I am satisfied with the work done and tradesman was a nice guy. Had a few communication problems with Hyde in terms of getting the work done but it happened in the end, it took to long to get sorted a... See more
Company replied
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The engineer attended on time and get the job done they were very pleasant and guided us how to use the new unit they fixed in and overall I was very please for the job they done.
Company replied
Hyde were excellent from start to finish. Shenka Wildey was our sales representative and was wonderful, helping each step she was involved with, from the property viewings to completion of forms and... See more
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I recently had a leak coming from the pipe underneath my bath. Each workman that came was extremely professional and respectful. The plumber ,a lovely man called Malik , fitted a new pipe and said I a... See more
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Company details
About The Hyde Group
Written by the company
We’re Hyde - we're here for our customers, and we're here for good. The Hyde Group was established in 1967 to provide homes for those left behind by the market and since 1988, we have proudly been building quality homes.
Our mission is to provide homes and communities that people are proud of. We manage homes and services to over 95,000 customers and offer financial help and guidance, and support, for our customers and communities.
The quickest way to manage your home is through MyAccount, sign up on our website.
MyAccount
Written by the company
- Sign up today
- MyAccount is the quickest way to contact us.
Contact info
30 Park Street, SE1, London, United Kingdom
- www.hyde-housing.co.uk
4.0
Great
2K reviews
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Reply from The Hyde Group
Hi Angela, that's great! Thank you for your 5* review. Many thanks, Leah
Bad service
Bad service
Long waiting time
No priority services for the elderly or long term illness
Quick yo ask for rent money but not repairs have to wait
Not enough workers
Workers come with no clear instructions
When calling and tell your problems wrong information given to the work men
Drivers take time to get material
My experience has been really bad.
Ignore emails have to get customer services involved
13 March 2025
Reply from The Hyde Group
Hi Sophia, I'm sorry to read your review and hear about the poor service you've experienced. Please do contact our customer service team on 0800 3 282 282 so that they can update your records with any vulnerabilities. Kind regards, Louise
The experience was good because we were…communicating
The experience was good because we were informed every step of work he was going to do.
9 February 2026
Reply from The Hyde Group
Hi Laila - thank you for your review. Many thanks, Leah.
Really disappointed in Hyde
Really disappointed in Hyde, bend over backwards to help you until you move in, to which you are ignored and neglected. Poor communication and lack of care.
4 February 2026
Unprompted review
Reply from The Hyde Group
Hi Adam, I'm so sorry to hear this. Please contact our customer service team on 0800 3 282 282 or via MyAccount if there is anything we can do to help. Many thanks, Leah.
Reply from The Hyde Group
Hi Margaret, great to hear that! Thank you for your review. Many thanks, Leah.
Reply from The Hyde Group
Hi Lorraine, that's great! Thank you for your 5* review. Many thanks, Leah.
As always..... done most efficiently
As always, the work was done most efficiently. Very grateful, thank you.
4 February 2026
Reply from The Hyde Group
Hi Teresa, thank you so much for taking the time to leave your review. Many thanks, Leah.
The hyde workmen Dave plasterer (tall…
The hyde workmen Dave plasterer (tall lovely man) and Tony Electrician older chap did a very great job at the property. Without them both doing a great job, the work wouldn't have been completed. Grant short chap Electrician has an attitude problem. He was so rude, I requested to have another Electrician come to the property to get the work finished. Tony showed up and he was great
2 February 2026
Reply from The Hyde Group
Hi Temi, thank you for taking the time to leave your 5* review. We're so happy to hear that our workmen provided such great service. Many thanks, Leah
Good job
The young man completed the job to a good standard and cleaned up. He was very courteous and polite.
28 January 2026
Reply from The Hyde Group
Hi Louise, thank you for your 5* review. We're so happy to hear that you are pleased with our service. Many thanks, Leah
Reply from The Hyde Group
Hi Ibuken - thank you for your review. Many thanks, Leah.
Nice worker,respected my lovely…
Nice worker,respected my lovely home,was very polite,done a great job and was very clean
30 January 2026
Reply from The Hyde Group
Hi, that's great to hear. Thank you for taking the time to leave your review. Many thanks, Leah.
Reply from The Hyde Group
Hi Neville, that's what we like to hear! Thank you so much for your review. Many thanks, Leah.
Hyde Housing Waddon
Terrible housing company . Building is not built properly, everything is falling apart . Absolutely terrible . Not too long ago I was trapped in my room due to the door handle not working . Me and my family need too move house ASAP
30 January 2026
Unprompted review
Reply from The Hyde Group
Hi there, I'm sorry to hear this. Please contact our customer service team on 0800 3 282 282 with your full details so that they can look into this for you. Thanks, Louise
Your electrician came when expected on…
Your electrician came when expected on time able to do the repair. Did a good job .
21 January 2026
Reply from The Hyde Group
Hi Sadie, that's what we love to hear! Thank you for your review. Kind regards, Louise
New Bathroom make Over
Not Finished.
Only the Toliet set Done..
More work to be done.
A whole remakes in Bathroom and shower.
Leak and change of old pipes and water not clear at all.
The Bathroom needs a whole make over from Hyde, and Out reach contractors.
Mould & repair need to be done in sealing of Bathroom and shower all together.
Need work of Svouir And change floor in Bathroom.
Water leaks out from below of bath to the Toilat floor, since it is just ob the first floor flat.
Water is not clear and lots of dirt from the ground of the Bathroom.
Needs a make over and waste alot of water and cost alot in my Bills..
Please consider my case, many years of work build up.
Thanks
Kindely
Aram Nasim
1 January 2026
Reply from The Hyde Group
Hi Aram, I'm sorry to hear that the work to your bathroom has not been completed. Please contact our customer service team on 0800 3 282 282 who will be able to update you on any follow on works. Kind regards, Louise
The young man explained everything he…
The young man explained everything he was doing,I was able to understand.A very nice and courteous young man.
20 January 2026
Reply from The Hyde Group
Hi Kathleen, that's wonderful to hear. Thank you for taking the time to leave your 5* review. Kind regards, Louise
Looked at the job went to van and fixed…
Looked at the job went to van and fixed problem
28 January 2026
Reply from The Hyde Group
Hi Kim, that's great to hear. Thank you so much for your review.
Kind regards, Louise
Unfinished work.
The bathroom exhaust vent is routed only to the attic. The workers who installed the ventilation promised to finish the job soon and route the ventilation pipe through the attic to the outside. However, this hasn't happened yet.In fact, the ventilation in the bathroom is not working properly.
15 January 2026
Reply from The Hyde Group
Hi Mykola, I'm sorry to hear that the job was not completed. If you haven't already, please contact our customer service team on 0800 3 282 282 to check if a follow on appointment is being raised. You can also do this online on MyAcccount.
Kind regards, Louise
Worst housing association!
One of the worst experiences of my life. Became a Hyde Tenant through a mutual exchange.
The property itself is in a converted house (mix of private and housing association) in Blackheath, London. The flat actually and literally vibrates! something I could not have spotted when visiting the property as the vibrations come intermittently.
The vibrations can be felt and heard in every room of the flat.
Hyde's response has been ridiculously slow, the surveyor came didn't have a clue what was going on and now they have said they won't know what to do until they figure it out. They have arranged another surveyor, given no timeline for investigation or resolution, they are not even susceptible to talking about rehousing (even though my flat vibrates all times of the day and I would pay more to get out!) This has been happening since June 2025.
In addition, they are slow to do repairs and fix actual important things like a toilet or shower! I do not trust this housing association. If you are considering a converted house in London, DON'T! they do not maintain them!
22 January 2026
Unprompted review
Reply from The Hyde Group
Hi Almitra, I'm sorry to read your review and hear what you've been going through.
Please do continue to liaise with our surveyors as they are best placed to help with the vibration issues.
For any outstanding repairs, please contact us on 0800 3 282 282 or through MyAccount.
Kind regards
Louise
They arrived at the time I was…
They arrived at the time I was told.texted saying on way.
Told him problem I was having and went straight to investigate and then explained to me the problem and fixed it to very high standard
20 January 2026
Reply from The Hyde Group
Hi Sonya, that's music to our ears! Thank you for your 5* review. Kind regards, Louise
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