Complete and utter scam. If you go with the black box policy they will lower your score regardless of your driving and without notice and then find a way to cancel your policy within the first 2 mon... See more
Company replied
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Called for assistance, from the moment the phone was answered the arrogant tone from Will Hints was extremely rude and unwelcoming. Although he may not of wanted to help or maybe couldn't, there is... See more
Company replied
Two years no claims, annual policy still goes UP by over £50 - and when I call to say I've found a much cheaper price elsewhere, they miraculously find they can match it. Outrageous. They should offer... See more
Poor been driving for years. No points . 20 plus years ncb etc etc old car and they wanted photos of licence photos of v5 photos of ncb photos of car inside and out inc engine absolute joke never been... See more
Company replied
Company details
Information provided by various external sources
Cheap car insurance, home insurance and travel insurance. We make a charity donation to Pink Ribbon Foundation womens breast cancer charity for each policy purchased.
Contact info
Ashes Lane, TN11 9QU, United Kingdom
- www.insurepink.co.uk
1.3
Bad
137 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Scammers! Avoid at all costs! Had a lot of grief with this company!
8 March 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Avoid at all costs
Avoid at all costs! I cancelled my insurance at the end of the year 2024 and Hastings have been marking missed payments on my credit report for over a year now. Jan 2026
22 February 2026
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Matt,
Thank you for your review, I'm very sorry to read about the poor experience you've had and I hope that progress has been made concerning this. If not, please give our Customer Service team a call on 0333 321 9801 so that they can take a look at this for you. I hope this can be resolved soon. ~Theo, Social Media Team
Unfair cancellation TWICE
My insurance was cancelled in the middle of a roadtrip through France, because I didn't send documents that I was never asked for. They admitted their mistake, tried to reinstate the policy, but couldn't. I then had to take out insurance elswhere (at a much higher cost because it was a standalone policy), and they refused to reimburse the difference. I then escalated my complaint to the FOS, who agreed that they didn't deal with my complaint fairly, and ordered them to give me my money back. They put up maximum resistance during this process too—rejecting their findings before pleading guilty at the last minute.
While I was dragging Hastings kicking and screaming to the FOS for this, another system error of theirs meant that they cancelled my partner's policy after trying to change the address. They couldn't reinstate this either. I could hardly believe it. Thankfully this complaint was dealt with much better than the other one and I was reimbursed the financial loss I incurred as a result without a fight.
This repeat pattern of behaviour means I won't touch them with a barge pole ever again, and neither should you.
10 June 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello,
Thank you for your review. I'm very sorry to read about this situation and to see that you had such a poor experience when trying resolve this. I can appreciate the frustration and anger from reading the review and I regret that you had to raise a formal complaint to resolve this.
I'm glad that it was resolved in the end and I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Complete and utter scam
Complete and utter scam. If you go with the black box policy they will lower your score regardless of your driving and without notice and then find a way to cancel your policy within the first 2 months. Many more reviews like this common theme.
Clear and obvious scam as once you question it the absolute low lifes they employ cannot answer your questions and begin panicking. Avoid. Total scam.
22 December 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Will,
I’m sorry you’re unhappy with the terms of your YouDrive policy.
Because YouDrive is slightly different to a standard car insurance policy, we appreciate that it’s not for everyone. We make our terms and conditions clear before you buy any of our policies. If you’re not driving the car, you could register it as SORN so you don’t need to insure it. We’ll happily help you see if there’s a better option if you give us a call on 0333 321 9801, or visit www.hastingsdirect.com/contact-us for other ways to get in touch.
Thanks,
Nicole, Social Media team
Called for assistance
Called for assistance, from the moment the phone was answered the arrogant tone from Will Hints was extremely rude and unwelcoming. Although he may not of wanted to help or maybe couldn't, there is simply a polite way of declining.
I would leave 0 stars for customer care but simply put avoid and go elsewhere.
I couldn't imagine the service if something went wrong! Maybe he was having a bad day with another customer!
29 October 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Rob,
We’re sorry you had a bad experience.
We do everything we can to give our customers the best possible service — but sometimes we do full short, and I can only apologise that this happened.
Nicole, Social Media Team
Don't use Hastings. Rubbish
Used the policy that follows my driving through a little black box, stuck to windscreen.
They cancelled my policy because I didn't drive enough. They wanted me to share my location constantly and keep my Bluetooth on. Very invasive. I didn't drive often and so they cancelled my policy, despite me telling them that I don't drive often. They told kept telling me that this policy wasn't for me, since I don't drive often. There is nothing in this policy to say that I need to drive all the time. I shared my data when I drove. They are scammers.
24 October 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Kira,
I’m sorry you’re unhappy your policy was cancelled.
We normally only cancel a policy when the conditions of your insurance aren’t met. You should’ve received a notice email or letter explaining why we were cancelling your policy, and the date it would happen.
If you didn’t see these, or think your policy was cancelled incorrectly, please call our YouDrive team on 0333 321 9801.
Thanks,
Nicole, Social Media team
Because Hastings lost my car key
Because Hastings lost my car key, my vehicle is now at greater risk of being stolen again. Any reputable insurer would pay to reprogram the immobiliser and supply a replacement. Hastings offered a token £200 — nowhere near the real cost. This is not protecting customers.
3 September 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Will,
Thanks for your review, we’re sorry to read about this and to see that you had a poor experience during your claim with us.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important so we regret that you didn't get this.
If you think this was incorrectly handled and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help.
If a complaint has been raised and you are unhappy with the resolution, there will be details as to how you can escalate this further. Please call the team on 0333 999 8904 if you need help with this. ~Theo, Social Media Team
Avoid Over charged a surplus £600 4 months…
Over charged a surplus £600 4 months into the policy as they said they’d made an error
Despite cancelling it they have continued to run the policy
Impossible to reach in customer service
Bunch of bandits working outside the insurance ombudsman scheme in my experience
Will store and abuse your card details Avoid
1 September 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello,
Thank you for your feedback. I'm very sorry to read about the poor experience you've had while insured with us.
If you think this policy was incorrectly managed and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
OMG so very useless
OMG. I just wish that i had visted trust pilot before taking out a new policy.
Come on Hastings get into the 21st century and sort your act out. I'm not even going to waste more time on this useless company. I'm sure it all been said before.
4 September 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Martin,
Thanks for your review.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter) so we can take a look at this. ~Theo, Social Media Team
OK until you have to contact these
I have been with these for a number of years and had no problem. That is until you need to contact them. They 'push the app' saying that you can do loads on there without using the phone, or you can message them. That was not in my case, my query was not listed on the app, it was a phone call. I tried 3 times at different times of the day and every time I was told that they were experiencing a high number of calls with long waiting times. So I sent a message yesterday and I am still waiting for a reply. Very frustrating.
4 September 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello,
Thanks for your feedback, we're really sorry to hear about your experience and that you struggled to get the help you needed on the app. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
Going forward, if you have a question about your policy, you can send us a message via Facebook or X (formerly Twitter). We'll do all we can to help you there. ~Theo, Social Media Team
If I could put zero stars I would
If I could put zero stars I would.
I have accidental cover on my contents insurance and when called this morning I found out the policy is not worth the paper or is written on. My sofa is worth 3600 however as I didn’t declare my sofa as over £1500 I would only get 1150 after the excess of £350. Now to put into context on the drop down menu to insert this sofa isn’t even mentioned you have to click on other then physically write sofa. I personally do not know anyone who had a sofa that cost at new less than £1500. I cancelled the policy immediately.
28 July 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Diane,
Thanks for your feedback, we're really sorry to hear about your experience and that it has resulted in the cancellation of your policy. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
If you feel this has been handled poorly or incorrectly and you'd like to make a formal complaint, you can do so by:
Calling us on 0333 321 9801, sending us a letter or filling out our online form here: https://www.hastingsdirect.com/about-us/customer-complaints/.
Once we’ve logged your complaint, we’ll get back to you within five working days. ~ Theo, Social Media Team
Youdrive - a scam
Hi, I cam across this post as very similar thing happened to me as well. I drive a ford focus and have had telematics previously with another company in past with no issues. Hastings Youdrive people suddenly dropped a bomb saying the score is low and policy needs to be cancelled. This was 6 months into the policy with no driving feedback what so ever prior to that. I logged a complaint but it was upheld stating my driving was at fault !! Absolute nonsense.
25 June 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello,
Thank you for your review, I'm sorry to read about the poor experience you had with our Youdrive policy and to see that it resulted in the policy being cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications explaining why your policy was cancelled, including the date we’d cancel it from. I'm sorry if these weren't seen.
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what might have affected your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801. ~Theo, Social Media Team
Mistakes, poor customers service, additional charges
Mistakes in the booking, asked to call a help line that was always busy and then eventually useless; then got charged an additional amount because of the mistakes they made setting up the insurance.
Avoid.
23 June 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Neil,
Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered.
Our quotes for changing your details and getting a quote for a new policy are valid until midnight the same day.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Scarily Bad Company
Have had a year of misery with this company. I discovered they had misinformation on my account (inc details of a car I PREVIOUSLY owned that had been involved in an accident ages after I sold it which was increasing my premiums) as well as mucking up my NCD.
Customer services less than useless. They never do anything they say they will and try and pass the buck between departments.
Ended up getting compensation when I said I was taking my case to the Ombudsman. Even after that, they are still getting things wrong and are a nightmare to deal with.
My quote for this year is double that of who I have gone with and 3 times the amount I have been paying this year.
My advice is see the words Hastings and / or Insure Pink and run!
19 June 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Elaine,
Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
I regret also that you had to raise a formal complaint and I hope that you at least got a satisfactory resolution. If you need any help or have any questions, please reach our to us. You can get help via email at cutomersupport@hastingsdirect.com as an alternative to the phone. ~Theo, Social Media Team
Absolutely awful service
Absolutely awful service, stayed on the phone for 2 hours speaking (still on the phone to them as I type this) to 5 different people, not one person (Thando and Peggy from new business are the ones I can remember) was able to help. Im not sure if the team are all as incompetent as those named above but getting a new quote was like getting blood out of a stone. I’m not asking for anything difficult not sure.
13 June 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Shakeel,
Thanks for your review, we’re really sorry we couldn't offer you a quote.
When we work out the price of our policies, we consider various policy details and the risk associated with these. If the information on your policy changes, the risk associated with this can change too, and sometimes this means your underwriter can’t offer cover.
If you have any further queries, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
I have never asked them for insurance
I have never asked them for insurance , but each month they seem to be doing a credit check on me, I have asked them in the past to stop and told them that I wouldn't be using their services , is this even legal how do I stop them from pocking their noses into my finances? pity that I cannot reply to their reply going by what they say I must be doing and insurance quote at least once a month m funny that as I chanced my mother insurance top another vehicle with the same company that I have been using for around five years and I used the same house insurance for 8 years
13 December 2024
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Graham,
Thanks for letting us know about this and we’re sorry that our name has appeared on your credit score. This can happen on occasion if we've ever provided you with a quote on a price comparison website. It's not something we do directly.
We can assure you that it only left a ‘soft footprint’ on your credit report, which means only you and we know about it. It also doesn't affect your credit rating and it won't affect a lender's decision to give you credit in the future. You can find out all the information that credit reference agencies hold about you by asking them at Equifax: call 0800 014 2955 or visit www.equifax.co.uk. Experian: call 0800 013 8888 or visit www.experian.co.uk. ~Theo, Social Media Team
Untrustworthy and unreliable
On the 12th April I hit a massive pothole which resulted in my wheel buckling and damage to the tyre. Hastings arranged for my car to be taken to a secure location to be stored until the Monday when I was informed that the car would be taken to a repair centre to assess the damage and repair the car.
My car has been left in the lock up now for days and I am ringing every day to try and get my car taken to the repair centre. I get told that the car is definitely going to be collected and taken to the repair centre the next day but it has not been collected and I am getting very concerned that Hastings have taken my car and I am not going to get it back.
They left me with no courtesy car despite telling me my policy cover provided one.
I am a Community Palliative Care Nurse and I have been left stranded not being able to visit terminal cancer patients as my car remains in the lock up.
I would highly recommend you don’t take out insurance with Hastings third service is woefully inadequate and when it comes down to actually making a claim they breach their contract and leave you stranded with terrible communication. They have taken my car and in effect are refusing to take it to the garage they said they would. I feel I am in a living nightmare and would not want anyone to go through what I am with this insurance company. Steer well clear is my advice!!!
12 April 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Rachel,
Thanks for your review, we’re sorry to read about the service you received during your claim. We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important so we regret if you didn't experience this.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
The worst!
The worst!! They give you cheaper premiums by offering a telematics system. Having drove for 18 years im the second time into having a box previously it was ok, this time policy taken out in Feb and received an email stating they would cancel my policy after the driving score was under 30 on a journey which wasn’t tracked as the tab never works properly, the app previously stated driving score of over 70! A month of being with them has ended up costing me £280! Lost £100 to be insured for a short time with them and thanks to them other providers won’t now insure me so having to pay extra premiums for alternative insurers!
31 March 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Justine,
Thank you for your review, I'm sorry to read about the cancellation of you policy and I appreciate the frustration this would have caused.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
AVOID THEM
AVOID THEM. ITS NOT WORTH IT. Cancelled my policy with them as they wanted to charge me £200 for updating my employment status (they did not believe I was unemployed even though I showed them proof of resignation and an acknowledgement from my previous employer). Even after seeing proof, they still charged me £200 as apparently I was in the first month of my policy so they don't waiver premiums in the first month (even if I gave them proof).
So unhelpful, I don't understand why they would ask for proof in the first place on two occasions if they were going to say no based on the fact that my policy had just started. It says on their app and website that updating details only requires a £20 admin fee, not £200! This is clearly misinformation.
27 March 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hi Fateha,
Thanks for your review, we’re sorry to hear you’re unhappy with our validation checks.
Our Policy Review Team review policies at random to make sure everything checks out and the policy details are correct. They do this to prevent fraud and make sure customers are paying the correct amount for their insurance (this is because fraudulent claims can increase insurance premiums).
This is our standard business practice, and we apologise if you weren't aware of this.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
ABSOLUTELY SHOCKING CUSTOMER SERVICE…
ABSOLUTELY SHOCKING CUSTOMER SERVICE AND FLAWED BUSINESS MODEL!!!!!!! AVOID AT ALL COSTS- it took over a month for the tab arrive and MULTIPLE replacements. They are so frugal they only send it tracked on the third attempt of replacement. On my first drive after connecting the tab all of my categories were in the complete green and the breaking was all red. I went from an automatic starting score of 75 to a score of 54. This drive totalled 6 miles.. I wasn’t breaking harshly at all and explained this over the phone to the Hastings representative who disregarded this. My score went down over 20 in ONE SHORT JOURNY OF NORMAL DRIVING. God knows what they do when you are actually driving recklessly or dangerously. That was it for me- if it’s on 54 now it only takes another of the same 6 mile drive for it to go down 20 again and below 30 so it would get automatically cancelled. I will he cancelling my policy for my own mental health and peace of mind.. I have already called Hastings 10+ times before this to get a tab so don’t want to spend my future on the phone
18 February 2025
Unprompted review
Reply from Hastings Insurance Services Ltd
Hello Deanna,
I'm sorry to read about the poor experience you had while insured with us on the telematics policy. I can appreciate the frustration from your review and the I regret that this led to he cancellation of the policy with us. I hope that you will be able to find suitable cover for your vehicle soon.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
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