Inkthreadable Reviews 

I have being using Inkthreadable now for five years

Always great service and product selection

Always there if things do go wrong ie. an item getting lost by postal services and quick to fix any issues that (rarely) arise

Great print size on shirts (32x50cm!) and superb quality that lasts for years

I am still wearing shirts I got printed years ago and just beautiful!

I tried several UK dropshippers before with issues (like changing print size depending on the shirt size lol) and no one else comes close

Fast delivery times also which is a great bonus for dropshippers!

Highly recommended

I have been working with these guys for a while now and the service has always been great, Em in particular is always very helpful.

Have used Inkthreadable for over a year now and they're fantastic to deal with, nothing is ever much trouble and Em in particular over the past week or so has been great!

Inkthreadable team always providing amazing customer service quick at responding and always willing to help and do their best with any situation I bring to their attention, Em and Amy have been so helpful this month appreciate it a lot!!! Recommend using these guys if anyone is thinking about it

I’ve had a great experience with Inkthreadable. The product quality is excellent and my customers are always very satisfied with what they receive.
Occasionally, during busier periods, small issues can happen, but the customer service team has always been extremely helpful, quick, and efficient in resolving them.
Overall, I find Inkthreadable to be a reliable and professional service, and I’m happy to recommend them.

I've recently started using Inkthreadable for my business and the service has been excellent so far.

Any issues I've had are dealt with quickly and professionally (Thank you Em!) 🙂

If you're looking for a POD service in the UK i really recommend giving them a try!

Em was very helpful in resolving any issues that appeared, and also very quick

Really impressed with Inkthreadable’s customer service particular mention for Em. The team responded quickly, were friendly and professional throughout, and sorted everything out without any hassle. They even arranged a replacement and adjusted the size for me, which was much appreciated.
Clear communication and a genuinely helpful approach — would happily recommend and use again.

I've recently started selling from Shopify, using Inkthreadable as my POD service. Customer service has been fantastic - helping me to settle in and get up and running . I've mostly been dealing with a member of staff called "Em" who has been particularly reassuring during what was initially quite a nervous time for me. Thank you :)

Always fast to respond and deal with our enquiries. Really happy to be working with Inkthreadable. Excellent products and brilliant customer service.

Great service and quality products. Customer service is top notch and friendly 😀. I’ve been using Inkthreadable for a number of years now and they are by far the most responsive at solving problems.
Em and the team are always very helpful.

Great company for creating my products linked to my shopify. Great customer service from Em. She was brilliant dealing with a print adjustment issue based on my design. Looking forward to 2026 with Inkthreadable looking after my merch needs.

Had a slight issue with an order that was nobody’s fault and Em at Inkthreadable was fantastic. Since using them I’ve been very impressed with both their clothing quality and shipping times, not to mention the customer service I’ve received. Em is a credit to Inkthreadable. Would definitely recommend!

Great customer service from Em! Response is quick and any problems are swiftly dealt with. Overall I'm happy with Inkthreadable, the quality is excellent, resulting in happy customers!

Were great to work with and never had any issues with them but the current wave of 1 star reviews seems to coincide with the steep fall off of production quality and speed I noticed in the last few months. I’ve had an order printed with an entirely different label from a completely different brand, seems as though there is no quality control or a lack there of. As for the speed in lead time and delivery I’ve had orders reach over 10 working days in lead time (before even being shipped) similarly to another review on this website I had to contact them to get the order moving or I could of possibly kept my customer waiting even longer. Which clearly contradicts their claim of 3-5 working days lead time on each product. If you are serious about your brand and want to succeed I’d recommend steering clear and working with someone else or holding your own stock because it’s not worth the reputational damage.

I really wanted to love Inkthreadable. As a UK-based POD service with a strong philosophy on sustainability and genuinely excellent product quality, they tick so many boxes on paper. Over the course of our time with them, we’ve spent nearly £1500 on merchandise for our martial arts club, so we gave this a fair shot.

Unfortunately, the operational side just hasn’t matched the quality of the clothing. While the quoted fulfillment time is '3-5 days,' my experience has been vastly different. A recent manual order for just 6 shirts took an entire month to arrive. The real issue wasn't just the delay, but the silence; I had to constantly chase them for updates. If I hadn't initiated contact, I doubt I would have heard anything. As a business owner, this is a major worry—if this had been a direct customer order, it would have reflected terribly on our club.

Even now, we are dealing with accuracy issues and re-prints on other orders. The support staff are genuinely lovely people when you get hold of them, but the "replies in 1-2 hours" claim is rarely accurate—it’s often 6+ hours.

It is a real shame because the print quality is superb, but we simply can’t rely on them for accurate or timely fulfillment anymore. We will likely be moving back to Printify or trying Gelato. I had high hopes for a local UK partner, but the stress of chasing orders just isn't worth it.

Amazing and professional customer service from Em :)

Poor quality control. I had to cancel my Etsy listings for their products, which is a shame because they are the only good ethical option in the UK. There was clearly a printing error, but even when I sent the product back, they couldn’t identify what was wrong. I also received items with poor print quality, such as heat-warped surfaces and missing or incomplete details.

On top of that, I still haven’t received a product I ordered 20 days ago. All I want is an explanation, but the front-desk staff haven’t given me enough information.

I also don’t like their order-tracking system on the web site you have to click through numbers with no pictures, which is very frustrating.

Overall, Printful has much better quality control and customer service.

Absolutely awful service. Do not under any circumstances order with this business: there are far better alternatives who won't waste your time and effort.

I placed an order for a number of items with a 3-5 day dispatch promise on their website. Inexplicably, part of my order showed up but with no explanation as to where the missing piece was. I followed up multiple times, eventually receiving non-committal responses.

It's now 9 days since I ordered (4-6 days after the item should have been dispatched). It hasn't been dispatched, there is no guarantee of when it will be and it will now arrive too late for a birthday surprise.

The result? A ruined birthday, hours of my wasted time. The team at Inkthreadable don't care about their customers at all. And now I've requested a refund for the item that failed to arrive and they won't even provide that.

We thought we'd found the perfect solution for a legacy t-shirt to offer our members. With nearly 100 orders of over 175 units this was a sizeable first step into on demand printing.

However, this company has been an absolute nightmare to deal with. They refuse to offer phone support, no matter how many times you ask, and the result is endless miscommunication and wasted time. Trying to resolve repeated mistakes through slow, confusing email chains is beyond frustrating.

We spent longer than expected setting up our store. Not as easy as it should have been and trying to get support and videos to help us, was frankly a joke.

Once finally set up, we completed a test order with no issues, yet our first real order was cancelled by them because they suddenly claimed the artwork was wrong. After that, several orders showed up printed on only one side. Every time, they insisted it was our fault—even though the exact same design was printed correctly on some items and completely wrong on others.One client received 4 t-shirts which should have been identical except for the size ordered, only 2 items were correct. In one case, they sent a totally incorrect design that could have caused serious problems for the recipient. Their quality control is extremely unreliable .

Stock issues were handled just as badly. Even after customers chose alternative colors, we still had to wait for more than three weeks for an order they advertise as a five-day turnaround. There is no accountability, and no consistency. It feels like you are speaking with a bot.

When their products come out right, the quality is fine— and on the whole they rectified their mistakes without quibble, but for our first time using the company the headaches and time wasted just do not justify the price, and stress. The experience overall has been pretty hideous and I would not recommend.