Howarth Timber Reviews 

524
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly friendly and helpful staff members for providing knowledgeable advice and excellent customer service throughout the showroom. Consumers often highlight the remarkably smooth online ordering system, convenient local branch collection options, and impressively fast delivery times provided by polite drivers. However, some customers also noted frustrating problems regarding missing delivery updates, unfortunate scheduling conflicts, or unexpected order delays causing significant inconvenience. A few other people additionally felt quite disappointed when certain timber materials arrived damaged, slightly short of length, or featured unwanted substituted products.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpful, friendly, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick arrival times and... See more

Product

Consumers find product quality and value to be consistently high, praising first-class items, competitive... See more

Service

Clients share positive opinions on service, frequently highlighting the helpful, friendly, and professional... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we moved into our new build in December we knew we wanted a breakfast bar extension adding as quickly as possible. Howarth supplied the same base units and also found a better deal (and perfectly... See more

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and... See more

Rated 5 out of 5 stars

Shout out for the Newcastle-under-Lyme branch. Had several purchases lately and l can honestly say absolutley the best experience of any builders merchant. The staff are knowledgeable and friendly yet... See more


Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

524 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(524)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Howarth and Timber when ordering my patio slabs. The whole process was completely seamless from start to finish.

On the day of delivery, they sent a text in the morning to let me know they were on their way, followed by a call to update me on how far away they were, which I really appreciated. The delivery driver was friendly, chatty, and incredibly polite. It made the whole experience feel very personal and professional.

The service was top quality, and the price was really competitive too. I wouldn’t hesitate to recommend them to anyone. A genuinely great experience all round!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, quick, efficient and exceptionally friendly service given from the start to the finish of the entire kitchen project! Mateo, brilliant advice and guidance throughout

16 April 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing service and materials

In the past my experiences of using HT have been generally good. However this time not so much. I used 'click and collect' to order: I don't know what the name of this particular service is, but it's not click and collect - I phoned after a couple of days when I hadn't had notification my online order was ready, only to be told I needed to come in, collect a chit from the office, go to the yard, have my order prepared, load up my car, then return to the office with the chit. I wasted two days waiting before having to go through the usual purchase process anyway. I wish they'd said in the first place.

I hope I'm wrong about this part: my wife (female) went to complete the order because I couldn't anymore (reference the wasted 2 days), and she returned home with PSE wood that was damaged along one edge. The 2m lengths I'd ordered were also slightly short of this length by about 0.5mm, and there was a significant amount of cupping on one of the PSE lengths. This sort of thing has never happened when I've (male) been to the yard.

2 April 2026
Unprompted review
Howarth Timber logo

Reply from Howarth Timber

Hi
Thank you for bringing this to our attention. Our staff are happy to serve all the public, male or female and that certainly wouldn't affect how we process the order or the product we sell. If you want to swap any of the items please just let me know the branch you visited and your order number and I will speak to the branch about providing replacement pieces.

Rated 2 out of 5 stars

There is too much walking back and…

There is too much walking back and fourth. As a disabled person there is no consideration for us. The product was good at a good price.

8 April 2026
Unprompted review
Howarth Timber logo

Reply from Howarth Timber

Hi, I'm sorry that you found it difficult, if you had asked one of the branch staff to help I'm sure they would have tried to make the whole process easier for you. The next time you have an order with us or want to order please call us and I will try and make it less stressful for you any way we can.

Rated 3 out of 5 stars

Ordered from them as local and a good…

Ordered from them as local and a good price - they aren’t properly set up yet as this is a new depot. I was disappointed by the attitude of the staff , I went 1st time and I was informed that the wood was not going to fit in my car by a seemingly very helpful member of staff who was on ‘on his lunch break’. I arranged with him to return with my roof rack on my car to collect it in two hours - he said it would be ready for me. I arrived on time to find him ‘on his lunch break’ at 2.30pm and I’d have to find someone else to sort it out. I found two people in the storage area who also do any really want to help - but eventually did as they had no other option as I wasn’t leaving, I needed the sheet to be cut into two pieces for transportation. I all my 2nd visit took 3/4 hours - all waiting for staff - who seemingly had little else to do

Not impressed unfortunately

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Fencing timber

Ordered fence timber online and there was a problem of not having the correct items in stock. However... I was called and informed that my order was upgraded and delivered in the timeframe given. Bob and the delivery driver were very helpful & polite and are a credit to the company 😃

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Onlne timber purchase

Online ordering /payment straightforward and trouble free, timber very competitively priced. Good communication throughout the process,pre notification of delivery ensured site representative available on the day. High quality products,log lap and battens, no wastage on site due to defective items.Recommended supplier

20 March 2026
Unprompted review

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