Excellent service. Arrived four days after ordering. Had a problem with fuel box as it was creating a mist and smell. Contacted Inaginfires and Brenda sent a replacement straight away arriving again f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have always bought our fuel from this company Might be more expensive than elsewhere - haven't checked in too much detail as trust that their fuel keeps our fire in good service Excellent delivery... See more
Company replied
Oh my goodness, why didn’t I buy this fire before? Yes the fuel can be a little bit expensive but it really does heat up my conservatory, they are addicted to it and probably need to use it slightly l... See more
Company replied
Amazing company. Exceptional & faultless customer service. Brenda and team were so helpful with changing our order from the Burford Stove to the Howarth. This was processed and delivered within 5 day... See more
Company replied
Company details
Information provided by various external sources
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contact info
20-22 Wenlock Rd, N1 7GU, London, United Kingdom
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4.7
Excellent
3K reviews
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Replied to 100% of negative reviews
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Lovely new fire it's better than my…
Lovely new fire it's better than my central heating and keeps the place warmer ordering was simple and fast the fire is built really well delivery was very good also credit to the firm with these fires.
26 November 2025
Reply from Imaginfires
Wonderful to know you are happy with the Hampton fire and our service. Thank you for choosing us.
Absolutely love this fire
Oh my goodness, why didn’t I buy this fire before? Yes the fuel can be a little bit expensive but it really does heat up my conservatory, they are addicted to it and probably need to use it slightly less. I’m looking forward to having it on over Christmas and impressing all my visitors, people that I’ve seen it so far I’ve already bought it I believe as well.
16 November 2025
Unprompted review
Reply from Imaginfires
Thank you for your enthusiastic 5-star review!
We are thrilled to hear that the Globus fire is heating your conservatory so effectively and that you are enjoying it so much. It is the greatest compliment that your visitors have been inspired to purchase one too!
We wish you a cozy festive season and hope the fire makes a wonderful backdrop for all your Christmas gatherings.
Reply from Imaginfires
Thank you for the 5 star.
Purchased the Christmas scent biofuel
Purchased the Christmas scent biofuel. Gives the room a lovely scent that lasts for a long time after burning finishes.
25 November 2025
Reply from Imaginfires
Happy to hear you are enjoying the Christmas fuel.
Really great product and excellent…
Really great product and excellent customer service.
18 November 2025
Reply from Imaginfires
We are thrilled to hear that you are enjoying your Arlington fire and that you received excellent customer service.
Had a small problem with the fire,but…
Had a small problem with the fire,but it was resolved quickly would recommend them excellent customer service
14 November 2025
Reply from Imaginfires
Happy we were able to sort out the problem with your fire quickly. Thank you for the 5 star.
Part of my order did not arrive
Part of my order did not arrive. When I contacted ImaginFires I was told it was out of stock, despite showing as in stock when I ordered.
The item was not due back in until 3 months time, but if I hadn't contacted customer support I would not have been told this at all.
Edit: Full refund received for the logs before posting this review. I should have included that
24 November 2025
Reply from Imaginfires
Apologies for the confusion and the mix up. We have processed a full refund for the ceramic logs and are working to improve our systems to prevent this from happening again.
Really pleased with my Hampton Black…
Really pleased with my Hampton Black bio fire , looks amazing! Also the
Bio Christmas scent 12 pack smells great , was all delivered on the right date and time ,
10/10 thank you very much , will highly recommend your company to friends and family.
23 November 2025
Reply from Imaginfires
We're thrilled you love your Hampton Black bio fire and the Christmas scents. We appreciate you mentioning the smooth delivery time, too!
Thanks for choosing us, and thank you for highly recommending our company
Quick delivery from imaginfires
Quick delivery from imaginfires
poor delivery from DX parcel was left outside in the rain with the this side up arrows horizontal so bottles were on there side fortunatly the did not leak
24 November 2025
Reply from Imaginfires
Apologies for the couriers leaving your order out in the rain. I will pass your comments onto them as it is not the service we expect for our customers.
Excellent after sales communication
Excellent after sales as well as the fires being exactly as advertised (I have 2 fires from Imaginefires)
Would recommend.
24 November 2025
Reply from Imaginfires
Glad our customer were able to help and you are loving your fire.
Excellent product
Excellent product. All the joy of having a real fire without any of the mess, maintenance or permanency. We can move the log burner when we move our furniture around it's brilliant
24 November 2025
Reply from Imaginfires
Thank you for this wonderful feedback! We’re so pleased that you are enjoying our log burner and the convenience it brings to your home. We really appreciate your business!"
Reply from Imaginfires
Thank you for the 5 star.
Reply from Imaginfires
"Thanks so much for the 5 stars and the positive feedback on our delivery speed!
Quick delivery and high quality…
Quick delivery and high quality product. Definitely recommend.
11 November 2025
Reply from Imaginfires
Thank you.
Reply from Imaginfires
Love hearing the delivery was quick and on time.
Delivery was very fast
Delivery was very fast. Instant heat once filled with the Bio Fuel and a lovely glow to the room.
16 November 2025
Reply from Imaginfires
We are pleased we could provide fast delivery and that you are happy with the immediate warmth and glow from the fire.
Reply from Imaginfires
Thank you for your review.
Very quick delivery and really nice…
Very quick delivery and really nice fire. Great customer service when I had a query.
20 November 2025
Reply from Imaginfires
Happy to hear our customer service team were able to help with your query and you are enjoying your fire.
What an amazing product👍…
What an amazing product such great quality and wow it has made such a difference- so cosy now! Highly recommend.
22 November 2025
Reply from Imaginfires
What a great review—thank you so much! We’re thrilled that you are enjoying the Hampton fire and that your space is so cozy now. We really appreciate your high recommendation and your business!"
Reply from Imaginfires
Apologies for the couriers leaving your fire outside.
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