Hunkemöller Reviews 

Anjali was extremely helpful and she helped me purchase the best fits according to my body type ,
Thank you Hunkemoller Noida.

Hunkemoller.UK simply chose to ignore me when I contacted them about a LOST EVRI parcel containing my order.
HUnkemoller, I wrote to you twice, the first time 10 December. I asked for a refund or a resend the second time. NOTHING came back from you. Have you even corresponded with EVRI?
STOP using EVRI. I am writing this review with a 1-star because you are as bad as EVRI. This is unprofessional and discourteous.

UPDATE 22.12.2023 No sign of the parcel or communication. This is the direction British firms are now taking, is it? 10 stars for ignorance.

Do yourself a favour and get your undies somewhere else!

The sad fact is, that I seem not to be the first one, to have to experience their smooth running operations, I am afraid to admit.

Funny how I have only just gone back to shop with them, as I had a good experience last year.. simply not sure what made them to them to slide so bad on the customer relations 😔

So I have once again ordered over Black Friday weekend, never received my order, contacted DHL to recheck on the status on the delivery, contacted Customer Service 3 times now via multiple social media and have been absolutely ignored.

Nobody responded to me, items I paid (some good dosh) for are gone, money taken.. no reaction from Hunkemoller whatsoever.

I am not a spiteful person, but have also never experienced such an appalling service, hence I feel I owe it to the other shoppers to warn them from this store.

Order never arrived

It says deliveries are within 2-3 days. I waited for my order for two weeks. Contacted support 3 times, was only told to wait a little longer (Until Friday, then until 14 days of no delivery). On the 14th day, I received an unprompted refund (minus the refund charge), even though I would've wanted to get what I ordered.

Do not bother, chances are you will not get what you order, or will have to fight over the refunds based on other peoples experiences.

Absolute joke!
The online store is a scam.
They take your order and your money but nothing arrives.
You contact them and they process a refund after blaming the courier.
How many thousands of customers have paid this company who just sit on your money 💰 making interest in their bank account.
Scam!!!

Still waiting for my delivery!!! Ordered on 24th November and been trying to contact the Customer Helpline and it doesn’t work!

Really disappointed as money been taken and on their website it states delivery 1-2 working days. I then receive this to rate my purchase that I have yet to receive!

My order was 102 001 699 37 - Cutie Body - so can someone please contact me ref my order.

24th December and still nothing not even an email saying why the delay awful service

Followed the comment and still nothing now the 1feb so the company has effectively stolen my money. Absolutely criminal.

I will be passing the issue to the trading standards, not even an acknowledgement on the website or the email address given below other than an automated response. I want my money back you took over 2 months ago.

This is the worst online store in the last five years where I bought. There is no feedback. The form with customers does not work. The live chat does not work. They answered once in the messenger and that's it. I bought the product for 100 euros - there is no parcel and no money for 14 days. It looks like as a fraud. I do not recommend this online store to anyone.

Still not received my refund for returned items after three weeks ! No response to my emails disgraceful service do not buy from this company !!

Jeanette and Hetty from the Hoogezand shop were so friendly and enthusiastic sales people. Very nice shop and shopping experience.

very bad after-sales service: the bra literally opened after three washes and they told me that since it looked like I had washed it in the washing machine the warranty does not cover

I will never put an online order again! I never received my refund via PayPal, they still owe my EUR 57.98. Bad client service!

Good product, unfortunately arrived a little late

After ordering then reading these reviews I was really skeptical about what I had ordered. It came from Europe so took a little while to arrive but I was in no rush arrived in lovely packaging and the items are amazing really pleased with the purchase as is my partner 😉

If I could leave 0 stars then I would. I placed an order at the end of July and am yet to receive it. I have contacted customer services and although they initially replied I am still waiting for my order to arrive. I have tried to find out further information but the company are not responding to my emails.

Thank you Hunkemoller for your reply. As mentioned above, I have contacted customer services several times. Responses have been minimal. I have now been waiting longer than the expected time to receive a refund.

I do recommend this store, I've had issues with my items coming broken or wrongly attached, alwaya gotten either my money back or a new item. Im homestly confused how there are so many bad reviews. The store in Umeå has amazing customer service and even if ive messaged the online customer service ive gotten a response decently quickly. I've always however bought with Klarna, and that has given me extra protection as a buyer. Genuinely do really recomend them, the discounts dont always work, ans you can only apply one at a time but they often have sales so you can get things decently cheep.

Terrible customer service and scam! Their in-store staff gave wrong information and later did not accept the return for what they promised

Terrible client service! I ordered a package on the 5th of July and I still don't have what I've paid for in my hands... Went to the store for click and collect, they couldn't find my package nor did they know how to solve the problem, sent emails, phoned, asked the chat bot and all that I received was that I need to wait for them to find the package... It is 16 days now since I ordered and there is no sense of urgency from their side to help me - if only could cancel the order and get my money back at this point!

SCAM! They promote having large sizes, but they do not sell them in the physical stores. Online, the choice of large sizes is extremely limited. For example, all shapeware is advertised in sizes up to 3XL but most are only sold in size S and the other sizes are "sold out". I have a gift card from Hunkemoller which now I cannot use because I do not wear size S. Customer service is SO BAD. When I asked them for help/advise/to return my money their answer was simply "we cannot" and they ended the chat with no further explanations.

DO NOT BUY FROM THIS COMPANY.
I bought about $900+ worth of stuff from them at the start of April because they seemed so cute. I returned about $600 worth, not because of quality, but because of size. I returned the items on May 1. When I didn't receive a refund back in June - I followed up with them to ask what was going on. We've had a back and forth conversation since June for a return made MAY FIRST. I kept track of EVERYTHING too. So I have every email, receipt, tracking status, etc. I followed the instructions for the return and when I looked at the tracking status, they sent it back to my hometown BUT IT WAS NEVER DELIVERED BACK TO MY PLACE. I have not heard from them since June 27. Its been 3 months since I've made this purchase. NEVER buy from them. I'm happy I kept track of all my documents because I filed a claim with my cc since thats more productive. If you are trying to get a refund, make sure you keep all documents, communications, tracking details, etc. so you can file with your financial institution instead of this awful business.

We need to report this business to the BBB and FTC here in the US because what they are doing is either poor business practices or a straight up scam.