Hoseasons Reviews 

62,524
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 12,371 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the website is extremely easy to navigate, making the booking process smooth and stress-free when planning their vacations. Travelers frequently praise the friendly, knowledgeable staff members who go out of their way to assist whenever itinerary changes are necessary. However, some customers also noted issues with misleading online property details and unexpected location discrepancies upon arrival. A few guests encountered frustrating situations where advertised descriptions did not match the actual accommodation they received. Some people also felt that communication channels could be improved when dealing with these specific site concerns.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, describing it as simple, quick, and very easy... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing satisfaction with easy booking processes and... See more

Staff

Users describe positive interactions with staff, noting that the team members are consistently friendly,... See more

Website

Consumers find website to be positive, highlighting that it is easy to navigate and simple for bookings.... See more

Location

People report positive experiences with location, noting that the parks are set in beautiful areas that are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lodge was beautifully situated with wonderful views and pristine condition upon arrival. Our lodge was well appointed - all three of our bedrooms were en-suite so perfect for a family holiday. St... See more

Rated 5 out of 5 stars

We had a family holiday booked which we were unable to take due to one of my daughters falling pregnant, the due date fell right in the middle of our trip. I first spoke to someone on the Hoseason cha... See more

Rated 5 out of 5 stars

Had a lovely week, weather was amazing as were the staff and facilities at Thurston manor! Nothing too much trouble for any of the team, plenty to see & do in the area, & park caters for all, either y... See more

Company replied

Rated 5 out of 5 stars

Very easy process to book online. Location we wanted. One thing I wish was that there were more places available that dont allow dogs. As my husband has allergies to pet fur. So finding somewhere sui... See more


Company details

  1. Vacation Rental

About Hoseasons

Written by the company

Hoseasons is one of the UK’s leading self-catering accommodation specialists, home to over 30,000 places to stay throughout England, Scotland and Wales. Discover our impressive portfolio of lodges, holiday parks, boat holidays and cottages in thousands of locations across the UK, from dreamy coastal retreats to remote countryside hideaways. With over 80 years of experience providing exceptional holidays to millions of customers, you can trust Hoseasons to help you find the perfect accommodation for your next UK break.

As a member of ABTA, Hoseasons is committed to maintaining a high standard of service. Our dedicated customer service team is on hand to help seven days a week, from before you book right through until after your stay.

Here are just a few of the reasons to book with us:

  1. Price match promise* - book with confidence knowing you’ve got an unbeatable price
  2. Biggest choice* - we have the biggest choice of holiday parks across the UK
  3. Low deposit booking* - secure a great price today for just £25
  4. Last-minute deals - save up to 30%* on a last-minute UK holiday
So, what are you waiting for? Start your search for the perfect UK break now on hoseasons.co.uk.

Hoseasons is part of Awaze – Europe’s leading managed vacation rentals and holiday resorts business.

Get ready for your next holiday

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Holiday parks
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*Terms and conditions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63K reviews

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4.5

All reviews

(62,524)

12,126 reviews in the last 12 months

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Rated 5 out of 5 stars

Successful booking

Tried to book a boat online but could not get site to work so rang Hoseasons and very helpful assistant went through the booking for me, so satisfactory outcome thank you.

20 August 2026
Rated 3 out of 5 stars

Great holiday apart from customer service

Really loved the site and our lodge was very nice apart from that we had a light bulb that was like a strobe light in our bedroom the whole holiday, we asked for it to be sorted twice but nothing was done.
Our hot tub had an issue too, there was no light working in it and no sufficient lighting around it so we couldn’t use it at night. We asked for this to be sorted and were told twice that they would find some lighting. This never happened.
Such a shame we were ignored as the holiday would have been perfect otherwise.

22 August 2026
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Reply from Hoseasons

Hi there, thanks for taking the time to share your feedback. While we are pleased to hear you enjoyed your stay and found the lodge to your liking, we are sorry to hear about the issues you experienced during your stay, particularly with the light bulb in your bedroom and the hot tub lighting. It's very disappointing that despite your efforts to report these problems twice, they were not resolved by the team on park. We understand how frustrating this must have been and sincerely apologise that these issues detracted from what would have otherwise been a perfect holiday.
We do hope that this doesn't deter you from booking with us again in the future.
Regards, Fiona
Hoseasons

Rated 4 out of 5 stars

Easy web page to book on

Easy web page to book on. Unfortunately the company had double booked hence the four star, but I was contacted quickly about this issue and another accommodation was offered. Yet to have holiday so can't review on the actual accommodation or site as yet

17 August 2026
Rated 4 out of 5 stars

We hired the Horizon 1 boat for a week…

We hired the Horizon 1 boat for a week on booking the information by mail is extensive and complete. On arrival at Benson friendly pleasant and efficient customer service. The instructions were complete. The boat was clean and presentable. However, in the days passing There were top deck seat pads missing and fixings brocken causing securing issues in the wind. Quality very poor and uncomfortable. Small children 10 and 12 yrs twin room space cramped and complaints were they are very narrow Questionable for comfort for adults ! The main bedroom was OK The overall feel of comfort from the mattresses is hard and uncomfortable.
The bed in the main cabin area which converts from dropping the table to make the bed base we had to use the rear outside platform seat pad as the mattress which is of poor quality and very uncomfortable. All together sleeping was made average ! The quality of bedding and towels was good. The toilet shower room was adequate however the entrance exit into shower menouvering through the glazed.door was difficult due to the floor design which curves upward and potential slip hazard The floor is slippery when wet so take care !.. the shower itself works well and efficient. We had a problem with the bilge pump running that was LOUD when it automatically cuts in every hour during the night despite turning bilge pump off at night made sleeping difficult. !! The cooking and fridge were adequate and mainly worked well. One of the draws kept opening causing a trip hazard. ! The handling was good particularly using stern and aft side Thrusters entering locks and mooring. The one problem was that on booking information quoted a fuel deposit would be £350 paid on arrival and dependant on hours engine use on return unspent fuel would be refunded. It turned out on arrival they asked for £450 fuel deposit !! Appreciate fuel prices rise !! But this should be made clear prior to booking !!. The staff at Le Boat Cheartsy marina were friendly and accommodating The marina itself is excellent for free overnight stop, village amenities shops restuarants etc whilst excellent are 3/4 hour walk though bikes available to use. Overall standard of Horizon 1 boat due to constant hire use is good given the hire fees. However, more consideration to replacing well used pads and mattresses is needed to improve experience and sleep quality better.

14 August 2026
Unprompted review
Rated 2 out of 5 stars

Pricing on web site incorrect price…

Pricing on web site incorrect price jumps up when you book they say we know its wrong we are working to correct pricing just say the actual price is showing on payment page Shirley you should stand by web pricing
This has been going on for months my niece and husband booked one a couple of months ago as a surprise for our Golden wedding Anniversary and my 70 th birthday which is on the 4 th and the 7th of September and the same thing happened to them it’s not good enough it’s false advertising we booked this one the other day as a surprise for my niece as it’s her 70 th birthday on the 7 th of IOctober but after this we won’t be booking one again with you I rang up and asked why the price wasn’t the same as it said on the internet and all I got was we are updating the system the same excuse as you gave my niece when she booked a couple of months ago not good enough

22 August 2026
Hoseasons logo

Reply from Hoseasons

Hi Ian, thanks for taking the time to share your feedback. We are truly sorry to hear about the frustration and inconvenience you experienced with online pricing. We understand the frustration and inconvenience that this will have caused, especially when planning a family break for a special occasion.
Your feedback is very important to us, and we genuinely appreciate you bringing this matter to our attention. Please rest assured that we are actively working to improve our online system so that it accurately reflects all costs and provides a clearer and more transparent experience for our customers.
Regards, Fiona
Hoseasons

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