IgluSki Reviews 2,441

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making the booking process smooth and enjoyable. Many people highlight the excellent customer service, appreciating the personalized assistance and efficient handling of their holiday arrangements. Consumers frequently commend the seamless booking experience and the overall quality of the holidays provided. However, some customers also noted occasional issues, such as a grumpy staff member when trying to discuss extra ski carriage, and confusion regarding ski and boot collection instructions. A few other people mentioned a lack of train travel options and delays in processing group bookings.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being... See more

Booking process

People report positive experiences with the booking process. Many customers highlight the efficiency and... See more

Holidays

Consumers find holidays to be positive, often praising the professional, knowledgeable, and friendly service... See more

Service

Users describe positive interactions with service, highlighting the first-class assistance from specialist... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, responsiveness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Great hotel (Chalet du Lys) in a super location less than 250 metres from the nearest lifts. The staff were very friendly, helpful and with a wealth of local knowledge. IGLU Ski were our preferred pa... See more

Rated 5 out of 5 stars

I contacted Iglu and Leo rang me back the same day, came up with some quotes and emailed the information for me to look at, he followed up with a call the day, I asked him to. Christian also was very... See more

Rated 5 out of 5 stars

I have been booking a family ski holiday with Iglu Ski for a number of years. Paul Easton at Iglu has been always helpful with his advice on the Club Med location and better price. We came back from o... See more

Rated 5 out of 5 stars

We have just booked a group ski holiday with Iglu ski for next year. There was a considerable amount of backwards and forwards to get something that suited the whole group and Christian was so patien... See more


Company details

  1. Ski Holidays

Written by the company

IgluSki.com is an award-winning ski agent, fully ABTA and ATOL protected, that specialises in providing the most up-to-date ski holidays and deals. From all-inclusive packages, catered ski chalets and self-catered apartments, the expert staff can help you find the best ski holidays to suit any group size and ability.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Efficient quick response

Leo was very quick to respond to my request for assistance. We needed a ski package with a very specific time for a flight which he found fit us. It was difficult to find on the website.

2 February 2026
Rated 5 out of 5 stars

Great experience

We booked with Iwan at Iglu and he has been fantastic in searching for holidays for us, even whe we have had to change numbers due to drop outs and dates last min he got us booked and sorted

We looked forward to stating in our catered chalet in Val Thorens ❤️

30 January 2026
Rated 5 out of 5 stars

Jack denn couldnt be more helpful

Jack denn couldnt be more helpful. We had an idea of where we wanted to go. But then changed our mind. Jack then looked at our previous comments and what we wanted. And changed the search and found what we wanted for a reasonable price. Great guy

27 January 2026
Rated 5 out of 5 stars

Booked with 1 weeks notice for a group…

Booked with 1 weeks notice for a group of 5 not expecting to find anywhere but been Joe was helpful and found just the holiday we wanted everything was completed very quickly and efficiently can't recommend enough.

26 January 2026
Rated 5 out of 5 stars

Great service when booking

I've just paid a deposit for a ski holiday next season. I had some quite specific requirements as we're travelling as a multi-generation group. Paul sent some great options, at a good price. He was very knowledgable about the resort (Les Arcs 1950) and has already made some suggestions for ski schools and restaurants to try when we're there. A great service so far!

26 January 2026
Rated 5 out of 5 stars

Amazing customer service, thank you Ben!

We booked our ski trip yesterday with through Iglu with Ben Eggleston. What a lovely helpful person. Couldn’t do enough for us and called me back today straight away today to answer a query. I wouldn’t hesitate to book with Ben and iglu again.

25 January 2026

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