I did a current account switch thanks to HSBC's incentives. Switch went smoothly and day-to-day banking via app and online is perfect. HSBC has delivered on its promises and so has earned my trust and... See more
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Review summary
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Excellent, efficient and very helpful service. They made what could have been a complicated enquiry easy to deal with and worked hard to find a solution. Chris, the Branch Manager, was brilliant,... See more
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though there are few bank branches still open for face to face contact...the online system seems to work well when combined with the telephone availability. No problems with the representatives when s... See more
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Company details
Written by the company
HSBC UK helps millions of people look after their day-to-day finances and manage their wealth, offering retail banking and wealth management to personal and private banking customers. We partner with businesses from small and medium sized enterprises to large corporates – supporting every stage of their growth and their international ambitions – through our universal banking capabilities. Please kindly do not share any personal or sensitive information.
Contact info
United Kingdom
- www.hsbc.co.uk
4.4
Excellent
29K reviews
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Replied to 95% of negative reviews
Typically replies within 24 hours
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I Love HSBC The Staff Are Very Friendly
I Love HSBC The Staff Are Very Friendly
22 September 2026
Unprompted review
Reply from HSBC UK
Thank you Volmir, have a lovely day 🌞
I have been with HSBC for very many
I have been with HSBC for very many years when they were called Midland Bank. They have always been helpful understanding very professional i would not bank with anyone else I know my money is safe. My wife also banks with HSBC and is also very happy with them
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you Geoffrey, have a nice day 🌞
Great bank easy to set up friendly…
Great bank easy to set up friendly staff 9 outta 10 for everything
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you Andrew, have a nice day 🌞
I switched bank to HSBC but never…
I switched bank to HSBC but never received my switching offer. Then applied credit card via Martin Lewis website. After asking for 6k credit limit I was sent credit card with 1.5k. I would avoid
23 September 2026
Unprompted review
Reply from HSBC UK
Hi Peter, I'd really like to learn more and help take a look. Please email me on social.media.uk@hsbc.com, with #4846611 as the subject and your full name and postcode. You can share some more details of what has happened, as this will help us investigate.
I will do everything I can to help you. -Haz
HSBC UK has a very nice and smooth app…
HSBC UK has a very nice and smooth app and great service. Fast, secure and easy to use. Love it!
11 August 2026
Unprompted review
Reply from HSBC UK
Thank you for taking the time to leave us a review, Jawad. We are glad to hear that you are enjoying using our mobile banking app and that you find it fast, secure and easy to use 🤩
Good functionality in the app but I was…
Good functionality in the app but I was irritated that the credit card had an upfront fee (similar cards kick in after 12 months). I questioned this when it kicked in to no avail, shortly after which an offer was introduced waiving the fee which was further irritating.
23 September 2026
Unprompted review
Reply from HSBC UK
Hi Rob, thank you for taking the time to leave us a review. We are pleased to hear that you find the app efficient, although we are sorry to learn that your experience with your credit card did not meet your expectations. We would like to look into this further. Please email us at social.media.uk@hsbc.com quoting the reference #4846602 in the subject line, include your full name and postcode only and a brief explanation of what has happened.
I used your switch service to switch my…
I used your switch service to switch my account to you from Lloyds. I went on the Martin Lewis site to check the terms and conditions of the switch. I complied with all of them and waited nearly 3 months for the incentive. They declined and said that the transaction dates went through the following day so therefore wasn’t entitled to it. Poor customer service moved my accounton to a better Bank.
22 September 2026
Unprompted review
Reply from HSBC UK
We are sorry to hear about your recent experience with HSBC, Mark. We would like to investigate this further. Please email us at social.media.uk@hsbc.com quoting the reference #4846601 in the subject line, include your full name and postcode only and a brief explanation of what has happened.
As a member since 2000 I am impressed…
As a member since 2000 I am impressed with the company but when I wanted to open a business account for my business recently and was not accepted , I was a bit disappointed
Other then that it’s a bank account which I have used for a few decades and it’s adequate 😊
17 January 2026
Unprompted review
Reply from HSBC UK
Thank you for being such as loyal customer, Christine and for banking with us since 2000. We truly value your continue trust and support over the years. However, we are sorry to hear that we were not able to support you with your business banking needs. If this is something you'd like us to look into, please send us an email at social.media.uk@hsbc.com quoting the reference #4846598. Please include your full name, postcode and a summary of what has happened. We look forward to hearing from you 🙂
Friendly, efficient staff
Visited Wakefield HSBC Branch today, as phone contact online yesterday was frustrating and fruitless. Lovely greeting from the lady at the reception desk. Prompt, efficient service from the lady who dealt with my issue. Lovely Branch with real people!
24 September 2026
Unprompted review
Reply from HSBC UK
Thank you Christine, have a nice day 🌞
Applying was simple and getting the…
Applying was simple and getting the card was fine however communication once applied and accepted was not clear enough and then to make payments on the balance if you dont have their bank account is a nightmare unless you set up the direct debit at the time of application and this is where they fall down as filling in a n eform with no visibility or confirmation once submitted is really poor you just cross your fingers and hope it worned
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you for taking the time to share your feedback Claire. We’re glad to hear that you found the application process simple and easy, and that your card arrived on time.
However, we totally understand your concerns about making payments to your credit card without having a current account with us. The Direct Debit mandate form is available on our website to complete, and it sounds like you've already completed this. We send confirmation by post once your mandate has been set up.
It usually takes 10 working days to set up a Direct Debit and send the confirmation. If you haven’t received your confirmation letter, we apologise for any inconvenience this has caused. For us to investigate please can you email us on social.media.uk@hsbc.com, with the reference #4846593 as the subject and your full name and postcode and what has happened. We can check whether a communication has been sent.
In an age where cyber crime and scams…
In an age where cyber crime and scams are common place the place I really feel safest at is when using the HSBC APP to deal with my financial transactions.
Safety 1st with a Bank I can trust and an APP that’s so easy to navigate. 1st class👍🇬🇧
23 September 2026
Unprompted review
Reply from HSBC UK
We totally agree, Don. In an age where cybercrime has become so common, it’s great to hear that you trust us and feel safe using our mobile banking app and find it easy for your day-to-day transactions. HSBC works hard to keep our customers safe and secure. Thank you for trusting us.😊
Easy banking system highly impressed
Easy banking system highly impressed
23 September 2026
Unprompted review
Reply from HSBC UK
We’re pleased to hear that you’re highly impressed with our easy banking system Wasiu. We appreciate you taking the time to leave us a positive review.😊
Applied for a credit card with HSBC
Applied for a credit card with HSBC. Great from start to finish with great comms, good app at a good rate. No issues
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you for your positive feedback Mike. We’re pleased to hear that your credit card application went smoothly. Also, great to know you had a good experience using the app😊
Foreign currency by global transfer.
I wanted to deposit foreign currency to my Global account, but I have to use my Sterling Pounds in my other HSBC UK accounts to conduct the exchange. Even though I have the same currency in my HSBC account in Hong Kong, I can't simply make it by global transfer. It happens every time I make a global transfer.
However, I can make it between HSBC Hong Kong and HSBC Australia. For example, I buy US Dollars in HSBC Hong Kong, then I can transfer those US Dollars directly to my HSBC Australia via Global transfer function.
7 November 2025
Unprompted review
Reply from HSBC UK
Hi Jum, thank you for taking the time to share your feedback. We are sorry to hear about the disappointing experience you've had trying to deposit foreign currency to your Global Money account.
We would like to investigate this further with you to explore what has happened. Please can you email us on social.media.uk@hsbc.com, with the reference number #4846582 as the subject and your full name and postcode. You can share more details of what happened, as this will help us look into this further. We will do everything I can to help you. Thank you.
I am half satisfied with the service
I am half satisfied with the service, however to upgrade an account as an existing customer you need to visit a branch is totally ridiculous- given that some banks allow you to do so online. HSBC need to look into this and make the process easier for existing customers
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you for taking the time to share your feedback. We are sorry to hear about the disappointing experience trying to upgrade your account.
We would like to hear more about this journey from you. Please can you email us on social.media,uk@hsbc.com, with the reference number #4846578 as the subject and your full name and postcode. You can share more details of what happened, as this will help us raise the feedback.
Easy to make transfers between accounts but poor interest rates.
Easy to make transfers between accounts and to other banks. Global Money account is useful to have. However HSBC interest rates compare badly with many other banks so you do need to compare.
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you for the positive review, Ian. It is great to hear that you find it easy to make transfers and that you are enjoying our Global Money Account. We also appreciate your feedback about our interest rates. Have a great day.😁
Good bank been with them for years
Good bank been with them for years.
Easy to use online
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you so much for your positive review and for remaining a loyal customer over the years, Linda. We are so glad you find our digital banking easy to use 🙂
HSBC, for me, are a great bank to deal with.
I've found dealing with HSBC to be seamless and easy. The app is comprehensive and intuitive. I had an odd transaction come up on my credit card. I called from within the app. Almost immediately I was talking to a person and the issue was cleared up in less than one minute. I felt like a valued customer the way I was dealt with.
23 September 2026
Unprompted review
Reply from HSBC UK
Thank you for leaving us such a positive review, Chris. We're really pleased to hear that you have found your experience with us seamless and that the unrecognised transaction query was resolved quickly. We hope you have a lovely rest of your day😊
I had to contact HSBC today to help me…
I had to contact HSBC today to help me with a refund, the two ladies I spoke to were very helpful and friendly but very professional. I am grateful for all their help.
23 September 2026
Unprompted review
Reply from HSBC UK
We are so pleased to hear that you found our staff helpful, friendly and professional, Linda. This is so great to hear 🙂
60 Years a member of the HSBC Bank…
I have been a member of the HSBC Bank for sixty years. I use the App and the ability to freeze any bank card has been an asset. I have had consultations with the bank staff regarding savings. I am very satisfied with the service.
4 September 2026
Unprompted review
Reply from HSBC UK
We are thrilled you find our app to be such an asset, Normski. It's great to hear that you've received such good service from our staff, and thank you for remaining such a loyal customer. Sixty years is such an achievement, and we are glad to have you here 🙂
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