharing your positive review 😊

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