Hounslow London Borough Council Reviews 

I contacted them online to register my change of address, my account was in credit. there was no confirmation email sent, just the screen display saying it had been received. I tried telephoning them, I was on hold in a que for over an hour when i decided to give up. They don't have a direct email address. i used the online contact forms multiple times to obtain refunds but no one has ever responded. If you owe them money they are extremely efficient in getting court action, within two weeks. And yet, they owe me money and 6months on I am still trying to chase them and not getting anywhere. I had contacted the customer service team who have not been able to assist. I have today posted a complaint as well as completing the online complaints form.

On the worst areas in London, no respond to emails no answering the phone,Im not wondering why everyone wrote bad reviews

The Council hasn't been helpful whenever I needed help. They've wasted a lot of my time and money though.
My roof doesn't get fixed over the past 4 years. They get the worst deal for home insurance. Don't provide recycling bins. Charge £3k for some decoration job in the communal area. Don't answer calls. Takes long to reply to emails... I'm very disappointed in the council. I don't sense the council cares about people. I also don't sense any morality in the way they operate. I might be biased because I'm sure there are someone who cares and tries to help. But unfortunately, I haven't met any.

Terrible council

Employing traffic wardens (civil enforcement officers) who don’t have a basic grasp & comprehension of the English language

I received a Penalty Charge Notice for parking inside a designated electric vehicle charging bay even though the signage clearly stated “permit holders only Monday - Friday 9am - 6pm. Electric vehicle recharging point only AT OTHER TIMES”

I read that as electric vehicle recharging point between Monday - Sunday 6pm - 9am

I received the ticket at 10:06am on Monday

I paid for 3 hours of parking between 9am - 12pm on Monday via the Pay By Phone mobile app

I guess the traffic wardens don’t understand English & the councils own signage

It doesn’t even mention anywhere in the Highway Code I couldn’t park in the designated electric vehicle bay

Terrible council employing incompetent traffic wardens that don’t understand the law or Highway Code

Embarrassing council

Hounslow is full rats, dirty not kept clean the mayor of hou slow isn't doing enough

This Council has been abusing me for five years they have done five data breaches they also lie they are now under investigation with the Housing ombudsman

I'm sitting here and trying to work from home, except I cannot work, as I watch several Hounslow Council workers outside my window faffing around with all manner of shovels. How many council workers does it take to noisily bang shovels on the pavement, not achieving anything other than uprooting some dried mud from the road and leaving it there? The answer is FOUR! I'm now watching one of them play around with a leaf blower and smugly grinning to himself as he moves remnants of dead leaves around from one part of the pavement to the other. Grinning at the hourly rate that's getting squandered on him and his friends while residents continue getting extorted monthly by the council.

While I'm here, I've also done daily tallies of the number of parking wardens who patrol the same stretch of street, staring at the same cars. The most impressive record to date was FOUR different wardens ambling up and down my street and staring at the same vehicles across an 8 hour period.

You've got to hand it to Hounslow Council - they have great form for wasting our council tax on pointless, lazy staff while real issues, including dangerously cracked pavements, robberies and muggings, continue going unchallenged and exacerbating at an alarming rate.

They can't emprove in the next ten years unfortunately as there are un knowledge, rude, unhelpful and unprofessional member of staff!

Worst council around London.
They haven't collected rubbish and recycling for over 3 weeks and there's nothing we can do about it. Just paying more council tax every year!
Staff over phone is rude,dismissive and unhelpful (that's if you ever get thru to someone ),treating tax payers as dirt. Totally shameful and disappointing.

In the past year I have had to make numerous complaints regarding unauthorised sharing of my data, this includes a care sheet sent to a random member of the public by one of the staff from a home laptop, quite why my personal data ( medical notes/ reports, contact details, private details) wrre on said laptop and shared with a friend of the social care staff I have no idea. I have also been in receipt of copies of passports, child birth certificates, personal medical data to name a few which has been sent to me.l, and another member of social care staff forwarding data merrily on to random people outside of the establishment without consent. They have little care for anyone's data and none seem to be trained whatsoever, even those that work in this sector. It's also my knowledge that those that have had their data breached have not been informed and any data breaches are taken with a couldn't care less attitude from the rude arrogant staff.

Hi iv been working with my client regarding rents iv notice and checked all receipts of my client which all is accounts are up to date iv noticed letters have been sent to my client but don't match the receipts we do no that there's is something going on in the rent department they are robbing my client for money which he does not owe there is a investigation going on we are collecting evidence with this case and would like to talk to 3 females once we collected the evidence. they have been harassing my client as well.if any one who is going through this as well please contact me we are looking to put this in court there is a justice system for all if you've payed there is no need to pay double we can fight this case with evidence so please keep all letters and receipts in a safe place or take copies regards j m barristers

I got a letter through saying I'd driven down a road I wasn't supposed to - this wasn't clearly signposted and was so obscure that SatNav will take you down there too.
This is a super special road that you can't drive down or else you have to pay a fine, apparently. I expect they're using this sort of scheme to line their pockets.

I rang up to pay the fine. Absolute joke. I could hear circus sounds as I was trying to pay the fine. The person was really unprofessional and told jokes the entire time. At the end of the call when they had my details, they honked their nose and hung up.

Richard Brown is a criminal and Hounslow council has d9ne nothing

We are a small gardening business, we drop off tools and pick up rubbish in our van but Hounslow dont want this. They give on site PCNs, not waiting to see if you are parked or dropping off and obvously give no consession knowing its expensive for a small business to go to court to challenge their decisions. They seem to be very anti small business

Very bad experience, traffic enforcement without any warning after nine years on street giving tickets. Appealed they allowed and others not allowing. Means they themselves don’t know the rules. Same grounds one appeal allowed and other refused. What a shame

Hounslow council are inept…why can I not simply ‘renew’ my residence parking permit from last year? I am being forced to provide all of the same information ( proof of address / proof of ownership / council tax etc etc etc ) it’s extremely tedious and clearly there is no system in place to simply renew. Get a grip Hounslow Council!!!

For two of your workers to come up onto my balcony about 2 weeks ago and start work on a long standing issue with a leak that the lady downstairs was experiencing without any warning at all is a breach of security in my opinion, abit of prior warning would of been appreciated, not being woken on my sofa trying to have a nap, and to hear them working and chatting away it scared the life out of me , I don't lock my balcony door as spiderman is not one of my neighbours so no one can get in and the day this appointment was it was 26 out side so my window was also open, and I live top floor of a masionette so they would of used a set of ladders, shocking beyond words!

If I could give them zero I would like many others! They are a complete failure Hounslow Council! They dont return calls they dont call you back. They expect you to know their policies which they do not follow themselves! They make innocent people look bad pass the buck. They do not support or help you. Worst Council ever! The leader you call he doesn't return calls or emails. The ceo never responds to emails. Hounslow Council is a complete shambles

- Hopelessly corrupt. Staff on the take from The W.E.F. must be booted out and prosecuted.

Received absolutely amazing customer service from Drew today. Very helpful and professional. Thank you Drew.