Hsbc Reviews 114

Worst bank I have ever used. I requested a Mastercard 1 month ago and still haven't got it. They expect us to wait at home all day for everyday just to receive that card. When I asked online agent via app, they can't tell exact date of delivery or even status. How am I supposed to trust the bank and leave my money in account when they can't even solve smallest issue? Also, even if you transferred for just 2,400 HKD, they will hold the transaction saying it's suspicious. Have to listen to them lecture you for whole hour just for small transaction. I will close the account and will never use this bank ever again.

For such a large banking institution it is abysmal that they do not accept cheques made out in American dollars. Thank goodness I also have an account at The Halifax B. S. and they do take American cheques.

HSBC's online banking is unreliable. Going by customers' reviews, its app is even worse. I ran my money online as I am not in HK much. I had a fairly big amount of money on short fixed term deposit, and HSBC has made the deposit into auto renewal without my knowledge or permission. There was no way for me or any customer to stop the auto renewal online. The function was not there.

I complained to HSBC. Their complaint process is just for show. They had not the slightest interest in sorting out their system or process. They said their system worked well, and they had the relationship manager moved. The manager is paid to look after my money but he did not.

Trust HSBC with your money if you do not mind misery or losing money.

I am extremely disappointed and frustrated for this stone age banking by HSBC HK!!! I live outside of HK and have been trying to reactivate my online banking now for more than 3 moths!!! It cannot be that a bank cannot perform online verification as many banks do that!! The process is extremely inefficient, time consuming and non-sense!! I do not have access to my bank account for more than 3 months and "customer service" introduce 1000 hurdles to reactivate my bank account and prove me access to my online banking again!!! For those, who considers to open a bank account by HSBC HK, please do not make the mistake I made! There are many capable banks which have much advanced and efficient processes!

Appreciate professional service provided by Meenu and Amina and Alex in Manchester St Ann’s branch for fixed rate deposit saving. They are all very helpful and effective .

Very Bad Experience with HSBC Hongkong Bank, As I am reaching out to appeal about my recent denial of my Cash Instalment loan application due to No Reason. While I don't understand the concern, I have applied twice and it got denied twice.

Absolutely the Worst Banking Experience Worldwide

I hold multiple business accounts across different countries, but I have never encountered such an inefficient and exasperating process for a simple administrative change. I submitted a request for a director and primary user change, for which I was unbelievably asked to visit their Hong Kong branch in person.

I flew all the way from London and visited the branch on 9th October, providing every document they requested and completing all physical verification requirements. Yet, as of 4th November, the request remains unprocessed. For the past two weeks, I have been calling them daily, only to be met with empty assurances and zero progress.

It genuinely feels as though they are deliberately delaying the process, holding client funds hostage while enjoying the benefit of those funds. In today’s fast-paced, digital world, taking over 30 days to execute a simple change request is not only unacceptable — it’s absurd.

This is, without doubt, the most unprofessional and painfully slow banking service I have ever experienced.

My father died over two years ago and the banks in HK have been obstructive and difficult. No compassion and refuse to give any information about the accounts despite furnishing then with all the proof they requested
As soon as the probate is settled I will be selling his HSBC shares and moving every cent to another institution

I went to the Park Lane Branch on 4/22/2025 to ask how I can get a replacement ATM card. One of the customer service asked me to fill out the replacement form and he told me the card will be ready and I have to pick up at their branch. He told me I can check back on 4/29/2025 and the card should be picked up at their branch. I didn't understand why the card cannot be mailed but he said I have to pick it up. OK fine.

I went back on 4/29/2025 at round 2:20pm and I asked a young lady at front desk that I want to check if my replacement ATM card is ready. She told me to get a ticket #. I waited for 20 mins and another person (a guy) came to me and I asked him about my replacement card. He told me I should get in line at the teller counter to get the card. If I know I have to get in line, I don't need to waste my 20 mins. Then I waited another 20 mins to the counter, the teller told me she didn't have my card yet.

what happen next, the replacement card mailed to my address!! If i was told the card will be mailed to me, I didn't need to go back on 4/29! I totally wasted 40 mins for nothing.

both the employee at the front desk and also the customer service are so unprofessional! They didn't listen what is the actual issue and just swing me to here and there like a chicken without a head. HSBC is supposed to be a global bank and I am so surprised the employees there are so bad trained!

I will not go to your Park Lane Branch again!

Tripat her attitude was very good and very enthusiastic. We really liked her.

Horrible experieince - I was on wait to chat with an agent for 3 hours where I was changed over twice just regardign and issue with verification. Their UX/ UI design of their mobile app is terrible to use and they have increased subjective fees for their international transfers significantly to which no prior notification was provided. Will be switching banks and closing my account with HSBC. I recommend looking into other banks.

I have had a very disappointing experience with the Shatin branch of this bank. The tellers either lack the necessary knowledge or mislead customers regarding banking procedures. Booking foreign currency through the app is impossible, and calling the bank leads to frustratingly long wait times. The branch itself is inefficient, with half of the teller windows often unattended, resulting in poor customer service. The repeated counting of money—despite using automated counters—only adds to the delays. This feels like banking practices from a bygone era. It's unacceptable, especially for a city like Hong Kong that prides itself on being a financial hub. It's clear that changes need to be made.

For some unknown reasons , I have been locked out from logging onto their online banking, this happens all of the sudden. We are located abroad , not at Hong Kong. I have been their customers for decades. I went through all their procedures to verify ID, as the owner of the accounts including documents (sent via expensive courier service) , verifying signature , HK ID card , correspondences we received from them via regular mails for authentication), and all the run-arounds , took months to finally speak to one of the managers , and when I tried to log on , the system denied access again saying too many attempts logging on, when in fact ; the message came up in the first attempt. Now they want me to go through the whole process of filling in forms and sending this and that , same crap as for the last few months. Throughout months of exhaustive interactions with this bank, their tactics are delays , diversion, do whatever they can not letting me log onto my own account. I have my suspicion on what they are doing with my money. My advice to you is NOT to put money in this bank or they never see it again, do NOT invest in this bank. It looks like I have to go to the legal route to regain access to my account. I would never invest my money in any Hong Kong companies! The place has changed!

I have HSBC account for many years. this year they send a message to me for closing my account soon if I am not actively transfer some money or using ATM and etc. I was shocked!! so I was forced to do something about it. It was never being like this before. so if you also have a account, please also pay some more attention about this

HSBC HK can close down your account and business account without providing any clear explanation. Their decisions are final, and there’s no higher authority to challenge them. Even when asked for a reason, the response is often vague: "Having reviewed and considered all the relevant information and the documents provided by you and the Bank’s record, we regret that the account closure decision remains unchanged." This lack of transparency leaves customers confused and frustrated.

This is the worst bank ever for global payments

Very poor global payment service for USD payments or to USA based banks.

HSBC HK charges 65HKD per online payment, but they send the payment through HSBC USA which charges $25! (x2 if there are issues with the payment). Totally excessive (the receiving banks do not charge anything). They claim that HSBC USA is used when no intermediary bank is specified by the client, but this is not true. Even when specified or when the payment is to a USA based bank they route the payment through HSBC USA to get their $25 fee.

And to add to this, they have managed to make processing errors on 2/3 payments I did over the past few months (with HSBC USA charging me 2x$25).

This is a review on their business banking. Yes I understand that they have to do lots of due diligence since all the fines for money laundering. But they charge a few for an application and I tried 5 times to call back on the number to give the more information requested as per their request before giving up, kept speaking to someone who said the person I needed to speak to was on the phone and they would call me back. They never did call me back. Seems like they didn't want my business which is their call to make. But should have just said and not say they'd call me back 5 times and never did. Also maybe they could have a form to weed out if someone's business they are likely to say it's not big enough for them to want the business. Other banks in HK have not been this unprofessional. I have several accounts and products with HSBC and I'll be moving them as this experience of wasting my time has left bad aftertaste.

I am extremely frustrated with hsbc due to their lackluster customer service, which is by far the worst I have encountered with any financial institution. It seems their customer support team is only trained to follow scripts without listening to the actual needs of their clients. Every interaction I've had has resulted in them sending me irrelevant forms to fill out, rather than providing solutions to the issues at hand.

Each time I've reached out for assistance, I've been met with a lack of empathy and a robotic adherence to procedures that do not address the real problems. This approach not only wastes time but also escalates the frustration and disappointment of dealing with a bank that supposedly should be helping its customers.

Their process seems designed to deflect and delay rather than resolve any customer issues effectively. It's all about passing the buck and never about genuine resolution. The experience has been so aggravating that it has left me feeling more like an adversary than a valued customer.

I strongly advise anyone considering HSBC to look elsewhere. There are many other banks that not only offer competitive products and services but also prioritize customer satisfaction and support. Don't put yourself through the unnecessary stress and frustration that seems to be a hallmark of HSBC's "service."