Homeclean Harrow and Wembley Reviews 10

I have always cleaned my house myself but having got very busy recently I contacted Home Clean. The contract I signed up to initially was for 3 months. Despite a bad experience, I signed up for a further 6 months, against my better judgement.

In summary, you essentially pay them for a name and a contact number for a cleaner, then it’s potluck if the cleaner turns up.

My first cleaner did not come until an hour after ETA for a 4 hour clean. I never saw her again – she later informed Home Clean that my address was too far. Fair enough, they got me another. Must mention here that it takes them quite a while to get replacement cleaner - in the sales pitch you get the impression that they have several cleaners on their list to draw on – but it can’t be further from the truth. The second cleaner I saw only once – she was a fine cleaner, but she couldn’t carry on due to a second job she had. After another few weeks, I got the 3rd cleaner – she seemed to be regular, consistent and timely. Unfortunately for Home Clean, she left soon after for another stint.

Since then it’s been more stressful than convenient while dealing with Home Clean. They give you a time and either arrive late, or not at all. I have heard all the excuses going – back pain, sudden appointments, sickness, including one cleaner who looked up my address on Rightmove and informed me that my house was too big to clean.

The company take no responsibility for any accidents or damage. Apparently to be sorted between client and cleaner. So, you basically pay the company for nothing.
Despite not getting what I signed up for, at best a patchy, irregular service, Home Clean has refused to repay the outstanding contract value– their stance being that they still provide a cleaner – every now and then! So now I am stuck with this company till the contract ends. An absolute joke of a company!

I don't understand why this company is on the market.

You have to pay them for a contract and then they are unable to find you a replacement when the original cleaner is on holiday for 6 weeks and they wish you luck in finding another one while letting you know they will be in touch when the other cleaner is back in 6 weeks. HOW IS THIS POSSIBLE?! Really! I couldn't find to leave a review for the Solihull branch as this is where this happened.

Not to even go into the fact that the cleaner was mediocre at best, complained about one thing or another all the time and broke my floor steamer, scratched the hell out of my new shower and new cooker, broke a photo frame and didn't vacuum where the cats threw litter out of the box as she thought that was salt and left it in a corner for me. Wouldn't take the trash out, wouldn't even clean the cup she drank from and the list could go on. Didn't vacuum under the bed. I essentially had to do a pre-clean before the cleaner came and another after she left to collect everything that was left lying around the house like rags and cleaning products because she won't put them back (I have young kids and pets and the cleaning products can't be lying around).

I gave the cleaner 6 months and although some things improved it was minimal at best. I would have carried as well because of how busy I am and trying to find someone else is a nightmare and that's when she announces she is going on holiday for 6 weeks and the agency can't replace her during this time and are wishing me luck in finding someone else.

DO NOT USE THEM!

(Shortened review for ease of reading) Paid Home Clean to clean my house before I moved in. Sent cleaner £100 but arrived to find no cleaning had been done apart from the oven. Home Clean refused to refund or send round another cleaner.

Homeclean have taken my money and have not been able to provide a cleaner. I ask them for a part refund and they have declined. The upfront 3 months charge was for them to source a cleaner within a reasonable time.

My cleaner did not show up for the first visit, and didn’t tell me.
When messaged I just got a reply saying I’m not coming.
Office also very unhelpful when I phoned to tell them.

Was happy with the service. They did a great job and very professional in handling their duties. My stuff are now in order and will definitely use them again. Thank you

Avoid. We booked cleaner to clean our house and cleaner showed up super lazy, haven’t done even 50% of the job. Avoid this company is just waste of time and money

This review is in regards to the Homeclean Manchester franchise.

I was pleasantly surprised when I contacted Homeclean for a last minute one-off clean after our usual cleaner notified us just 48 hours before her cleaning day that she had moved and could no longer clean. We were given an exceptional cleaner who when we requested that they become our regular cleaner we were told that they only do one-off cleans as they have another steady job and only pick up one-off cleans every once in a while. We were assured that we would receive a great trial cleaner who would be just as great or even better. This was not the case. The cleaner arrived late even though they only lived 3 minutes away from us (as the cleaner themselves confirmed) and then they spent 90 minutes cleaning one bedroom and en-suite in a three bedroom three bedroom house that the one-off cleaner completed in 3 hours and 30 minutes. When we contacted Homeclean about the unacceptable nature of it and that we would not be paying for more than the 3 hours even if it took her longer than the allotted time we were told that we could not do so and subsequently were scolded and admonished by a Homeclean telephone customer service representative. It is safe to say we will not use their services anymore since it also deprives cleaners of their full payment amount and we went ahead and privately contacted and have arranged a cleaning schedule with the original cleaner we wanted without the use of Homeclean as an intermediary.

Would seriously not recommend their service for more than a one-off since they use their exemplary one-off cleaners to shine and suck you into 3+ month contracts with sub-par regular cleaners.

Stay away!

I was blackmailed by this company. They took my money for the service that wasn't provided, then refused to refund, unless I removed my honest review as a disappointed customer. Not even mentioning weeks of pointless emails and waste of time.
Wasn't worth taking them to court, they don't worth the time, but clearly were in breach of the contract, not mentioning the ethical side of it.

So, think twice, before contacting them