imFixed Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service, often noting same-day repairs and fast turnaround times for their devices. People frequently highlight the staff for being professional, friendly, knowledgeable, and helpful, contributing to a positive customer service experience. Reviewers also appreciate the reasonable and fair pricing, with many finding costs to be sensible or even below their budget. However, some customers also noted issues with communication, mentioning a lack of updates or confusion regarding receipts. A few other people also felt that the product quality or repair process could be inconsistent, with some experiencing defective screens after repair or physical damage to their devices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of repairs.... See more

Staff

Consumers find staff to be positive, often describing them as lovely, polite, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report positive outcomes, such... See more

Price

Customers had positive experiences with price, often describing it as good, reasonable, and competitive.... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a broken camera lens repaired on a Samsung Flip. Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really su... See more

Company replied

Rated 5 out of 5 stars

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon.... See more

Company replied

Rated 5 out of 5 stars

I took my husbands iPad in for repair on Easter weekend and told it would be Tuesday after the bank holiday Monday that it would be ready however the lovely guy at the shop said he would try to get it... See more

Company replied

Rated 5 out of 5 stars

Great service, both in the initial enquiry and subsequently in understanding options, I had used the firm previously to repair my IPad. On this occasion, the IPhone had been badly damaged in an acc... See more

Company replied


Company details

  1. Phone Repair Service

Written by the company

imFixed offers fast, reliable and affordable repair services for phones, tablets, laptops and gaming consoles. Our skilled technicians provide high‑quality fixes with care and transparency, ensuring a friendly, professional experience and quick turnaround to get your device back in your hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not recommended

My took my son for his PlayStation to be repaired on 29/10/21 and was told we would have a price for the repair in 24hrs. We received no price so attended the shop on 31/10/21 and another member of staff told us they were still looking at it and couldn’t yet give us a price. We attended again on 4/11/21 told be told by the original staff member that it would be £45 and would be ready 8/11/21. He arrived to collect the console and was then told they’d changed the price to £55 despite the quoted price which was given.

I wouldn’t recommend this shop for all the above reasons. If you want a timely repair at a quoted price this is not the shop for you

9 November 2021
Unprompted review
imFixed logo

Reply from imFixed

Sorry you had this experience a few years ago. Since then, we’ve made big improvements to how we handle repairs, pricing, and communication to make sure things are clear and on time. We’d love the chance to show you how much better our service is today.

Rated 5 out of 5 stars

Took my son's iPhone 8 in for (another)…

Took my son's iPhone 8 in for (another) replacement screen. The lady at the shop sorted it for a same day collection. Would recommend, fast service and reasonable prices.

21 October 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks for bringing your son’s iPhone to us again! Glad we could get the screen sorted for same-day collection and that you found the service quick and fair. Really appreciate the recommendation 🙌

Rated 5 out of 5 stars

Awesome service

Awesome service. Good price for replace screen for XR. Did while I waited. Recommend highly

4 October 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks a lot for the recommendation! Great to hear your iPhone screen was sorted on the spot and at a fair price 🙌 really appreciate the feedback.

Rated 5 out of 5 stars

Brilliant fast service got fixed same…

Brilliant fast service got fixed same day will defo recommend and defo use again cheers guys

19 September 2021
Unprompted review
imFixed logo

Reply from imFixed

Cheers for this! Great to hear we got your repair sorted the same day and that you’d come back to us, means a lot 🙌

Rated 5 out of 5 stars

Amazing service

Amazing service, thank you!

17 September 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! We’re really glad you had a great experience with us 🙌

Rated 5 out of 5 stars

Fast service and great staff members

Fast service and great staff members, couldn’t recommend them more

27 August 2021
Unprompted review
imFixed logo

Reply from imFixed

Really appreciate this! Great to know the team and speedy service stood out to you, thanks a lot for recommending us 🙌

Rated 5 out of 5 stars

took my phone for repair

took my phone for repair, what a great experience they couldn't be more helpful,
I mentioned my mum was having trouble setting up her phone and they said they would help.
They did and wouldn't let her pay,

13 August 2021
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much for this lovely feedback! We’re glad we could help both with your repair and your mum’s phone too, it’s always nice to go the extra mile. Really appreciate you sharing your experience 🙏

Rated 5 out of 5 stars

Amazing and quick service

Amazing and quick service! Asked for a call out to a further distance. This was kindly accommodated and they even waited for us! Screen fixed within 15 minutes too. Impressed and happy with the service.

2 August 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks for sharing this! We’re glad we could accommodate the call out and get your screen sorted so quickly. Really pleased to hear you’re happy with the service 🙌

Rated 5 out of 5 stars

Took my ipad for repair and they had a…

Took my ipad for repair and they had a great service and ensured that it was perfectly working. Staff is also super friendly

19 July 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks for bringing your iPad to us! We’re really glad to hear everything’s working perfectly again and that the team made you feel welcome. Appreciate your kind words 🙌

Rated 5 out of 5 stars

iPhone 7 Plus fixed

Had my iPhone 7 Plus fixed
Needed new charging port
Fixed within 24 hours
Excellent service
Would highly recommend
Staff really knowledgeable and friendly

12 July 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for the detailed feedback! Great to hear your iPhone was back with you in 24 hours and that the team could help. Really appreciate the recommendation 🙏

Rated 5 out of 5 stars

The tablet is now working again

The tablet is now working again.
Easy service and good communication to let you know when it is repaired. Quick service at the checkout also

1 July 2021
Unprompted review
imFixed logo

Reply from imFixed

Glad to hear your tablet’s back up and running! Thanks for mentioning the communication and checkout too – we’ll pass that on to the team. Appreciate you choosing Imfixed 🙌

Rated 5 out of 5 stars

I’ve used this business twice

I’ve used this business twice. Once for a screen replacement and once for water damage. I can’t fault the service. Would highly recommend

11 May 2021
Unprompted review
imFixed logo

Reply from imFixed

Really appreciate you coming back to us a second time! Whether it’s a screen repair or sorting out water damage, it means a lot that you trust us with your devices. Thanks for the recommendation 🙌

Rated 5 out of 5 stars

Thanks imFixed for fixing my iphone

Thanks imFixed for fixing my iphone problem. Following email communication about the nature of the fault, I called in at the shop and was immediately attended to. Not only that, the fault turned out to be much simpler than first thought and was corrected at a significantly lower cost! Next time I have an issue, I shall definitely use imFixed

10 April 2021
Unprompted review
imFixed logo

Reply from imFixed

Happy to help! :)

Rated 1 out of 5 stars

They broke ipad when doing screen…

They broke ipad when doing screen repair and deny doing it bang out of order disgusting customer service avoid this place thike the plague

8 March 2021
Unprompted review
imFixed logo

Reply from imFixed

Same person with differenrt accounts leaving multiple reviews to slander our company was issue was resolved!

Rated 1 out of 5 stars

Worst company I have used in my life

Worst company I have used in my life, there useless cowboys that don’t have a clue what there doing, I took my sons iPad in back end of October, they took 2 month to replace the screen and hole button which they didn’t even fix in the end!!!! It went in as a white iPad with a cracked screen and broken home button, it then got given back to me with a black screen smashed too bits, I took it back and now it has been burnt in four different places by soldering,, this iPad was 2 months old and the only place it has been taken is there, they are now refusing to fix/replace the iPad, and have denied breaking the iPad even though it’s the only repair shop it has been in!! Absolute waste of space, cowboys at best, don’t ever use this company unless you want a bunch of muppets ruining your devices

8 March 2021
Unprompted review
imFixed logo

Reply from imFixed

Issue was resolved!

Rated 1 out of 5 stars

AVOID THIS COWBOY COMPANY Our 2 month…

AVOID THIS COWBOY COMPANY Our 2 month old iPad went in for new screen, 3 months later not fixed and sent back with different screen and broken button AND told they can’t do it.
Another company has looked at it today and have confirmed the mother board has been burnt out by them from bad soldering and is now useless and can’t be fixed.
I’ve Rang up im fixed and they don’t want to know VERY RUDE over the phone and hung up.

8 March 2021
Unprompted review
imFixed logo

Reply from imFixed

Issue was resolved!

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