Home Instead UK Reviews 

Totally poor experience. Hide behind every word in the contract they make you sign. Care Average. Carers misappropriated monies. Closed ranks and terminate contract with us with 5 days notice. Had to find alternate arranges for my mum which we couldn't in this period. Flat left in a filthy condition. So sad we trusted this company

Working for this company for has put me under a ridiculous amount of stress when I started they knew I couldn’t drive and advertised the job as a walker and I was told I would have local clients… I was very wrong always sending me on long journeys to get to clients (costing me a lot of money!)
When I went back to education they said they could accommodate and work with me but constantly called me whilst I was in classes and asked me to come on when I would be on also putting me on calls without even asking and expecting me to just do it. When I stood up for myself and put my foot down they gave me 1 client a week that’s past a joke!!!!
Handed my notice in and told me if I didn’t do the certain shifts they wanted me to do (which they never asked me to do either) they would give me a bad reference when going for a new job!

On the whole, the 24 hour 1;1 care given was good, if not consistent.
Staff would come and go, staff retention seems to be an issue but in our experience it seems to be the management that is the issue.
We had raised several complaints that were never even responded to by the pervious management. The new management is not much better. Rude, shows no compassion and is 100% money focused.
Our relative had to go into a nursing home and yet we still had to pay for the 4 week notice with no reduction in the fee as she was no longer receiving the 24 hour care, and so in essence she was charged £6500 for nothing!
Shame on you HomeInstead!
When we asked what the money was to cover we were just told “it’s in the contract”
So basically, nothing.
We will be taking this further.
Lesson learnt.
Choose wisely for your loved ones.

Would not recommend this company. All I ever hear is complaints from other staff and pretty much all of my clients who have capacity. If I knew a company were treating my relative the way these do to the clients we're trying to look after I'd report them. If only clients families knew.
Communication's always been non-existent and still is despite us carers telling the office all the time. They seem to go through staff like there's no tomorrow both in the office and out on care so it's no wonder that by the time you chase up an update on something, the person dealing with it isn't there any more.
We had a few staff where I thought things would change but of course these have now gone, replaced by staff who fit more into the theme of brushing everything under the carpet.
Just feel like we're lied to all the time. There are a handful of favoured staff (those who keep their trap shut/brown-nose office), and the rest are extremely overworked and nobody cares.

Will add that I know all Home Insteads are owned by different people and people's experiences and values will vary a lot from office to office. My experience is with the Wetherby office, I can't comment on others.

Care givers are lovely and obviously work under a lot of pressure seemingly caused by a chaotic management structure.
Despite initial promises at the first meeting of what a great service they’ll provide. Homeinstead sadly did not meet expectations.
They’re very quick to take money from your bank account for care hours they haven’t given. Trying to get the monies refunded is met with silence.
They’re far too overpriced for the standard of care they actually provide. Backup response from local office (Hingham) and head office was zero.
Save your money and look for care of your loved one elsewhere.

I arranged a first meeting with myself, my mother and a manager from Home Instead (Wirral). The manager did not arrive for the meeting. Neither did I receive any message to say that she couldn't attend. I phoned her office half an hour after the meeting should have begun and was told that the manager couldn't speak to me as she was on the phone. When I pointed out that the manager should have been with me and not on the phone, the person I spoke to said that they were short staffed and that the manager was covering calls. I left my mobile number for the manager to call me back. She did not do so. It's now more than 24 hours since the meeting and I've still received no message and no apology. As you can guess, I will not be using this company to provide support for mum. Their leaflet is in the recycling.

Poor communication from this team despite attempts over and over again to clarify my mother’s needs. Would not recommend.

As I got an offer on phone after another one in email , I signed sounded really fair and after I signed they are just changed details

So with 0hours contract being non stop avaliable and covering all between E1-E17 , every day the first 10miles unpaid .... well not what I looking for .
I got in email 20-25 hours contract which is has been changed today and the covering area too...

If you see the end of the day will be minus with this details.

I got 2 calls one email and today another one all of them has been with different details

Is this legal to change the details after you already signed? 🤷‍♀️

I wasted my time and I deleted other interview opportunities because I want to believe in this company!!

I can't image how they treat their clients if they treat people like this. The not reliable company at all

People should not belive what they said 😕

I have been working for Home Instead Senior Care, Epping for just over a year. It has been a true experience and I have learnt so much. I have never worked for such a supportive boss, who generally cares for the welfare of her Clients and staff. Home Instead definitely go the extra mile. Looking forward to the future .

Highly Recommend Home Instead. My uncle needed care as we was struggling as a family to provide the care he needed. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands.

I do not understand the other reviews regarding the pricing as for the price i pay it is well worth the money and considerably cheap.

Been reluctantly using this company for many years now. They are ridiculously over priced. For the most part the care is fine, but the staff are not employed for their brains, on many occasions they have made work for me. Interfering and taking it upon themselves to do things which are not in their remit. Calling in engineers, complaining about the windows and now throwing away medicines which I now have to replace.
Care companies are supposed to make life easier. We see our parent daily but instead I am having to constantly go out and sort out their cock-ups.
Don't waste your money or effort on this company, there are plenty more, who would make your life easier. Because isn't That what you pay for?

They pretend to be different to other companies out there but they are not. Don't pay over the odds for common rate care. Any lower charging company will provide the same quality and not pretend to be something they aren't