Hollandandbarrett Reviews 

Very quickly ordered and collected in about 1 hour,all good 👍😊

Excellent products and many options. Easy online orders. Great updates and superfast delivery.

Great shop with plenty of good quality products healthy and organic foods and rewards that keep coming me back every time

Really disappointed with the customer service at the St Ann's shopping center in Harrow.

I was waiting in the queue to pay, but other customers were being served before me even though I had been waiting. I eventually got frustrated and raised my voice, and only then was I served.

What annoyed me most was what happened afterwards. Instead of someone simply acknowledging it or apologising, I was told that next time I should use the self-checkout. I said that if I had known there was a self-checkout, I would have used it, but the response was just, “It’s for next time.”

I honestly found that quite dismissive. I wasn’t asking for advice on what I should do next time. I was upset because I had been waiting and felt I was being overlooked.

A simple “sorry about that” would have made a big difference. Instead, I left feeling like I was somehow being blamed for the situation.

It’s a shame, but after this experience I probably won’t be going back.

In riverside uk the items are expensive and it the place looks rubbish

Bluewaters H&B, l had to return an item today which having read about the product realised it was not for me . I managed to exchange my item for another product suitable to me with the help of a lovely friendly shop assistant Fatima. Very satisfied with the service I received.

Local store with health and wellness products in store.

Whether I purchase in store or via the app, the service is second to none. I usually shop in either the Kirkcaldy or Glenrothes store & the Staff are always attentive & knowledgeable.

I have a regular subscription to Free Soul for their greens powder. I noticed Holland and Barrett had an offer online. I purchased 3 packs which ended up with a a significant saving of £30.
H & B have some great offers online.

£174.53 order LOST? Failure of next day delivery and lost, there has been no response, refund, or replacement for four days. What kind of service is this?

How can you offer a service, fail to deliver, and not conduct the proper investigation to keep customers informed or ensure a full refund?

Despite four calls and three emails, no solution has been provided. I will avoid future purchases to save myself time and hassle.

I would rate my experience at Holland & Barrett on Albany Road, Cardiff, as excellent — 5 stars!

There was a gentleman who took the time to explain everything to me, answer all of my questions and address any concerns I had. He was incredibly attentive, helpful, friendly and understanding. As I’m going through the menopause, I’m trying to find the best products to help me maintain good health during what can be a challenging transition, and he was extremely knowledgeable and supportive throughout.

The young lady on the till was also wonderful. Both of them were so kind and patient and spent a lot of time helping me, which I really appreciated.

Excellent customer service from both of them. Well done, and thank you! 😊

I am beyond angry my hair is ruined !

My hair was a medium brown and now after using Holland & Barrett 4N - Natural Chestnut my hair is now JET BLACK!!

I am going to have to go to the hairdressers and get my full head of hair stripped !!

This isn’t the colour that is shown on the box and yes I followed all the instructions .

I want a full refund and even at that it’s not going to make up for the money I am going to be out to get this sorted !

This is now going to cost a lot time and money to resolve this !!!

If I wanted JET BLACK hair I would off purchased that option but I didn’t and now I have jet black hair !!!

Order number - 9031244254

Not fit for purpose !! False advert / colour!

10.08.26 - Still NO contact from H&B . There response says I will be contacted and still nothing !!!

You have been sent all the information as requested!

If there was an option for no stars, I would have chose that, ordered online they left the parcel outside my house on a main road, got back home no parcel there, reached out to customer service, nothing they can do as parcel was delivered, so £55 down and no supplyments, I will not be ordering from here again

H&B - Gravesend
I did an exchange for H&B Omega Fish oil 1000mg £17.99 because I bought the wrong tablet - H&B NAD+ £17.82 on the 3 for 2 offer at the H&B Canary wharf.
The customer advisor said to me I need to pay a balance of £3.74 after making the payment and payment went through, my brain click so I asked why did I pay a balance of £3.74, he said that is what the system said, I said that does not make any sense, anyone with a brain would know that the amount is incorrect, he called someone senior to help and she tried to work out the discrepancies and she couldn't herself. The manager was on break so they said I need to come back in 30mins which I did because I am like this must be a joke. After returning in the store 30mins later I explain to the manager what happened and I am sure the advisors did as well and to conclude she said there is nothing she can do because it is the system and the system add and minus some amounts because my first purchase was a 3 for 2 offer. She said Sorry, I took my receipt slowly but surely and walked out. I am like, I waited 30mins to hear nonsense where not even the manager could override the system/AI and refund my money. H&B, you just lost a customer, I will take my purchases to Amazon and ensure that I am not buying from you or any of your subsidiaries....Useless.

The product I have been buying seems to have changed packaging and size although I think the reduced price reflects that. I always order online for collection and it works well. There is one man in my local store who’s lovely and always helpful and I have typically seen him recently.

Ordered a product on line. Expensive for home delivery but paid the price for ease of getting the product as my local store didn't stock the product I wanted and the shop assistant was not very helpful.
The packaging was fine on the outside but the box the product was in was damp. There was slight leakage from the actual product. In hindsight, I wish I'd returned the product.

To be honest I am getting sick and tired of having to pay postage to companies for delivery only to then have to be mucked about by Royal Mai..
I watched 'Live Tracking' yesterday for my parcel, it stopped dead at 4.15pm (Mail parson obviously gace up and went home!) and didn't move for over two hours. I gave up, so much for keeping medication levels high in the body.
Royal Mail is a farce, why make me pay so you can use them so they can mess people about and not deliver for days on end whilst telling me on your website, that 48 hours tracked means I will have to wait an additional 5 days until I can do anything. Take the hit yourself, send things out for free if we cannot trust Royal Mail (and we cannot) An email from youselves the NEXT DAY just doesn't cut it, get a better carrier!
This is the last order I'll be making because of royal mail, and will source my stuff elsewhere (which isn't hard looking at alternatives) Shame!

Issues with first app order, required a call to customer services .
I also placed a click and collect order rather than wait for delivery, as items were needed in a hurry. Unfortunately despite them taking my cash my order is now over 4 days late.
A big let down, only an automated response to my complaint, very poor service.

I really do want to like this company. They have the most wonderful staff and quality products. What is there not to love? Well everytime I get used to and love a product it either vanishes never to be seen again with no explanation or it is tinkered with and eventually bears no relation to the product originally loved. The latest casualty being the Q&A seaweed eye peptide. Gone, never to be seen again.

Absolutely disgusted by the way I have been treated and insulted as well

I placed the order Sunday, it was delivered to the store on the Monday but when I went to collect it Tuesday I was told they didn't have it, it was out of stock but arriving

I checked with Customer Services and was told to go back and ask them to look again as it was delivered Monday

I went back with proof of delivery and it was found instantly, an hour after collecting it I received a message advising me that it was ready for collection

On opening the box it was clear a package was leaking and I was asked to send a photo. The package emptied on my bag, jeans and train seat, I provided photos of this and the package and was told there was no evidence of any leak

I lifted it off the side to another pile of powder and sent a further photo, whilst asking for their complaints procedure and was again told no evidence

Essentially I was being accused without them actually saying it, of lying.

The package has a clear hole in it, which was in the original photo but as covered in powder not so clear

How can a company consider it acceptable to treat people this way AND they have still not provided me with their complaints procedure

I will no longer use them, absolutely appalling way to treat someone - it has taken days, my BP is rising and I am being made to feel that I'm lying when I am not over something relatively cheap