I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality
30 July 2026
Reply from The House of Bruar
Dear Mrs Vincent,
Thank yo so much for taking the time to write your beautifully succinct review.
Your words say it all, and I am delighted you are so pleased with your garment, and I do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Sweetman,
Thank you for taking the time to leave a review. I am so pleased that you are happy with the quality of your items and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Prompt delivery
Prompt delivery, arrived well packed and was a perfect fit. Good quality, and looks good.
30 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that your new item is a perfect fit and you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Tomkins,
Thank you for taking the time to leave a review. I am delighted that you are happy with the quality and fit of your new item and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Dear Ms Brown,
Thank you for taking the time to leave a review. I am delighted that you are happy with your order and it was just as expected.
Kind regards,
Jennie - The House of Bruar Team
A lovely gift
I bought the cricket ball clock as a quirky gift for my friend. He loves it and it is proudly displayed on his bookcase. The service was quick and efficient and the gift came in a nice box.
30 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that your friend is pleased with their gift and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Excellent service
30 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that you are happy with the service you received.
Kind regards,
Jennie - The House of Bruar Team
Recent purchases.
As always, the person who took my order over the telephone was polite, helpful and courteous. They explained clearly the prices of the items I was ordering including the discount for ordering two of a similar item.
29 July 2026
Reply from The House of Bruar
Dear Mrs McDowell,
Thank you for taking the time to leave a review. I am delighted that you received great customer service from my colleague. I hope you are pleased with your new items.
Kind regards,
Jennie - The House of Bruar Team
First order
I found the site easy to find things and a good selection of products, very pleased with my purchases.
29 July 2026
Reply from The House of Bruar
Dear Mrs Cork,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchases, and do hope this will lead to many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Philips,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your purchase and the speed of delivery.
I do hope you will enjoy many more online shopping experiences with us, and assure you of our best attention at all times.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good quality and fit
Good quality and fit. The item arrived quickly as stated. Thank you.
28 July 2026
Reply from The House of Bruar
Dear Mrs Milton,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Crippin,
Thank you so much for taking the time to write your review.
I am delighted you are happy with your moccasins, they have proven to be very popular, so I do hope you enjoy wearing them.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Great quality and efficient service.
28 July 2026
Reply from The House of Bruar
Dear Mrs Halker,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the quality of your garment, and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Dean,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchase, and I am sure you are aware there are so many more colours to choose from to add to your collection!
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Unwin,
Thank you for your beautifully succinct review, if your purchase looks good it will be!
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Article neatly packaged,no creasing,of…
Article neatly packaged,no creasing,of good quality and delivered in time.Good service.
28 July 2026
Reply from The House of Bruar
Dear Mrs Murphy,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your garment and the overall service you received.
I do hope this may the first of many online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team.
Reply from The House of Bruar
Dear Mrs Nott,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and the overall service you received, and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Always exceptional quality
Always exceptional quality
Service fantastic
Great range of colours in a lot of their stock
27 July 2026
Reply from The House of Bruar
Dear Mrs Clink,
Thank you so much for taking the time to write your review..
I am delighted you are so happy with your recent purchases and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Very prompt and efficient handling of…
Very prompt and efficient handling of my order by courteous and helpful staff
28 July 2026
Reply from The House of Bruar
Dear Ms Griffiths,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the service you received, and do hope you are enjoying wearing your lovely new shoes.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are pleased with your new order.
Kind regards,
Jennie - The House of Bruar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.