Hutch Houseplants Reviews 

353
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jenna was incredibly helpful and patient ! The plants were delivered with a great deal of care and in excellent condition! What a great service !

Rated 5 out of 5 stars

Wonderful plants, healthy and great selection. This shop is always my highlight when visiting Exeter. I just received my order of anthurium warocqueanum through the post and I am thrilled! I bought th... See more

Rated 5 out of 5 stars

I live in Australia so sending a gift, while supporting a local business can often have its challenges but Hutch Houseplants made it so easy. I messaged them directly for some assistance with a pot wh... See more

Company details

  1. Plant Nursery

Written by the company

Hutch is an independent shop based in Exeter, and selling online and shipping around the UK, specialising in rare and exotic houseplants, bespoke terrariums, books, accessories and plant related gifts


Contact info

4.8

Excellent

TrustScore 5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(353)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

Jenna was incredibly helpful and patient ! The plants were delivered with a great deal of care and in excellent condition!
What a great service !

24 June 2026
Rated 1 out of 5 stars

I am very disappointed with aftercare services

I am very disappointed with my experience purchasing a Strelitzia Nicolai from Hutch Houseplants.

Before buying, I explained that I have young children and wanted an easy-care plant. We had recently visited the Eden Project and loved the tropical feel, so were excited to recreate something similar at home. One of the reasons I felt comfortable buying such a large plant was my understanding that support would be available when it eventually needed repotting.

When the time came, I was disappointed to be told that no such support had been offered. Had I known I would be expected to manage repotting a plant of this size myself, I would not have made the purchase.

While the plant itself is beautiful, the after-sales support fell well below my expectations. I would advise customers to get any important promises or aftercare commitments confirmed in writing at the time of purchase.
*adding this after reading Rob’s reply- Rob, I have never met you, so you can’t comment on my experience. The information my husband and I were given by Jenna before purchasing the plant — including that it would be repotted when needed — was a significant factor in my decision to buy it.

11 June 2026
Unprompted review
Hutch Houseplants logo

Reply from Hutch Houseplants

Magdalena,

We want all of our customers to have a fantastic experience with us, and therefore a review like yours is very disappointing; however, it is not unexpected in this case, as you are well aware. You in fact emailed us a slightly different draft of this review yesterday, threatening its publication if your demands were not met within 24 hours.

Having spent 9 years running this business, I can safely say that I have never had an experience quite like engaging with you. I feel it is necessary to outline the facts of the situation, for anyone reading this review and who may be considering making a purchase with us in the future.

In August 2025 you purchased a beautiful Strelitzia nicolai from us; at the time, as we do with all purchases, we offered future support and assistance should you require it.

You contacted us in June 2026, some 10 months later, with photos of a stunning Strelitzia that is growing incredibly well, but had developed a very minor lean to it. Over the following week, we have engaged in a chain of 11 emails, 3 phone calls and a lengthy visit you made to the shop. Through these interactions we have worked hard to help you with your concerns. We have provided detailed advice on how to adjust the lean (through rotation of the plant) and provided detailed advice on how to repot the plant; in fact you sent us a photo of the pots and houseplant compost you have at home to undertake such a task and I provided my thoughts on the best pot to use. We have tried to be patient, kind and courteous throughout.

In your interactions both on the phone and in store, you have been combative and upsetting to our staff. You have been unwilling to listen to our advice, have stated that you simply don’t ‘have time’ to repot the plant yourself and instead have outlined your own set of requirements:

1. I visit your house to personally repot the plant
2. I staff the shop outside of opening hours to take receipt of the plant early in the morning, repot and then return the plant to you
3. I pay you to find a ‘professional repotting service’ to repot the plant for you, at our expense
4. I issue you with a full refund or accept the return of a perfectly happy and healthy plant that you purchased 10 months ago

All of the above are entirely unrealistic and were not offered at the time of purchase. I think you sum it up perfectly; we want all of our customers to feel confident in managing all future maintenance and repotting themselves, something that we are here to support them with. I am sorry that you didn’t realise that in purchasing a live plant, you would be responsible for the care of the plant moving forward.

We want Hutch Houseplants to be a welcoming and calm environment, both for customers and our staff and I therefore kindly ask that you refrain from any further contact, but wish you well with your Strelitzia.

PS. Thank you for taking the time to post this review across multiple platforms.

Rob

Rated 5 out of 5 stars

They know plants!

It was a great first experience in the shop, lovely layout and incredibly helpful in choosing the right plant for the location I had in mind. I also appreciate the ability to order online in advance! Keep up the good work.

19 March 2026
Rated 5 out of 5 stars

The shop is brilliant

Again the shop is brilliant. Such an amazing collection of great priced house plants.
Amazing knowledgeable friendly lady had all the info I need to chose the right plants for my vivarium.
So thankful.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer!

Speedy delivery, item well packaged, and I also want to compliment your beautiful website! Will definitely purchase from you again. Thank you!

27 October 2025
Rated 5 out of 5 stars

5 star service and 5 star experience

5 star service and 5 star experience. I have shopped here over the last year and every time it has been a joy. As someone new to plants with pets they have always answered my questions with patience and provided amazing advice.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Was given a gift certificate for Hutch. The whole experience was wonderful:
- Easy-to-use voucher
- Wonderful selection
- Clear care guidance
- Quick delivery
- Wonderful after-service

Highly recommended!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

This is the first time I have placed an…

This is the first time I have placed an order with .
Hutch House Plants. As far as I am concerned they are brilliant. My order was processed and very well packed and delivered in perfect condition. I will be looking at their website first when I next wish to buy another houseplant.

12 September 2025
Rated 5 out of 5 stars

Absolutely my new favourite store

Absolutely my new favourite store, the inside is gorgeous and like stepping into a dream! so clean and lovely, all of the plants look so healthy! making orders online is also so easy especially with ordering to click and collect, my order was ready the next day and the lady working recognised me from my previous trip and was so helpful both times, providing excellent customer service!
everything i've bought from hutch has been perfect, the plants, pots and coir pole ect! thank you so much for keeping your store so beautiful and dreamy to be in!

3 September 2025
Rated 5 out of 5 stars

Home delivery, nice plants

I bought plants from their shop in person before, always good, healthy looking with many options to choose from. This time I ordered two plants for home delivery, very happy with everything. I would recommend.

30 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look