I was trying to use this service and I can't cancel online even though they mention it should work, but it does not. The service barely loads / functions on the website with broken images and t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
U did an excellent job In notifying me monthly regarding 20/20 eye care network data breach (1/21/2021 notification). U stated each month for 1 free year that no compromising info against me was... See more
Please beware, you are billed yearly and the service is difficult to cancel with this company. I did not want to renew as I subscribe to identity monitoring under a different company. You are not prov... See more
I would rate the representative, Nicole ☆☆☆☆☆. She handled my issue professionally, efficiently, and promptly. However, the wait time on hold was long, all three times. My call was dropped twice.... See more
Company replied
Company details
Written by the company
IdentityForce is a leading provider of proactive identity, privacy, and credit protection. For over 40 years, we have consistently delivered top-rated personal security solutions.
Contact info
111 Speen Street, Suite 304, 01701, Framingham, United States
- 1-877-694-3367
- memberservices@identityforce.com
- www.identityforce.com
2.9
Average
902 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IdentityForce
Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Last Webinar was quite good
Last Webinar was quite good, gentleman was knowledgeable, but why only 15 mins?
19 January 2023
Reply from IdentityForce
Thanks for the kind words and for joining the webinar, Claude. We’ve heard from many people that they can often fit a 15-minute webinar into their busy schedules, whereas a 30- to 45-minute session requires more of a commitment. Hopefully we can whet your appetite in 15 minutes and connect you with additional resources if you’d like more information. Please let us know if we can offer more assistance.
I get an alert for any suspicious…
I get an alert for any suspicious activity on my accounts
19 October 2022
Reply from IdentityForce
Hi Tom, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Felt safe using
Felt safe using. Great alert system and notification given at appropriate time.
12 January 2023
Reply from IdentityForce
Hi Pamela, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Trusted Company
Excellent job monitoring activities, very helpful and accurate give a sense is security.
Thanks 😊
8 January 2023
Reply from IdentityForce
Hi Jo, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Response time
Communication and response time needs to be improved
As of 1/11/23 no one has reached out like your response said on 12/29
1 October 2022
Reply from IdentityForce
Hi Jonathan, thank you for alerting us to your experience. We escalated this to multiple teams as this is certainly not the experience we want our members to have. Please look out for a message from our Member Services team, who will address this concern. Again, thank you for your feedback.
I don’t actually know what you are…
I don’t actually know what you are doing to protect my information. I pay $10.99 month for what exactly.
26 December 2022
Reply from IdentityForce
Hi Tom, thank you for alerting us to your experience. We have escalated this to our Member Services team who have already reached out in regards to your question. Please look out for a message from one of our representatives, they will assist you in getting any issues you may have resolved. Again, thank you for your feedback.
Anything connected to PCMatic has to be…
Anything connected to PCMatic has to be good!
23 December 2022
Reply from IdentityForce
Hi Mark, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
I switched over from another identity…
I switched over from another identity protection service to Identity Force. The customer service, pricing and product with Identity Force is superior.
22 December 2022
Reply from IdentityForce
Hi Adam, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
I always have trouble getting to my…
I always have trouble getting to my site. If I call rather than give up trying to reach my site, your people are helpful, understanding, and easy to understand. Too often however I just give up and ignore your alerts. So far, the alerts have been sex offenders and I don't have any children that live here.
22 December 2022
Reply from IdentityForce
Hi Patricia, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future!
Reply from IdentityForce
Hi Venables, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We value each and every member and their feedback! Please let us know if we can help you in the future.
I canceled this membership
I canceled this membership, well at least I thought I did but they are still taking money monthly
1 December 2022
Reply from IdentityForce
Hi Ryan thank you for alerting us to your experience. Our team would like to speak to you directly so we can learn more about how we can help resolve this issue. We escalated this to multiple teams as this is certainly not the experience we want our members to have. Please look out for a message from our Member Services team, who will assist you in fulfilling your cancellation. Again, thank you for your feedback.
Reply from IdentityForce
Hi Pamela, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
My card was hacked and it is listed and…
My card was hacked and it is listed and I heard nothing and so a appeal was made and the credit agencies were notified. I enlisted in this service so this would not happen.
29 November 2022
Reply from IdentityForce
Hi Barbara, thank you for alerting us to your experience. We escalated this to multiple teams as this is certainly not the experience we want our members to have. Please look out for a message from our Member Services team, who will assist you in getting this issue resolved. Again, thank you for your feedback.
So far so good
So far so good. I like the app and the fact that I can check it anytime. I purchased IdentityForce after I was notified by credit card companies that an inquiry was made, and I had attempted Identity Theft.
1 September 2022
Reply from IdentityForce
Hi Eileen, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Peace of Mind
Peace of mind in the world of increasing data breaches... easy to sign up... easy to use website... useful webinar content... free VPN on mobile devices... $1mm insurance fund... monitoring alerts
24 October 2022
Reply from IdentityForce
Hi Frank, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Love the way you keep me updated on how…
Love the way you keep me updated on how I’m doing
11 October 2022
Reply from IdentityForce
Hi Glendora, Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
very poor service
I sent a message on Fri, Sep 23 at 11:56 AM & I didn't get a response. That is why I rate it horrible.
23 August 2022
Reply from IdentityForce
Hi Jim, We appreciate you alerting us to your experience and understand you've been in touch with our member support team. We escalated this to multiple teams as this is certainly not the experience we want our members to have. Sincerely hope that this issue has been resolved for you and if you need any assistance with your IdentityForce services, please do not hesitate to reach out.
Excellent, highly recommended
IdentityForce is a trustworthy, responsible, reliable partner when it comes to staying safe and secure.
27 September 2022
Piece of mind
It’s the piece of mind that someone is looking out for me and my family. My husband recently died and it is even more important than ever to know that those scammers are being watched.
4 October 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.