HSBC UK Reviews 

HSBC NORTHAMPTON TOWN TELEPHONE BANKING
Very poor customer service on the phone.
Terrible experience today my 83 year old husband was not allowed to use his security number as first of all he said he could find it.
We had to go to the bank last week and change the number,
This operator for hsbc has told him he can us the number and has to go to the bank again so we cant transfer out money,
this made my husband very stressed and we cant go to the bank as our car is in the garage.

Nadine has been absolutely invaluable.. I was in a pickle this morning and had to open an executors account.
She is kind, professional and very very knowledgeable. She sorted everything out and I have an account.
Thank you Nadine.

Great service, and great staff
Thank you miss SANGITA for her professional service.
Kilburn branch

Easy to book an appointment via the helpline, tele account opening meant the whole process could be completed from home , knowledgeable customer service staff all made the process pretty smooth. And of course, the premier account as a product is just perfect for our financial services need.

The best experience ever Charles is the best he helped me and opened my bank account within no time with lots of help .He was friendly as well as professional at the same time. Everything went so smooth. The best bank ever with best staff.

Kennedy Smith, provided me with excellent and friendly service. She gave me other options to resolve the issue and made me understand the facilities available through HSBC. I was really impressed and understood the services of the bank. I highly appreciate her service. Thank you.

We have made an investment with HSBC. The staff, in particular Kevin Gunn and Shelly Brown were very helpful. Kevin Gunn set up the Investment portfolio and spent time explaining the various investment options available and his recommendations. Everything was made very clear to us before proceeding.

I was served by Ahmed at Bishopsgate branch, he was very collaborative and provided me with all support I needed to open a bank account. He is a professional individual and supportive.

Excellent service by Rebecca , Brighton branch. She explained everything clearly and quickly . Very happy with service. Thank you rebecca

Jade at the London Bridge Branch should be applauded for her exemplary customer service. She was patient with my countless questions and lack of tech savvy and still had the time to add value to my experience. Thank you.

Very timely and in-detail support. The advisor is very patient and professional as well. The outcome is what we expected.

My experience with hsbc bank in southall with laxmi great she is really helpful so solve problems and guides proper way to use daily base banking and other services staff is very polite i really appreciate

good experience and Aliua is so kind and polite！I'm so appreciate！

I just wanted to leave this review for a great team member ( Beth Baker ) what a amazing person and so knowledgeable with helping me with my dispute issues, she was able to completely resolve my problem with kindness and understanding as I was extremely stressed and worried x many many thanks 🙏

We were porting a mortgage and had tried to complete this ourselves online. We came across a variety of issues that we couldn't resolve, therefore contacted HSBC direct. On one occasion, Ethan was to take our call and from then on, we dealt with him, by choice directly - both over the phone and via e-mail. We explained what we needed, he clarified why we couldn't do it online and then organised a mortgage meeting with us, knowing exactly what it was we were trying to achieve - port the mortgage, reduce the term, change employment details and not take on any more insurances at this time. Ethan's help and advice was fantastic, he made sure the process was quick and painless and the mortgage offer was in place within the hour at no extra charge to us. I wouldn't hesitate to contact Ethan @HSBC again when we come out of our fixed term rate or want to increase our borrowing.

Rita Lipniczki was excellent in helping us through our business bank account application. Extremely friendly, helpful and patient and walked us through the whole process. Thanks again Rita!

Having dealt with local HSBC Northfield branch where all staff were very professional and polite dealing with my late Father's bank accounts, I was very disappointed with the service from bereavement team. There communication was poor and eventually had to raise a complaint due to lengthy delays in sorting the accounts out. I will say that ironically the complaint communication was excellent and did result in getting some compensation

Customer service agent or call handlers not only courteous they are patient and empathetic...they at HSBC have taken stress out of dealing with bank matters.. they are deligent well mannered and empathetic. God bless them I'm disabled and in chronic pain 24/7 . But My banking needn't be ..and they make sure it's stress free..

Ashvini Pushkar Nagle was a superb banker , she supported me throughout my time at swindon branch. She’s amazing and very professional. Another amazing staff was Kasia even with my brief meeting with her . 7 star service from Ashvini.