iMusic Reviews 

14,854
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, including rare items, often at competitive prices. Many highlight the exceptional delivery service, noting quick international shipping and consistently secure packaging that ensures items arrive in perfect condition. Reviewers also appreciate the professional, communicative service, with updates provided throughout the order process. However, some customers reported receiving damaged or incorrect items, such as warped vinyls. Others experienced unexpectedly slow delivery, with orders arriving significantly later than anticipated. Difficulties with order fulfillment or processing returns were also mentioned by a few.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great prices and wide... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ordering process... See more

Quality

Users describe positive interactions with quality, consistently reporting satisfaction with product condition... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered for my daughter on two occasions. One early pre-order and an album, both kpop Stray kids. Both arrived on time. I believe package was sent from Denmark and was recieved in Sweden. No issues.... See more

Rated 5 out of 5 stars

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with musi... See more

Rated 5 out of 5 stars

I’ve used iMusic on multiple occasions and I have to say how impressed I am with not only the price of the vinyl but the cost of postage. I live in the Uk and it’s fair to say they deliver quicker th... See more

Rated 5 out of 5 stars

I love dealing with iMusic, they have become one of my go-to suppliers for vinyl. They always have a great selection at very reasonable prices, they're fast with shipping and everything is always pack... See more


Company details

  1. Music Store
  2. Book Store
  3. DVD Store
  4. Printed Clothing Store

About iMusic

Written by the company

imusic.dk – One of Europe's largest assortments in music, movies, books, and merchandise!

We’ve been around since 2005 and have continued to grow steadily ever since. Today, our selection includes several million items.

If you're looking for something specific, you’ll find it here.

We offer personal customer service — available by phone Monday–Thursday from 11 AM to 4 PM and Friday from 11 AM to 2 PM.

iMusic A/S

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(14,854)

2,018 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price for vinyl

Great price for vinyl. Was kept informed of progress throughout the ordering, despatch and delivery process. Goods delivered well packed and in perfect condition. Would recommend and use again in the future.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, I had to return my order. I sent it back to the German address it came from. To this day, I haven't received any response or my money back! In my opinion, iMusic is completely untrustworthy.

21 July 2026
Unprompted review
iMusic logo

Reply from iMusic

Hallo,

leider kann ich Ihre Sendungsnummer hier nicht einsehen und den konkreten Versandverlauf daher nicht überprüfen.

Unsere Hauptadresse befindet sich in Dänemark, und Sie können Ihre Rücksendung jederzeit direkt dorthin schicken. Bitte informieren Sie jedoch vorab unseren Kundenservice, damit wir wissen, aus welchem Grund die Sendung zurückgeschickt wird (z. B. wegen eines Fehlers, eines Transportschadens oder eines Widerrufs).

Die deutsche Adresse, die Sie gesehen haben, ist lediglich eine Umschlagadresse. Sie ist nicht unsere Hauptadresse, und wenn eine Rücksendung dorthin geschickt wird, kann es einige Zeit dauern, bis das Paket an uns weitergeleitet wird.

Falls Sie bereits an unseren Kundenservice unter info@imusic.de geschrieben haben, können die Kolleginnen und Kollegen Ihren Fall prüfen und Ihnen den genauen Ablauf erläutern.

Mit freundlichen Grüßen
Troels / iMusic

Rated 5 out of 5 stars

Super Scandinavian Music

Super Scandinavian Music.
Excellent price CD + Postage (Tracked).
Delivery from Denmark to UK 10 days after placing order
Arrived very well packaged & in perfect condition.
Excellent communication & very friendly.
I will be purchasing from them again soon.
Very happy & satisfied customer.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Payed extra for fast shipping

Payed extra for fast shipping. After 10 days still nothing. Order no. 13729176. In stock, already trackingnumber, label created. Mailed already, no answer at all. Unbelievable. And then an answer like this, no solution at all. Ordered 8th of July, today 21th of July my second mail. Ordered for fast shipping, because it was a present.

18 July 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Ekseberget,

EDIT:
Sorry to see that. Very strange and unfortunate indeed.
We have prolonged response times at the moment due to the summer holidays, but if you have written our support team at info@imusic.se they will get back to you as soon as possible and work out a solution.

Best regards,
Troels / iMusic

Rated 2 out of 5 stars

Bad costumer support

I ordered a special UHD edition from iMusic on June 22 and eventually received it on July 16. Unfortunately, I had bought it as a birthday gift and needed it by July 11.

I understand that shipping delays can happen, and sometimes things don’t go as planned. That part, while disappointing, is understandable.

What really let me down was iMusic’s customer support. I contacted them to ask about the delay, but I didn’t receive any reply for more than a week. By the time they finally responded, I had already attended the birthday celebration empty-handed. Their only response was essentially, “If you want to cancel the order, you may,” which felt neither helpful nor customer-oriented.

The product itself arrived in good condition, but the lack of communication and poor customer service made the overall experience very disappointing.

16 July 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Jimmy

We do apologise for the delay that happened here, and the delayed response times due to the summer holidays here. We always try to set as precise delivery estimates as we can, but delays can happen when ordering from our supplier network worldwide, and we are unable to compensate for delays like this, as items being orderable with varying delivery estimates is a fundamental setup of our shop. Sometimes we also have to re-order from other suppliers as the original may be backordered, and in these cases we cover any additional expenses in re-sourcing the item elsewhere.
We understand the frustration that an item is delayed, and as a customer you are always welcome to cancel an item if you don't want to wait any longer.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Cheapest prices around

I’ve purchased quite a bit of vinyl from Imusic. Always the most competitive prices and always deliver on time if not early. Very well packaged. Great company to deal with. Will carry on using well into the future.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The company kept me very informed with my order as it was coming from abroad, and they took great care in packaging my vinyl record. Very happy with their service and would definitely recommend!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Decent company, good catalogue

Never knew of iMusic before. Seems to have more of the music I'm looking for. Purchased Metz..Atlas Vending. Turned out to be the more rare vinyl version to that of others. Great find..price with music was decent. Quick delivery and packed well.. good condition. just purchased another find from music today, which was not available on other record provider companies. will continue to use them

11 July 2026
Unprompted review
Rated 3 out of 5 stars

The LP arrived warped

The LP arrived warped. I'm trying to flatten it now. I like Musiconvinyl! I guess it traveled too far and the simple packaging could not protect it.

1 July 2026
Unprompted review
iMusic logo

Reply from iMusic

Hi Stephen,

Very sorry to hear that your record arrived warped! If you're unable to succesfully flatten the record, you are welcome to contact our support team at info@imusic.co to start an RMA for this record.

Best regards,
Troels / iMusic

Rated 5 out of 5 stars

Well pleased

Competitively priced items often not found other places .well packaged and pleasingly always in great condition.My go to site especially when seeking audiophile releases when stocked.👍

9 July 2026
Unprompted review

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