Really happy with the Stomp Luxe travel system. Bought in December and baby girl arrived in April. It took a while to get used to the different mechanisms but once you have the hang of it, it’s easy -... See more
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Atlantic House, Atlantic Close, Swansea Enterprise Park, SA7 9FJ, Swansea, United Kingdom
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It’s a shame. The product itself is great but getting it was a massive pain. I ordered a buggy and was sent a highchair. When I contacted, expecting lots of apologies and for it to be clear what I’d been sent, by mistake, from the records, I was asked to provide proof and told there was no record of what had actually been sent to me. I refused delivery because I didn’t want to be left with a big item that needed sending back. I had an unnecessary and overly complicated conversation with customer care (on WhatsApp when I’d have rather been able to call) asking me for photos of an item I didn’t have. When I suggested I get a free carrier bag as an apology for the mess up, I was told I couldn’t have one but was offered an upgrade to include extra items I didn’t want. When I said this I was reluctantly told I could have the bag. The new invoice sent to me did not include the bag and when I had to arrange to work from home to be in to receive the correct item 2 days later (I had been off work for the original delivery), I didn’t get a bag. There has been no contact to say it is on its way. I would have bought other items but the experience has put me off completely.
Update regarding your response. No there was no carry bag in the box. There was a rain cover (which it was meant to come with) and a parasol.

Reply from Ickle Bubba
I absolutely love the stomp stride stroller! However I find that the foot warmer looks like it doesn’t fit (too big)

Reply from Ickle Bubba
I absolutely love my ickle bubba pram unfortunately I experienced a fault with the buckle. Their customer service was amazing they got back to me straight away and sorted the issue no fuss! Thank you

Reply from Ickle Bubba
It was delivered on the day however I was told delivery was between 8am to 1 pm but on the courier’s site it said before 6pm . It came around 2 pm which was ok.

Reply from Ickle Bubba
Had a missing item with a pram I ordered got in touch with them and within the same day the missing item was sorted and due to be delivered. Shame it was missing in the first place but the sorted it all smoothly for me

Reply from Ickle Bubba
I order the comet ickle bubba. Unfortunately due to no fault of ickle bubba when it came, it was broken. I emailed the team and the response was quick and very very helpful. All sorted within two days. There customers service, has been amazing.

Reply from Ickle Bubba
We are so pleased with our pram ! It’s totally amazing and easy to put together . It’s really smart and lightweight .

Reply from Ickle Bubba
Overall happy with the my Stomp travel system but have noticed some manufacturing issues. Like inconsistencies and things not quite fitting right (see images) this is a shame. I am wondering whether it is a problem with the cover attachment being wrong instead of the pram itself but it noticeably fits on one side perfectly and is really hard to fo the popper on the other side.

Reply from Ickle Bubba

Reply from Ickle Bubba
The handle snapped on my Aries stroller. One email sent and the problem is being sorted. Highly recommend product buggy so handy lightweight etc.
highly recommended customer support Francesca was quick and polite. Thanks again

Reply from Ickle Bubba
Excellent customer service from Francesca. She was polite, informative, very helpful and quick with replies. Definitely a 5 star service.

Reply from Ickle Bubba
Amazing service delivery was super fast and the STOMP LUXE 12 PIECE TRAVEL SYSTEM WITH I-SIZE NIMBUS 180° SPIN CAR SEAT is absolutely perfect 👌

Reply from Ickle Bubba
Couldn't have asked for a better or more efficient experience. My issue was handled politely and promptly and resolved within minutes. Amazing customer service. Thank you.

Reply from Ickle Bubba
Fantastic customer service. We’re very supportive of our circumstances and happy to help us with a future purchase of a travel system. Couldn’t recommend enough!

Reply from Ickle Bubba
Delivered in 2 days, which was great! The high chair is really simple, it seems comfy, its easy to clean and folds down really well. My daughter is happy to sit in it unlike others and it keeps her well restrained as she was trying to climb out of a previous highchair we had. Super happy with it!

Reply from Ickle Bubba
Tyler was brilliant help. He clarified everything for me and ensured my delivery would arrive on time at the new address. I accidentally put the wrong delivery address. Thank you tyler

Reply from Ickle Bubba
Stroller had a dent in it when it arrived. Breaks not reliable. Got for holiday needed taking old pram

Reply from Ickle Bubba
We bought UNIVERSAL PRAM/STROLLER FOOTMUFF at great price to go with our Venus jogger pro just to provide a little more protection in the colder temp in Scotland than the one supplied more suited to summer time here. Order and purchase was easy and communication and delivery first rate

Reply from Ickle Bubba
We bought the ickle bubba stomp v4 that states it’s suitable for up to 4yr old and our child has already outgrown its largest configuration before she’s reached the age of 2

Reply from Ickle Bubba
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