Ink Depot Reviews 

451
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders often arrive the very next day without any trouble. Reviewers also emphasize that finding what they need on the website is completely straightforward and hassle-free. Consumers consistently highlight the excellent value for money and the exceptionally great selection of available cartridge items. However, some reviewers were not happy with delivery issues, mentioning significant delays and missing packages. A few people experienced frustrating problems receiving their orders, leaving them dissatisfied with the shipping service.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting fast and efficient shipping times that... See more

Product

Customers report a high level of satisfaction and delight with the product quality and performance. Consumers... See more

Order

Customers consistently note positive experiences with order processes that are described as simple,... See more

Service

Reviewers mention positive feedback about service, highlighting prompt and fast delivery experiences.... See more

Price

Consumers find price to be positive, consistently reporting that costs are unbeatable and lower than visiting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ink Depot is one of those businesses that seem to be fantastic, time and time again, over the many years as a photographer/printer, I have come to find I wouldn't trust anyone else! Living in Brisban... See more

Rated 5 out of 5 stars

I had an issue with not printing clear after installing new cartridges. The level of customer service is without doubt the best I have ever received in a very very long time. If you buy off Ink Depot,... See more

Rated 5 out of 5 stars

Ordering was simple and straightforward. The cartridge arrived in a couple of days and was the correct fit for my quite old printer which is now working perfectly!! Thanks Ink Depot for great ser... See more

Rated 5 out of 5 stars

I was emailed about some discounts relevant to my particular needs, of which I was able to take advantage and stock up on some ink cartridges. The order was processed promptly and was on my doorstep... See more


Company details

  1. Toner Cartridge Supplier
  2. Business to Business Service
  3. Computer Accessories Store
  4. Office Supply Store

Written by the company

We are an on-line company which means our prices are substantially cheaper than many other traditional sellers of ink and toner printer cartridges. We aim to deliver significant savings ranging from around 40 to 70% of normal retail prices. We offer our customers a huge range of discounted ink and toner printer cartridges. You will be delighted with the quality of the products we sell and the personalised customer service you receive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

451 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(451)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good service, disappointing products

I purchased a package of inks for my Canon MP970 printer. These were delivered very promptly and the order was well-packaged. The cartridges are not Canon original items but a cheaper substitute under the Qimage label. I have now put 3 colours and 1 black cartridge in the machine and none of them operate correctly. The black cartridge does not print at all. It's embarrassing as I use this printer to print papers for clients of my business. All I can do is remove them and replace them with Canon items. I will likely return these items and I will not be ordering them again.

23 October 2014
Unprompted review
Rated 4 out of 5 stars

Delivery let them down

Ordered Sunday, arrive after 5pm Thursday. Fastway Couriers took to long (4 whole days) to deliver, and parcel had extensive damage on arrival - time to look for another courier company, I would suggest.

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I have been buying from ink Depot for about 2 years and they have shown to be excellent all all aspects of our dealings from customer service to quality and shipping Highly recommended for quality service and price

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Always fast delivery at great prices

I have been buying from Ink Depot for year now. I always get fast delivery at great prices. I work from home, and it's convenient to be able to get the ink to your doorstep without having to go out to a store (where I would also have to pay more for the same product!)

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Very happy

Top service, fast prompt and super fast delivery, can't fault them. Have bought ink cartridges from Ink Depot twice now and will definitely be coming back to get more when they run out.
Keep up the great work Ink Depot.

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Simply the best - Ink Depot for toner supplies

I've bought toner from Ink Depot on two occasions now, and from my point of view they're simply the best! Why? because they offer competitive prices and, importantly, an easy, customer-friendly online ordering process - with my recent purchase, for example, the price was great, I could pay through Paypal, I could give my shipping address as a PO Box number and.............the icing on the cake was that I also qualified for FREE shipping! Wait - there's more! ....I scored a friendly shipping confirmation email from them, fast delivery, and some loyalty points too, for next time. Most other sellers insist that I pay a hefty freight charge and wait around at home for a courier to deliver the goods - a real sticking point with me. So thank you Ink Depot - I really love the way you do business! You make it easy.

23 October 2014
Unprompted review
Rated 1 out of 5 stars

DO NOT USE UNLESS YOU CAN WAIT WEEKS FOR DELIVERY

I ordered ink for my Lexmark and all was ok until delivery.

Toll, who this company uses, are absolutely useless. I work each day and normally deliveries are taken to nearest post office. Not toll. They only leave at selected post offices, the nearest one to me was 20km away.

Their drivers do not have phones apparently so they cannot give you a time to deliver, you just have to sit by the front door for 10 hours. Bad luck if you want to use the bathroom.

A small ink cartridge was extremely overpacked, a shoebox sized box contained, my cartridge, two empty cartridge boxes and a stack of bubblewrap.

Finally got package after 3 redeliver requests, even then it was delivered on incorrect day than requested.

would not order from them again

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Speedy reliable service

We've been using Ink Depot for a while now and at several different addresses, always super fast and they use a delivery service that actually tries to deliver and doesn't just drop a card in the letter box and leave it to you to do the work!

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Good quality and service.

I appreciate the reminders and the quality of service and fast turn around between ordering my printer cartridges and the delivery time. No pain, no fuss.

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Fast, efficient service.

Your know this was one of the best online ordering experience's I have had. Right from the beginning, ease of ordering, paying & delivery. I received my order the next day without any hitches, this is how on line shopping should be done. Thank you Ink Depot you nailed it.

23 October 2014
Unprompted review
Rated 5 out of 5 stars

Always great on prices and fast with delivery.

I'm always getting cold calls selling toner cartridges and so far no one can come close to the prices I get from Ink Depot. We only get genuine for our machines and the others are always trying to sell me re manufactured. Delivery is always the next day and have even received some on the same day if ordered early in the morning.

23 October 2014
Unprompted review
Rated 5 out of 5 stars

First order very impressed with the way my requst/order was handled.

Still using my first batch of Generic laser print toner by 4 carts. Very impressed with the way my order was handled by the Company. Assistance offered by Company was spot on. I would have no hesitation recommending the Company to friends and colleagues and intend using them on my next order provided price etc., is right!

23 October 2014
Unprompted review
Rated 5 out of 5 stars

INK DEPOT HAS THE RIGHT PRICE AND GREAT EFFICIENT FAST SERV ICE

I work in a small organisation and when I need replacement ink jet cartridges for our copier I know I can get them quickly and at an excellent price from Ink Depot. What I appreciate most is that unlike some other companies I am not hounded constantly by salesmen calling to sell me their product when I'm at work on limited time. I do compare prices with other internet companies and Ink Depot come out on top both with the products I need and delivery cost. They also have an excellent rewards program which helps our cash strapped organisation to save even more.

23 October 2014
Unprompted review

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