IKRUSH Reviews 18,020

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Many consumers are delighted with the quality of the products, finding items like flip-flops, boots, and clothing to be thick, sturdy, comfortable, and well-made. People frequently praise the fast delivery and efficient order processing, with many receiving their items quickly and well-packaged. Reviewers often express satisfaction with their purchases, recommending the company for its stylish and comfortable fit. However, some customers experienced significant issues with the refund process, reporting long delays and difficulties in receiving their money back after returning items. A few people also noted that some products, despite initial satisfaction, showed poor quality with stitching coming apart or shoes breaking after minimal use. Additionally, some reviewers mentioned slow delivery times for certain orders and issues with product sizing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, with some reviewers expressing... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Quality

Reviewers mention positive feedback about quality, with many praising the great quality clothing, amazing... See more

Order

Reviewers highlight ambiguous aspects of order, with some expressing satisfaction with their purchases and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered flip flops via Boohoo and have next day delivery, I wanted these for my holidays, but they took a time to arrive, so delivery was slow. The flip flops though are 5 star, very thick, sturdy... See more

Rated 5 out of 5 stars

What a great little company and the only option I had to buy cowgirl boots during the summer. I bought them through Debenhams but they are an Ikrush product. The boots are super comfy, great quality... See more

Rated 5 out of 5 stars

Ordered cowboy boots through Debenhams as they were the best price I could find with fast delivery and they are absolutely stunning, quick delivery and well packaged. The shoes themself are really com... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Shoe Store

Information provided by various external sources

IKRUSH was founded in 2012 with the simple aim of providing on-trend fashion to women all over the world. Our goal is to provide the must have fashion clothing, footwear and accessories in the best possible online fashion shopping experience for you, our valued customer. Providing quality, stylish and affordable fashion is our main focus. Our buyers and designers go above and beyond to ensure we provide the styles you love at amazing prices. At IKRUSH, you, our customer is always first. That is why every step is taken to ensure that you receive exceptional service at all times. We serve to inspire, invigorate and illuminate life through fashion.


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

APPALLING - cheap market products being sold via Debenhams website. Avoid all all costs, maybe go via eBay and pay less!

I chose to buy via Debenhams for quality. I passed over high street stores, thinking this was a safe call and I even checked the reviews, which I believe now are fabricated.
The shoes arrived and the quality is abysmal. They are, not good light and the main content of the shoe would be glue.. the upper material is thin and flimsy.
Cheap "Turkey/market" shoes is how I'd describe them. As soon as you see them up close it's a urghhh and you realise the fancy editing of photography. And that's fine if that's what you choose, but I didn't. Plus I didn't pay market price either!
The mule is approximately a 5.5 rather than the 7 (40) which is stamped on the bottom. The whole thing was so disappointing, and now I'm trying to return them and they charge an admin fee ?? That was not made clear from the start.
Disappointing and genuinely gobsmacked at what arrived.. I will avoid in the future.

21 April 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello,

Thank you for writing your review and were very sorry to hear this.

We sincerely apologised if this hasn't been the outcome of item you wanted. You may do return of items based on our return policy and generate the return label we sent you. Please note that there's no postage fee for debenhams orders.

Again, apologies for any inconvenience and confusion it have caused you. If you need further assistance in the meantime then please contact customercare@ikrush.com.

Best Regards,
IKRUSH

Rated 5 out of 5 stars

Valerie Blazer

Great products I bought the Valerie blazer with discount and free delivery. Arrived early and love the blazer

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful coat

Beautiful coat, feels soft and fits comfortably. Very good quality and just right thickness for Spring weather. Delivery was mega fast and great communication throughout.

4 April 2025
Unprompted review
Rated 1 out of 5 stars

Shopping

HI
I bought a aria jewel drop diamond earrings on 01'st of April and the items was not looks same as on the website.Hence I have decided to return. However I was unable to create return label through Royal mail as mentioned on the invoice and the customer care email id on the receipt also was wrong.So I am really disappointed with this purchase 😞

1 April 2025
Unprompted review
IKRUSH logo

Reply from IKRUSH

Hello,

Thank you for writing your review and were very sorry to hear this.

We sincerely apologised for any dissatisfaction of the item purchased. Can you please send us through an image of this item received and we will look into this for you. If you could sent it to our email customercare@ikrush.com , that would be great.

Should you need further assistance, let us know

Kind Regards,
IKRUSH

Rated 5 out of 5 stars

Amazing gift

I bought a snake belt for my sister, and she definitely loves that. I really love to buy news items soon.
The delivery was quick and efficient.
Thanks

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great jumper

Great jumper, ordering process was easy and delivery was very quick. 2nd time ordering from IKRUSH and will defo use again

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Love these!!

These are the most comfortable flip flops I've had. Like walking on a cushion. I've had so many people asking me where I got them. Well admired.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Very pleasantly surprised

I was a bit skeptical to order as I had clicked the link through Instagram and everything was very cheap. So glad I did though! The parcel was delivered days before the expected delivery, all items came on a hanger in a dust sheet which was great. The material is very good and breathable, does not look cheap at all. The outfit is incredibly flattering as well as giving and just made me feel great when I put it on. Really pleasantly surprised with this website and will definitely order again!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Blazers

I now have the blazers in five different colours. They are well made, the price is exceptional and the delivery prompt. Any queries I may have had are answered quickly. I have also had two of their coord sets too x

5 April 2025
Unprompted review

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