iGPR Reviews 

151
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent advice. The service and software are widely regarded as easy to use and highly efficient, significantly reducing workload and saving time. People appreciate the quick response times and smooth user experience, with customer service frequently highlighted for exceptional support and effective issue resolution. However, some people mentioned experiencing longer waiting times when trying to connect with customer support by phone. Nevertheless, once connected, reviewers consistently found the support to be very helpful and effective in resolving their issues.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, consistently describing it as outstanding,... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and the significant... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the system's ease of use and... See more

Response time

Customers generally report positive experiences with response times, noting that issues are often resolved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using IGPR has helped massively with our workload and making sure paperwork is dealt with efficiently. The staff at IGPR are always happy to help with any IT issues or queries we come across. We are n... See more

Rated 5 out of 5 stars

Took a while to get through on phone, but as always great customer support, information and helpful with advice. Used iGPR for some years now, no problems, really does help with SARs etc in GP Surgery... See more

Rated 5 out of 5 stars

We have used iGPR for many years and the expresience has been great . We have also been using the managed service since it became available for TPP practices and that has helped with the workload man... See more

Rated 5 out of 5 stars

I always find iGPR very helpful when I phone with a query. Tom was very helpful at suggesting another way for me to send a SAR that I had already completed and sent 3 months ago but has now expired at... See more


Company details

  1. Software Company
  2. Computer Support and Service Company
  3. Medical Technology Manufacturer

Written by the company

We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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No recent history of asking for reviews

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4.8

All reviews

(151)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service

Thomas was a great help today in talking me through the finer details of using the platform, as well as remotely installing on Multiple Devices.

IGPR Managed service has been a great help in reducing administrative burden on the practice, whilst safely speeding up the process of producing reports.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service, nothing is ever a problem. Very happy with the technical support as well as the software itself

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the IGPR managed…

I have been using the IGPR managed service for a couple of years now, it's an invaluable tool for us at the practice as we receive on average 100 subject access requests a month. The managed service saves us considerable time and staffing costs and it's a really easy service to use.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful in assisting me with importing documents to iGPR. Good knowledge and kindness shown by Tom, thank you for your help.
I find the iGPR system easy to use although they offer to provide the service for completing reports on behalf of the surgery which I think is a great idea. However this comes at a small cost and as we are only a small surgery do not feel this would be beneficial to us, but would most definitely recommend to save practice time.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

iGPR Managed Service - Absolutely Recommended

iGPR managed service have made such a difference to the preparation of our reports. The service is fast and efficient. Redactions are accurate. The support recieved from the IGPR team has been fast, helpful and efficient. Would absolutly recommend the managed service to any GP Practice looking to make efficiencies in their PMA processes.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Requested a call back

My manager organised a call back with IGPR for a certain day and time asking for help with files/attachments not being recognised and needing importing. We were importing them one at a time which was so tedious. Tom showed me a way to import them all at once. Tom was helpful, polite and friendly.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Improved workload massively

IGPR has made a massive difference to workload management, makes completing insurance reports much quicker and more efficiently. Very easy to use product, staff are extremely helpful if ever need to contact them with problems. Would highly recommend

30 March 2026
Unprompted review
Rated 5 out of 5 stars

GREAT TIMES SAVING SERVICE

We have only just started using IGPR. I spoke with Lee a few times regarding the services offered and we decided on the Managed Service which frees up a lot of GP time.

Great service and great support if you have any queries. Really don't know why we didn't do this sooner.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A great system

Using iGPR has freed up so much time for our admin/managerial staff to carry out other more pressing tasks. The system is very user friendly and quick & easy to process requests.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

We called to install iGPR

We called to install iGPR, spoke to Tom who was very helpful and supportive throughout the call, he answered all our questions and showed us how to use the new version of iGPR. Overall we are very pleased and satisfied with the level service received. Thank you

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Great Product

The software is easy to use and all options are covered. The engineers are very helpful in solving any problems. The only drawback is the time waiting in the queue on the helpline. This is the only reason I have dropped a star. Otherwise Excellent.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Positive iGPR experience

iGPR provide a helpful and time-saving service within the GP setting towards completing SARs, medical reports and insurance reports. We also find that the support team are very useful in explaining ways we can best utilise the iGPR report types/settings.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

GP Practice review

We use iGPR to process medical reports and patient information requests. It is a very good platform to use which makes our work easier.
We did have a problem so raised the issue and got a call back from a helpful and polite person

16 March 2026
Unprompted review

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