Howarth Timber Reviews 

524
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient when guiding them through complex product choices and showroom visits. People consistently emphasize the seamless online ordering process and convenient collection options available at local branches. Consumers also note that the delivery service is prompt, and drivers are very polite, friendly, and accommodating when placing heavy materials. Though some customers encountered delivery delays, communication issues, or received incorrect items from certain branches, many found the overall service satisfactory. A few reviewers also mentioned receiving damaged materials or experiencing inconvenience with specific branch scheduling and loading procedures.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpful, friendly, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick arrival times and... See more

Product

Consumers find product quality and value to be consistently high, praising first-class items, competitive... See more

Service

Clients share positive opinions on service, frequently highlighting the helpful, friendly, and professional... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we moved into our new build in December we knew we wanted a breakfast bar extension adding as quickly as possible. Howarth supplied the same base units and also found a better deal (and perfectly... See more

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and... See more

Rated 5 out of 5 stars

Shout out for the Newcastle-under-Lyme branch. Had several purchases lately and l can honestly say absolutley the best experience of any builders merchant. The staff are knowledgeable and friendly yet... See more


Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(524)

113 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Happy

Ordered Decking Boards and immediately had a phone call to arrange delivery. Driver was friendly and helpful. Great price and Great Service. Will use company again :)

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Bob at Barwell was so helpful and…

Bob at Barwell was so helpful and obliging when we placed an order for our daughter who lives 15miles away.We recommended Howarths to her as the service is excellent and the prices too!
Nothing is ever to much trouble for the staff who always give a cheerful greeting

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Jordon was incredible

Jordon was incredible, the amount of amendments we made, yet he was so patient and professional the whole time.
Our new kitchen looks fab and we will be using HT for our new bathroom in the future

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Good, but more information required

The ordering and payment were straightforward, and the delivery was via hiab which was ideal.
However, the description lacked any information about gravel size.
There was no message about a delivery date, so it was fortunate I was at home when it arrived.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Yet again, 1st class service from Howarths Grimsby.

Absolutely superb service from Howarths (Grimsby) yet again. Best price by far (and I researched alot) and quality of products are always 1st class.

Very efficient and friendly delivery and dropped in a convenient location. I won't use anywhere else again.

6 April 2026
Unprompted review
Rated 2 out of 5 stars

I am still waiting for the order to be…

I am still waiting for the order to be delivered. I have called and chased once and was told I would get a call back when delivery was confirmed. Still waiting with no call back or contact. I will cancel this comjng week if no progress made. Clearly "in stock" status listing on your website does not mean in stock at the local branch!
Update - the Howarth team saw my review and were in touch quickly with delivery following soon after. Looks like one of those things that can happen in industrial supply. I work in busineses where sometimes also go wrong so appreciate that the team addressed it when something does not go 100% to plan

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Timber

Best of the best! My wood arrived in just a few days, driver was helpful and polite. All the staff at the Newcastle under lyme branch are Excellent. Many thanks.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery To London

Nigel at Howarth Timber was amazing with helping us get some timber down to London asap. It's been delivered today and the Project Manager at our company was happy it went so seamless.
Thank you Nigel!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Visited Doncaster branch just wanted…

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and found treated wood exactly what I wanted at 1/3 of price. Saw Kienan in the yard who kindly found the wood and put it in my car. A good experience all round thanks for going that extra mile. Geoff Ackroyd

21 April 2026
Unprompted review

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