Hunkemöller Reviews 

Hunkemoller bras are completely useless. The straps go loose and the bras lose their fit very quickly.
Second, I find their advertisements and commercials unnecessarily flaunting female bodies, even on a television channel such as History. Why do they need to do so, unless their quality is so much in need of cover?

They were out of stock of the item i ordered so they tried to con me by sending the wrong item. avoid

I ordered two items via their US website on Aug 14 2024, and was charged for those items. The order continues to be listed as "processing" and I cannot access any customer service except bots that give rote replies saying they will send my concerns to a team to look into it. Like other reviews on here, this feels like a scam. I have several open tickets but have heard nothing back.

Very frustrating return process. I have ordered few items in my usual size, but they ended up being way too big, so I am trying to return them. The return portal does not recognise me, I have even changed my password, and it still did not help. Have reached out to customer service and after many days of waiting, received a very unhelpful response that the portal is working fine and I should try again. I keep trying on different devices even, but no luck. I do not want spend days on the portal that does not work and stress out that I am unable to return items I cannot use. Have emailed customer service again and waiting. I like the brand and the quality of their products, but would never again order online.

Not too sure if they’d reply, but if they do it shows a lot of appreciation 😭 because currently a part of the order of mine was cancelled as after i bought it they said its out of stock. I really really wanted this item it’s the eros thong and i’m worried it won’t ever be back in stock. I’d literally pay full price or do anything to get this item as it’s really cute please could you put it back in stock or manufacture it for me anything. I’m really disappointed how it got to this as I have never experienced this anywhere else. Please could you put more items in stock as i am a regular petite size and half of the stuff is never in stock😭

I had a very disappointing experience with a product I purchased in store. After buying it, I realized I no longer wanted it. To my surprise, instead of receiving a refund, I was given a gift card. It would be helpful if they made this clear at the time of purchase, as most stores in the Netherlands offer refunds. When I asked about getting my money back, the employee suggested I get an online gift card and that I would receive a refund after placing and returning an order. I followed these instructions but did not get my money back, making the process very unclear. Now, I am stuck with a gift card I don't want to use, and the store has not provided any other solution.

Another week, another one star.

It has been 1,5 month as I have been waiting for refund and during this time I attempted to contact Hunkemuller on several occasions. I wrote multiple emails, I tried the chat, where noone has been available for the past weeks even though it is during their stated working hours. I also tried to call but it is the same - noone is available. I get responses here on Trustpilot faster than anywhere else.
Extremely unprofessional, if I did not see the physical stores, I would believe it is a scam.
I will tell everyone I can to never, ever shop from Hunkemuller and I will continue my quest of rating one star until someone finally contacts me and refunds my money.
I keep getting the same generic responses to try on the chat or on the phone, none of those work or available.
Please refund my money - I honestly would love to proceed to legal action at this point. Not because of the money but this is simply immoral.

Ordered a swimsuit for me, one day before my birthday, paid for it, but app went wrong. I called to the bank, they said it’s problem of payment service provider of Hunkemöller company. I was on contact with them all the day, told them that please, help me, tomorrow is my birthday. But they didn’t care about it, asked me to wait 24 hours. On my birthday I called them and after I called they started to proceed with returning money. So they didn’t keep my order, they just cancelled it and when I wanted to order again, all the sizes got finished!
If you want to make a gift using that shop, beware, they don’t care about you!

Client support service is non existent whatsoever: no answer through email, facebook or phone! Appalling service, not to mention products not justifying pricing.

Their delivery system is appalling. Once I received a swimming costume a size too small, and even if it was still intact with price tag and plastic protection on, they refused to change it. Because of "hygienic reasons". But think: if I go into their shop and try it, then it's still sellable! The second time their delivery partner never came and they marked it as refused and sent it back to the shop. The refund is gonna take weeks. I never received a call from their delivery partner. I will NEVER buy from them any more in India

Hunkemöller spain has incredibly bad customer service. I regularly buy online from this company because of the nice collection. Too bad about the bad customer service ever! I returned a package 4 weeks ago (my last order). I am not receiving the refund. Several emails are not responded to. They keep the purchase amount! How can this online shop continue to exist? Such a shame that they miss so many opportunities to perform well.

Update 6 mei 2024:
Good morning,

Do you think I haven't tried to get in touch via app, phone and email? As indicated, you never receive a response. Please do something about your customer service!

Zero stars

Items returned on 13/03/24 and i have used evri with the return label printed from there site.
Have the proof postage to prove it. Hunkmoller have not received…presume lost by evri.....
And I am £69 out of pocket and no product to show for it.
i have tried couple of days to get in contact with them but no luck.
No response for Hunkmoller for several days.9

Seriously avoid at all costs, unless you want to end up out of pocket.

If I could’ve given zero stars I would have.

Appalling level or lack there of, of any type of customer service. Items returned due to incredibly poor fit.
Used Evri. Have the slip to prove it. Hunkmoller have not received…presume lost by evri(their choice of return partner)
And I am £40 out of pocket and no product to show for it.
The entire process was a faff.
No response for HM for several days.
Ended up going through Klarna dispute which proved fruitless.
Seriously avoid at all costs, unless you want to end up out of pocket.

They are terrible. Super rude customer service which actually is not a customer service as they reply after months, rude arrogant and they do not register returns therefore is pure fraude and stealing. They said 2 months were busy for Xmas.. like if you don't reply to clients what are you doing ? They did it on purpose so after 2 months are gone they refuse to refund my return. I will definitely sue them but be aware that they are true scammers. To reply you: your customer service told me they refuse to reply and support and to not order anymore online cause they will not support me. Imagine that but can't wait this go public I think disgusting is not enough to describe it.

I returned items from 2 orders in the same package as I've done a couple of times before. The first return was processed but not the other one, I didn't have a return form to include because I hadn't received one but I had included the information on a piece of paper. That return was ignored. This has happened before and I'm sure I'm not the only one. I sent several messages and it took them 2 weeks to get back at me to be suspicious and just basically call me a liar. Apparently I'll be getting my money back still. They also told me they have a new return portal now and returned items must be registered before returning, I went to check it out but just got a notification "page not found." The link "return by carrier" didn't work. But I don't like to receive the kind of customer service I have from them and on Valentine's Day to kill your good mood, well I guess the customer service person doesn't have anyone to love on Valentine's Day!!

Edit (Feb. 18th):
The return portal isn't mentioned in the FAQ, just basic advice how to return your order. So you wouldn't even know you have to register anything first. The FAQ also doesn't mention anything about a return form or including it in your return package so if you don't have it and you return items, you can't be blamed for not contacting them first about not having a return form.

I ordered an item that was delivered with Evri, who left it on my doorstep in full public view without my consent (I never agreed to a ‘safe place’ and that definitely wasn’t one anyway!), rather than attempting delivery 3 times as per their policy. The package was obviously stolen and Evri refused to help me get a refund or replacement, saying responsibility was with the retailer. Hunkemoller have completely ignored my customer service message through their website (nearly 3 weeks ago), ignored my messages to their Facebook chat, and have no other way to contact them. I am still waiting for a full refund with no hope of getting it, despite this being out of my control! Total scam, don’t order from them in the UK.

Velour pants I bought are very poor quality of fabric and craftsmanship, store refused to take it back, then spent an hour on the phone with customer service to get half of the money in store credit. Will not shop there again and do not recommend the brand for extremely poor customer service

I normally love this brand, never had bras that fit so well for a smaller chest. However, I had never experienced their customer service until now. TLDR; wasn’t refunded for one item, customer services were torturous.

I returned two products on 17/11/23, but was not refunded for one of the items. It took several emails, which took several days to a week to get a reply. Replies were generally unhelpful and exasperating. I last messaged 07/12/23 and did not receive any reply until 21/12/23 when I was magically told I would get a refund.

The online order form won't allow you to send your item to an address with a house name rather than a number. I contacted customer services they told me this is a known issue and to send my parcel to a relative.
I ordered in the end to a pick up point instead. The 3 items were in stock online and order confirmed. Subsequently I received an email later to say one of the items was in fact out of stock and a refund processed for this item. I was under refunded for this item and have had to contact customer services again to arrange the full refund amount.
Although really they should've offered a refund for the whole order as it was part of a set so the other purchases are a bit pointless now.

I was sent a damaged product albeit packed in a box which bore no impact damage signs or dents. The damaged product was packed well and sent to me. The pictures have been mailed to them aswell. I have been following up with the company since November 2023. The only response I get is a promise that they will revert as soon as possible. Till now I have not got any resolution. Very disappointing to know this brand deals so deceptively with its customers. I am stuck with this product , it’s unwearable. The company still has not replaced or refunded.