I was trying to use this service and I can't cancel online even though they mention it should work, but it does not. The service barely loads / functions on the website with broken images and t... See more
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U did an excellent job In notifying me monthly regarding 20/20 eye care network data breach (1/21/2021 notification). U stated each month for 1 free year that no compromising info against me was... See more
Please beware, you are billed yearly and the service is difficult to cancel with this company. I did not want to renew as I subscribe to identity monitoring under a different company. You are not prov... See more
I would rate the representative, Nicole ☆☆☆☆☆. She handled my issue professionally, efficiently, and promptly. However, the wait time on hold was long, all three times. My call was dropped twice.... See more
Company replied
Company details
Written by the company
IdentityForce is a leading provider of proactive identity, privacy, and credit protection. For over 40 years, we have consistently delivered top-rated personal security solutions.
Contact info
111 Speen Street, Suite 304, 01701, Framingham, United States
- 1-877-694-3367
- memberservices@identityforce.com
- www.identityforce.com
2.9
Average
902 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IdentityForce
Hi, Larry. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future!
Reply from IdentityForce
Hi, Steve. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future!
What a relief!
Really felt a sense of security!
What a relief!
Knowledgeable
Professional
Respectful
6 April 2023
Reply from IdentityForce
Hi, Diane. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
A check got whitewashed
A check got whitewashed, drained some of our account without our knowledge or your knowledge. No protection and no notice from you. We've cancelled our service with you...
1 October 2022
Unprompted review
Confidence with IdentityForce
We have serious confidence that IdentityForce is doing their job well based on our experience of the services they provide us. We've used other providers and have always been disappointed.
4 April 2023
Unprompted review
Reply from IdentityForce
Thanks so much for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Satisfied overall.
Satisfied overall.
Recent changes that are not being addressed is concerning.
Daily alerts are no longer listed in chronological order on the webpage.
Also, the regular alerts are being sent 3-4 days AFTER the event.
4 April 2023
Unprompted review
Reply from IdentityForce
Hi, Darko. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Identity Force NOT worth the money
I found out my phone number was on the dark net through another protection service. We were getting calls and texts regarding this breech. When I called IF I was told they did not catch this and could not tell me why. Will not renew this service, going with a reliable co.
7 March 2023
Unprompted review
Reply from IdentityForce
Hi, Bill. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
So far with Identity Force I have…
So far with Identity Force I have experienced computer security and peace of mind.
28 March 2023
Reply from IdentityForce
Hi, Robb. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Reply from IdentityForce
Thanks so much for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
The staff are always extremely helpful…
The staff are always extremely helpful and friendly
15 March 2023
Unprompted review
Reply from IdentityForce
Hi, Valerie. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Members for several years
We have been members for several years. If we had a concern or needed some help, we would call and always received assistance from someone who would explain everything we needed to solve our dilemma. We always find them helpful and easy to understand. Had another company before BUT am much happier with Identify Force.
8 March 2023
Unprompted review
Reply from IdentityForce
Thanks so much for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
I like that I receive a monthly report…
I like that I receive a monthly report on monitoring.
I also hope I would get a immediate notice if I did have a breach.
28 February 2023
Reply from IdentityForce
Hi, Patricia. Thanks so much for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
I have been with Identify Force for a…
I have been with Identify Force for a few years. I'm happy with the service they provide.It takes the worry out of wondering if someone is trying to breach your security. It was a wise decision on my part to consider their service,I'm glad I did.
18 February 2023
Unprompted review
Reply from IdentityForce
Hi, Patricia. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
I love that someone knowledgeable…
I love that someone knowledgeable answers to phone whenever I call, and that they answer in a timely fashion.
9 February 2023
Unprompted review
Reply from IdentityForce
Hi, Dana. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
It’s reassuring to know that…Reassurance
It’s reassuring to know that IdentityForce will contact me if they detect anything suspicious with my credit or personal information.
8 February 2023
Unprompted review
Reply from IdentityForce
Hi, Robert. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
I really appreciate Identity Force
I really appreciate Identity Force and what they do. I feel more secure being a customer.
2 February 2023
Reply from IdentityForce
Hi, Candace. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
i don't have to worry!
7 February 2023
Reply from IdentityForce
Hi, Jerry. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
Great support
27 January 2023
Reply from IdentityForce
Hi, James. Thank you for your review and letting us know how you are doing with your IdentityForce membership. We really value each and every member! Please let us know if we can help you in the future.
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