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Hutch Houseplants Reviews 

353
•
TrustScore 5 out of 5

4.8

Plant Nursery
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Rated 5 out of 5 stars

Jenna was incredibly helpful and patient ! The plants were delivered with a great deal of care and in excellent condition! What a great service !

Rated 5 out of 5 stars

Wonderful plants, healthy and great selection. This shop is always my highlight when visiting Exeter. I just received my order of anthurium warocqueanum through the post and I am thrilled! I bought th... See more

Rated 5 out of 5 stars

I live in Australia so sending a gift, while supporting a local business can often have its challenges but Hutch Houseplants made it so easy. I messaged them directly for some assistance with a pot wh... See more

Company details

  1. Plant Nursery

Written by the company

Hutch is an independent shop based in Exeter, and selling online and shipping around the UK, specialising in rare and exotic houseplants, bespoke terrariums, books, accessories and plant related gifts

Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

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4.8

All reviews

(353)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Helpful

Helpful, friendly staff. Good product at a good price. Shop is a pleasant environment.

10 December 2021
Rated 5 out of 5 stars

Healthy plant

Lovely, healthy plant purchased online and picked up in store. Very pleased with my purchase.

3 December 2021
Rated 5 out of 5 stars

The service and expertise from Hutch…

The service and expertise from Hutch Houseplants was excellent throughout. They were hugely flexible with my limited delivery window and kept me fully informed throughout. The plants look lovely and super-healthy. Thank-you!

16 November 2021
Rated 5 out of 5 stars

I honestly love this place

Honestly, I love this shop, great people to buy from, great plants and it’s sick to go in… there’s plants all around and they always helps when you struggle with your own plants because they describe how to best look after them

5 November 2021
Rated 5 out of 5 stars

Treat yourself at Hutch House Plants

I love Hutch House Plants, The shop is full of unusual plants of all sizes. The staff are really knowledgeable and friendly. It’s a great place to treat yourself or find a perfect gift for a family member or friend.

5 November 2021
Rated 5 out of 5 stars

Really wonderful service.

Really wonderful service.

I found Hutch in Exeter and because I was on foot I couldn’t grab what I wanted. Ordered from the excellent website and the plant arrived in really good condition.

23 October 2021
Rated 2 out of 5 stars

My plants looked slightly wilted and…

My plants looked slightly wilted and not very akin to the pictures on the website. The packaging was a bit poor, leaving the plants moving around in the bag. The service when I picked up the plants were okay but overall I don't enjoy the experience and will probably seek other options when buying plants in the future.

21 October 2021
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Reply from Hutch Houseplants

Hi Jack,

We're really sorry to hear that you're not happy with your recent experience with us. We'll drop you an email seperately to try and get a bit more info and see if there is anything we can do to help.

When using our click and collect service, whilst we always ensure we pick out healthy and happy specimens to take home with you, we do offer the chance for you to inspect your plants before leaving the shop and are always happy to swap them out if you see anything you would prefer at the time. We'll get some more info from you on the wilting that you say the plants were doing, but we work hard to ensure that all of our plants leave the shop in a great condition.

On the packaging, we provide sturdy paper bags for all purchases in store (with a small donation to charity) as they are the most secure way of you transporting your new plants home with you. Unfortunately, it's not possible to completely remove the element of some movement as you carry them home in the bag.

We want all of our customers to leave the shop feeling like they've had a fantastic experience, so we can only apologise that you didn't feel that this was the case on this occasion. We'll be in touch to see what more we can do to help.

Thanks for your review and your recent order with us.

Hutch Houseplants

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