Hozelock Reviews 

Great service. My Hozelock hose, 3 years old, developed a leak and was replaced under the 5 year guarantee within a week. Service was exceptional and Sean was extremely helpful. You deserve a great review.

I bought a 12 litre backpack sprayer 5 years ago. It's basically used 3 to 4 times per year for a total of 1 hour. And just for liquids.
The trigger spray failed 3 years in and I immediately had issues getting a replacement as their schematic didn't list it and implied it was redundant. Their website hadn't been updated for close to 2 years at the time. I 'phoned them and eventually sourced an identical replacement which has again failed after minimal use.
The website now lists the trigger as redundant but gives no options on alternatives. There are a number of other triggers, on other sprayers, which look to be potential replacements but inevitably are also missing from the relevant spares schematic.
I eventually took a punt on a freestanding trigger unit, put it in the cart and went through the chore of registering, to find an absence of PayPal etc. As soon as I entered my CC details their payment provider validation failed and invited contact with the retailer. The failure was too quick to be an evaluation and clearly was a constant at that time. Rang Hozelock - automated message to the effect 'lots of calls and very busy' and was cut off.
Useless. Don't know how they stay in business. Clearly can't manufacture reliable spray triggers and happy to leave you with a useless £100 backpack sprayer - which either can't spray - or won't stop!

Amongst other Hozelock products, I have a Promo 7L sprayer and although of indeterminate age, is perfectly serviceable. I have used it every year to spray weedkiller on my block paving, but this year the large rubber O-ring which makes the pump assembly air-tight has perished in several places, so I ordered a "HOZELOCK - Service Kit Pression Sprayer Standard & Plus : Spares Kit, Suitable for 5, 7 And 10 Litre Sprayers, All the Parts Needed to keep your Sprayer in Perfect Condition [4126 0000]" from a popular online retailer. When it came and I opened it, there was no appropriately sized O-ring, so I contacted Hozelock to explain the problem and quoted my model (even included pictures). Several days later, they responded with "Thank you for your query. Unfortunately, the product you have is obsolete and we no longer produce or stock any spare parts for this I'm afraid. We do not have access to them dimensions either. I apologise for any inconvenience by this.". Now, whilst I accept that products do become obsolete and spares may be difficult to obtain, I think it's inexcusable not to be able to provide dimension details of obsolete components; it shows a total disregard for customer confidence and loyalty. I have ordered a couple of O-rings from a supplier and hope I've got the dimensions correct.
!

I have been using hozelock for many years
and happily too, but the instructions on their systems of which they must have spent thousands on is "Not Fit for Purpose", bring back the chap who very eloquently described how the things worked.
I'm still struggling and telephones? don't bother.
Customer service? none existent. I am going elsewhere.
Unit purchased/ Hozelock Sensor Plus.
Toshout.

I recently snagged an excellent deal on Amazon for the Hozelock 50M. The delivery was swift, arriving within 2 days, but unfortunately, some accessories were missing. I promptly reached out to Hozelock’s customer service, providing them with all the necessary order details. To my delight, they were incredibly helpful and quickly arranged to send the missing parts.Thanks to Alfie @ Hozelock for excellent customer service. As someone who has been using Hozelock products for years, I can vouch for their quality and durability

I contacted customer support regarding a defective gun, and they promptly denied any responsibility, attributing the issue to frost damage. I explained that this couldn't be the case as I had stored it in a heated garage. Upon their request for additional pictures, I provided them, leading to an abrupt reversal in their stance. They initiated the warranty replacement process, implicitly acknowledging their initial misdiagnosis. Regrettably, there was no apology; instead, they requested the invoice. Upon submission, they claimed that the seller I purchased from was not within their approved list, leaving me without support.

This incident revealed their true approach—initially blaming customers for subpar products. Furthermore, despite quietly conceding to the warranty replacement, they found a dubious way to evade honoring the claim. This behavior contradicts my perception of them as a reputable and trustworthy brand. It appears they fall short of such a reputation.

I strongly advise against purchasing Hozelock products and urge others to stand against these questionable business practices."

Poor quality rubbish, that is their hose nozzle, the orange and grey plastic nozzle is very very poor quality, if you drop these on the ground it just splits, on my third nozzle, lasted a week and split, utter rubbish.
Sold via Amazon.
Bought a Karcher nozzle and happy with it.

Hozelock 30m auto reel.
Completely useless after a year and has never worked correctly. Do not buy.

Used the Hozelock Spares website to order a replacement part for my 40m Fast Reel. An issue arose with the order and the part was not dispatched. Within 48 hours of raising the matter with Customer Services I had received the part.

I have used hozelock equipment for years so was suprised when I had a problem with a piece of hozelock , a the speed and efficiency that this was dealt with was incredibly good. The problem was solved within 2 days of the issue being raised with customer service.
A rarity these days to find a company that actually puts customer service first and does care about its customers. Would recommend for the quality and support for this company and its products. Thankyou to the team.

They supplied me a hoze with 5 year warranty. I find these hoses only last about 2 years even when put away in the winter. I kept the box and receipt. It took some contacting them and had to revert to social media when my hose burst. They promptly replaced the hose when I told them it had burst. To be honest and for the good of the company they should just offer a two year warranty. The quality of the actual hose is good but the connections drip. I personally don't find this a problem it is water after all.

Purchased expanding hosepipe April 2022, requested a replacement under 5yr guarantee, took a little while but eventually resolved. Excellent customer service thanks to Ross CST

I needed a long hosepipe and I decided 50m would suit my needs. The one complete with wheeled trolley looked great.
The practicality of it was appalling. It kinked at every opportunity. It really is unworkable.

Paddywackerty 46.. The number is not my age.