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Lalu Reviews 3

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TrustScore 4 out of 5

4.0

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Company details

Written by the company

Lalu is an AI-enabled health data platform connecting healthcare, businesses, and consumers for the consented flow of curated health data. Having achieved NHS accreditation in 2019, Lalu has become a trusted platform for accessing consented and curated health data for both healthcare and businesses. Operating across 90% of Health and Integrated Care Boards (ICBs) in the UK, Lalu’s platform delivers around 100,000 medical reports annually, with its fully-managed service for GP surgeries supporting the health data needs of over 3.5 million patients.

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4.0

Great

TrustScore 4 out of 5

3 reviews

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Rated 5 out of 5 stars

Reliable, efficient and friendly service

Since using Lalu we've found it to be an amazing service! Reports are completed reliably within the timeframes given and uploading to the portal couldn't be easier. It has saved so much time for our GPs and admin staff at the practice.
The team are always really friendly and helpful, speedy at resolving queries and regularly checking in with us to check the service is going well. Special mention to Leah!

24 June 2026
Unprompted review
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Reply from Lalu

Thank you for your kind review and for taking the time to share your experience.

We're delighted to hear that Lalu has helped save valuable time for your GPs and administrative staff, and that you've found our service to be reliable, efficient and easy to use.

Thank you again for your recommendation and continued trust in Lalu. We look forward to continuing to support your practice!

Rated 5 out of 5 stars

A game changer for service excellence

Lalu has had such a positive impact on the level of service that we offer our claimants. Our claims end to end turnaround time have reduced dramatically since we started utilising the service, meaning our claims managers can focus their time on prioritising claims assessment and giving our customers financial peace of mind when they most need it. And the team at Lalu are amazing. Friendly and knowledgeable, speedy and efficient when it comes to answering any questions and cant do enough to help. Couldn't recommend them enough!

8 June 2026
Unprompted review
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Reply from Lalu

Thank you for taking the time to leave a review. We're very happy to hear that Lalu has had a positive impact on your claims process and helped reduce end-to-end turnaround times.

We really appreciate your kind comments about our team. Providing knowledgeable, responsive and reliable support is something we place great importance on, so it's great to hear that this has been reflected in your experience.

Thank you again for your recommendation and continued trust in Lalu. We look forward to continuing to support your team!

Rated 5 out of 5 stars

A Truly 5 Star Service

Lalu has consistently proven to be a highly professional and dependable organisation. Their ability to handle requests efficiently while maintaining accuracy and attention to detail truly makes them 5 star. The turnaround times are impressive, and the quality of the information provided is consistently high.

What stands out most is their customer-focused approach where communication is always clear, responsive, and proactive, making collaboration seamless.

Their team demonstrates strong expertise and a genuine commitment to delivering value, which greatly supports operational effectiveness. Special mention to Suzanne.

Thank you!

5 June 2026
Unprompted review
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Reply from Lalu

Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.

We're delighted to hear that you find Lalu to be professional and dependable. Providing exceptional service and building trust with every client is at the heart of everything we do, so it's incredibly rewarding to know that this stands out to your team.

Thank you again for your support.

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