imFixed Reviews 

227
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service, often noting same-day repairs and fast turnaround times for their devices. People frequently highlight the staff for being professional, friendly, knowledgeable, and helpful, contributing to a positive customer service experience. Reviewers also appreciate the reasonable and fair pricing, with many finding costs to be sensible or even below their budget. However, some customers also noted issues with communication, mentioning a lack of updates or confusion regarding receipts. A few other people also felt that the product quality or repair process could be inconsistent, with some experiencing defective screens after repair or physical damage to their devices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of repairs.... See more

Staff

Consumers find staff to be positive, often describing them as lovely, polite, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report positive outcomes, such... See more

Price

Customers had positive experiences with price, often describing it as good, reasonable, and competitive.... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a broken camera lens repaired on a Samsung Flip. Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really su... See more

Company replied

Rated 5 out of 5 stars

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon.... See more

Company replied

Rated 5 out of 5 stars

I took my husbands iPad in for repair on Easter weekend and told it would be Tuesday after the bank holiday Monday that it would be ready however the lovely guy at the shop said he would try to get it... See more

Company replied

Rated 5 out of 5 stars

Great service, both in the initial enquiry and subsequently in understanding options, I had used the firm previously to repair my IPad. On this occasion, the IPhone had been badly damaged in an acc... See more

Company replied


Company details

  1. Phone Repair Service

Written by the company

imFixed offers fast, reliable and affordable repair services for phones, tablets, laptops and gaming consoles. Our skilled technicians provide high‑quality fixes with care and transparency, ensuring a friendly, professional experience and quick turnaround to get your device back in your hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using this service- excellent

I had my friends child’s iPhone 5 screen repaired. I wasn’t even sure if I phone 5s could still be done. The lady behind the desk was lovely and the service was quick. They updated via email to say the work was in progress and when it was completed.

16 July 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you for your lovely feedback. We’re glad you're happy with the service and communication.

Rated 5 out of 5 stars

Need a phone fixed? You can’t get better than an I’mFixed fixer!!!

My Google Pixel 7 Pro usb-c cable kept falling out. I cleaned it and cleaned it but couldn’t get the usb-c cables to stay in the socket, and I want to use it to control a drone . The last thing I needed to happen was the usb-c cable to fall out of the drone controller mid-flight, then I’d lose all control, and likely the drone. So I bit the bullet and booked and paid for a USB-C port replacement with I’mFixed.co.uk in Bolton. I popped in this morning, and the delightful Hannah looked after me. Talk about good customer service. “This doesn’t need the port replacing, you just need to clean it properly,” she said, rolling her eyes up into her head, insinuating I hadn’t done a very good job. And she was right. She then spent the next fifteen or so minutes cleaning the port with a variety of lethal looking pointy things (tweezers). After she had poked, and prodded, and tweezed into every tiny space, and after the desk was covered in bits of dust, debris, hair and pocket fluff, she declared it was good to go. She tested it with a USB-C cable and BINGO! It worked perfectly. And then she refused to take a penny in payment. And then refunded the advance payment that I had paid for the port replacement. Wow. What a winning experience. I’m delighted and recommend if you need any help with a watch, phone, laptop, computer or other technology, you give I’mFixed.co.ik, in Bolton, a call. Absolutely brilliant.

14 July 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much for your incredibly thoughtful review, Neil. We're delighted Hannah was able to get everything sorted and save you an unnecessary repair. Your recommendation means a great deal to us, and we look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Cracked screen mobile phone.

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon. When I came back the phone was like new and she gave me a discount on a screen protector. I will always use this company now for phone repairs as my experience was fantastic.

10 July 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you, Mark, for your wonderful feedback. We're delighted we could get your daughter's phone sorted quickly, and it's great to hear our team made the experience so positive. We really appreciate your recommendation and look forward to welcoming you back to imFixed.

Rated 5 out of 5 stars

Fixed my broken screen in 30 minutes

Fixed my broken screen in 30 minutes !
Fantastic service.. professional polite and friendly and would recommend them 100%

I’m fixed …. I’m impressed !

30 June 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much for your kind words. We're glad we could help. We truly appreciate your recommendation. 🙌

Rated 5 out of 5 stars

I’ve used I’m Fixed for years I have a…

I’ve used I’m Fixed for years I have a family with 4 phones and every time I’ve needed any repairs, usually batteries or screens , they are super quick and extremely helpful. Can’t recommend them enough!!
James

26 June 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much, James, for your continued trust and support over the years. It’s always a pleasure to help, and we’re delighted to be your family’s go-to for phone repairs!

Rated 5 out of 5 stars

An easy process to order the repair and…

An easy process to order the repair and dispatch the phone. Phone arrived back fixed in a few days. Hassle-free and a good price

22 June 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you for your feedback. We’re glad you were happy with the quick service and value.

Rated 5 out of 5 stars

Excellent company to use

Had a broken camera lens repaired on a Samsung Flip.
Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really surprised to get the refund)
Really great communication throughout and I would use time and again.

23 May 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you. We're pleased you're happy with the service and communication, and we look forward to helping again in the future.

Rated 5 out of 5 stars

Hannah gave us a brilliant experience…

Hannah gave us a brilliant experience at imFixed. I dropped my phone off at 12 and received it back within the same day, my device is also working as brand new. Highly recommend

23 May 2026
Unprompted review
imFixed logo

Reply from imFixed

Thanks for the lovely feedback. We’re glad you’re happy with the service and will share your comments with the team.

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and helpful. Would definitely recommend

22 May 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you for your kind feedback. We’re pleased to hear you had a smooth experience with our team and truly appreciate your recommendation.

Rated 5 out of 5 stars

Took my phone in was given a good price…

Took my phone in was given a good price to fix it kept up to date by email went to collect very happy with the work undertaken on my phone

14 May 2026
Unprompted review
imFixed logo

Reply from imFixed

Thanks. Glad you were happy with the repair and the service. 😊

Rated 5 out of 5 stars

Great service

Great service! Took an iPad to be fixed and it was done within the hour.
Thank you so much!

12 May 2026
Unprompted review
imFixed logo

Reply from imFixed

Thanks for the kind feedback! Glad we could get your iPad sorted quickly for you 👍

Rated 5 out of 5 stars

Really fast service

Really fast service, changed my phone battery in 25 minutes.

4 May 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you so much, we’re glad you're happy with the quick service. We appreciate your support!

Rated 5 out of 5 stars

Went in for an iPhone 7 battery

Went in for an iPhone 7 battery - staff very pleasant - good price - technician was stuck in traffic but once arrived was sorted within 10 minutes - would highly recommend and would use again

30 April 2026
Unprompted review
imFixed logo

Reply from imFixed

Thank you for your patience and recommendation, we’re pleased we could resolve it quickly. We look forward to helping you again!

Rated 5 out of 5 stars

Really good service

Really good service - great communication. Easy to book and send off and all done in a week, which including the post was an excellent turn around!

20 April 2026
Unprompted review
imFixed logo

Reply from imFixed

Thanks! Glad everything went smoothly and you’re happy with the turnaround 🙌📱

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look