I really appreciated how the store team was reactive to my online order which I decided to pick up in store. 20 mins after placing the order, my order "was picked up" according to the d... See more
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Review summary
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Great stores, always clean and nice cool temperature inside. Easy to use self service machines and a reasonable points rewards system! Great range of affordable vegan and cruelty free beauty, and toil... See more
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I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out... See more
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I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try... See more
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Company details
Contact info
7 Barling Way, CV10 7RH, Nuneaton , United Kingdom
- 0330 058 2025
- www.hollandandbarrett.com
4.2
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problematic order, resolved eventually
I placed an order for about 10 items, a few of which were shipped from a third party seller.
The good: shipping was quick.
The bad: 2 items were missing. One from H&B, one from the third party seller.
The good: one item was replaced, the other item was refunded.
The bad: the online chat bot is quite useless for anything other the most standard issues.
The good: customer service over email was helpful and we got it all resolved.
29 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you for taking the time to share your detailed feedback with us.
We're really pleased to hear that your order arrived quickly and that our customer service team was able to resolve the missing items for you.
We're sorry that part of your order was missing and that our chatbot didn't provide the support you needed. We truly appreciate you highlighting this, as feedback like yours helps us identify where we can improve the customer experience.
Thank you again for your patience and understanding throughout the process. We hope to provide you with a much smoother experience next time, and we look forward to serving you again soon.
H&B💚️
Very happy
After reading about a supplement that would help with osteoarthritis on social media i decided to do some more research. Having found the supplement they were promoting was at an exhobitant price I looked on Holland & Barrett website and found a product that would help. Ive been taking it for just over 45 days now and my friend has said she has already noticed a difference in my walking. Very pleased with my purchase and the delivery and will definitely be ordering more.
29 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you so much for taking the time to share your experience!
We're delighted to hear that you did your research and found a product that suited both your needs and your budget.
It's especially wonderful to hear that you've already noticed a positive difference after 45 days, and that your friend has noticed an improvement too.
We're also pleased that you were happy with our delivery service.
Thank you for choosing Holland & Barrett, and we look forward to supporting you on your wellness journey. We can't wait to welcome you back for your next order!
H&B💚️
Slow CS
Slow CS, and one of the staff member in Crownpoint lied about the return policy.
27 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations, particularly regarding the service you received and the information you were given about our returns policy.
We've shared your comments with the relevant team, and we appreciate you bringing this to our attention. If you'd like to discuss your experience further, please contact our Customer Service team via the Help Centre, and they'll be happy to look into this with you.
H&B.
Purchased items for home delivery
Purchased items for home delivery on the 11th June. All the items in cardboard packaging arrived damaged even ones which state they shouldn’t be used if the seal is broken. Immediately contacted the chat team (in South Africa) who offered me a measly £10 voucher on items that totalled in excess of £120 which were unusable.
I asked for a more senior member of staff to contact me, it is now 29 June and I am still waiting for action …..
THIS IS NOT AN ‘UNPROMPTED’ REVIEW IT’S IN RESPONSE TO AN EMAIL
UPDATE: I was eventually given a refund, this should have happened when I initially contacted customer support. This is the reason why I will continue to shop at H&B.
11 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Thank you for taking the time to update your review.
We're sorry to hear about your experience and understand how frustrating the wait was. We also appreciate your patience while we looked into this for you.
We're really pleased we were able to resolve this by arranging your refund. If there's anything else you'd like to discuss, please feel free to reply to our Customer Experience team. We'll be more than happy to chat this through with you.
H&B.
The 3 stars are for the instore staff…
The 3 stars are for the instore staff as when visiting a few recently trying to locate a product they were friendly and helpful.
However shopping online is a completely different matter. From unclear stock availability, price changes, unclear points history where you actually do not know how you have acquired points or whether your 'rewards' automatically apply points bonuses to your orders. If you reach out to customer services they're so keen to close their 'ticket' to reach targets that you receive a quite generic response rather than one which fully addressed your concerns.Whilst waiting for a full response you will receive a 'How did we do?' survey which happens to close before you can do anything about it so therefore this is my response in review form.
20 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Thanks for your feedback!
We really appreciate you taking the time to let us know how we did. We'll get this passed over to the team for review.
We hope to see you again soon!
Team H&B 💚
Over 150 pounds bill, and I paid in the shop twice what I would pay online. Who wants to feel like a loser after shopping?
Today, I visited the Princess Street shop in Edinburgh and only realised afterwards that I paid nearly twice the online price for the same products. Since there’s no legal requirement for price matching between stores and websites, I feel manipulated and have decided to stop shopping with Holland and Barrett forever. They are also removing membership cards, which means I would have to shout my email or type it in front of everyone, all watching me on a big screen. Goodbye, HB, forever. I spent 150 pounds, but I could have bought the same items online for half that amount.
28 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Kasia,
Thank you for taking the time to share your feedback. My name's Grace, and I'm contacting you back from Holland & Barrett's Customer Experience team.
I'm sorry to hear that you left feeling disappointed after your recent visit to our Princes Street store. I appreciate how frustrating it can be to discover that prices or promotions differ from those available online.
We always aim to make our pricing and promotional offers as clear as possible across our stores and online.
As with many retailers, some prices and promotions may vary between channels. If any unopened items from your purchase are no longer suitable, you're very welcome to return them within 30 days of purchase in line with our returns policy.
I'd also like to reassure you that our loyalty programme hasn't closed. It has evolved into H&B&Me, and your existing account remains active. I can see that you already had £6 worth of points on your account, which you can also view and manage online. While physical loyalty cards are no longer used, members can still access their account in several ways when shopping with us.
As a gesture of goodwill and to thank you for taking the time to share your experience, I've increased your points balance to £20. These points are available to spend straight away, either in store or online.
Thank you again for bringing your concerns to our attention. We really value your feedback, as it helps us continue to improve our customers' experience. I hope we'll have the opportunity to welcome you back in the future.
Excellent Service by H&B
My parcel was Delivered by Royal Mail- image received but no parcel - Typical Royal Mail… Contacted customer service at H&B, and they immediately acted upon my request and delivered my order again with no issues . Thank you H&B- well done .
23 June 2026
Unprompted review
Reply from Hollandandbarrett
Hey Kesh,
Thanks for your kind words! We're really glad to hear that we could get this fixed for you.
We look forward to seeing you soon!
Team H&B 💚
Stayed at home all day waiting on my…
Stayed at home all day waiting on my delivery
I even made sure i front door is open, for me to then check deliver update we try to deliver no one was at home, all lies stayed home from 10 in the mornong
Rubbish like this i received
Hello Dyron,
We are sorry to inform you that our carrier has experienced a minor delay in delivering your order.
Please rest assured that this is still on its way to you and will be delivered as soon as possible.
We expect your tracking to update in the next 24 hours.
27 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Dyron,
Thanks for taking the time to leave us a review.
We are really sorry to hear of your recent experience ordering from us.
We have requested further details through Trustpilot. Please fill in the information via the link request that's been emailed to you, as we would like to get this looked into and resolved.
Have a great day, and we hope to hear from you.
H&B
Great knowledgeable staff and wide…
Great knowledgeable staff and wide range of products.
25 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Graham,
Thanks for your kind words! We're really glad to hear that we could help.
We look forward to seeing you soon!
Team H&B 💚
Amazing Price, Amazing Service!
I went onto the Holland & Barratt website to see how much their lavender oil was and was pleasantly surprised to find they were half price so I ordered 5 which then included free delivery. Amazingly the items arrived in good packaging the very next day. It was an incredibly efficient service and one I would highly recommend.
16 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Alan,
Thanks for your kind words! We're really glad to hear that you enjoyed shopping with us.
We look forward to seeing you soon!
Team H&B 💚
Loved it i went to the holland and…
Loved it i went to the holland and barret with my mum in prestatyn and walked in got some tablets for my mum and we met the store manager called Jon he was so nice and even gave us a discount and singed us up so we were a member highly recommend Holland and barret in prestatyn and met Jon and say hi and make him feel like he has done a good job
27 June 2026
Unprompted review
Reply from Hollandandbarrett
Hey Katie,
Thanks for your kind words! We're really glad to hear that you enjoyed shopping with us.
We look forward to seeing you again soon!
Team H&B 💚
H&B charge £4.99 for next day delivery…
H&B charge £4.99 for next day delivery & use Relay Delivery services (who have abject ratings here) despite requesting they use Royal Mail or Evri after getting usual notification from Relay to collect at local shop !!!!!
24 hours later no delivery of urgent medical supplies
27 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Marion,
Many thanks for taking the time to submit your review.
We're really sorry to hear about this. Our Customer Experience team will be reviewing this and getting back to you as soon as possible.
We wish you a lovely weekend in the meantime.
H&B.
Great customer service product on time…
Great customer service product on time easy to use website very straight forward. Will use again.
11 June 2026
Unprompted review
Reply from Hollandandbarrett
Hey Debra
Thanks for your kind words! We're really glad that you enjoy shopping with us.
We look forward to seeing you soon!
Team H&B 💚
The Berwick branch are excellent
The Berwick branch of Holland and Barrett are amazing. The staff are all very knowledgeable and very polite friendly and helpful. They always make you aware of the best offers available of what you are looking for
19 June 2026
Unprompted review
Reply from Hollandandbarrett
Hey there John,
Thanks for your kind words! We're really glad that you enjoy shopping in our Berwick branch.
We'll be sure to pass this feedback to the store!
Team H&B 💚
BOGOF offers unclear
Their BOGOF offers don't make it clear that you're supposed to commit to buying two items at the point of purchase to receive the second one free. Almost like it's been done deliberately. It wouldn't take much to make this information more prominent rather than in a policy under a few layers of bureaucracy.
26 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello Dan,
Thank you for taking the time to share your feedback.
Our Buy 1 Get 1 offer is a mix-and-match promotion, so both qualifying items would need to be added at the point of purchase for the offer to apply. We do appreciate your comments and will make sure to pass them on to the relevant teams.
We’re more than happy to assist you further, and someone will be in touch with you shortly.
H&B
Extremely disappointed
Extremely disappointed. Having paid £21.99 plus delivery of £3.99 I would have expected to receive a full tube of cream. I ordered Madeca Cream Time Reverse Zero 80ml tube that arrived yesterday. Having opened it this morning I was appalled to see the tube considerably not filled. It seems like only have full. The packaging of the box and tube is made to show bigger than the actual amount of 80ml of cream. I have taken photos of the half empty tube. Misleading and almost fraud.
27 June 2026
Unprompted review
Reply from Hollandandbarrett
Hello there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concern.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into it further.
H&B
Mixed
I placed an order of about 10 items, 5 of which were multiple of the same. Received 3 items, so contacted CS who immediately dispatched the missing items. The order then gets delayed, and 4 days later I get told it's been damaged in dispatch and to fill in a form requesting refund or replacement, but the form doesn't work so I contact CS who say my order has been delivered so I have to re-explain the whole saga. They dispatch replacement which ends up being 3 items. So have to contact CS again to get the final 4, which have just arrived and leaked in the box and all over my carpet. Customer Service were responsive throughout and helpful, albeit continuity of care could perhaps be improved. I've always had impeccable service from H&B so this won't put me off though!
26 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Once again, we're sorry to hear this.
Please fill in the details we've requested from you via Trustpilot so that our Customer Experience team will be able to assist you further with this and make sure this is resolved in a satisfactory manner.
Have a lovely day in the meantime, and we look forward to hearing from you.
H&B.
Happy shopper
Great offers on food items I needed to stock up on recently. Easy on line ordering, fast delivery.
13 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Neetc,
Thank you for your lovely 5-star review and your kind feedback!
We're delighted to hear you had a great experience ordering online with great offers on food items and had a fast delivery too!
We really appreciate you taking the time to share your experience with us.
Thank you for shopping with us, and we hope you have a lovely day!
H&B 💚
Ordered Vitamins online
For this order, I placed the order online, since I was on holiday. I quickly found the vitamins I wanted (Two jars of Cod liver oil, with multi vitamins and one jar of Turmeric) and swiftly made payment. Whilst I was enjoying the remainder of my holiday, the order was processed and delivered to my home. When I arrived home everything was there as I had ordered. Very pleased, many thanks.
16 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Ivan,
Thank you for your lovely 5-star review and your kind feedback!
We're delighted to hear you had a great experience ordering online and were able to find the items you needed.
It's also wonderful to know your parcel arrived in time for your return from holiday.
We really appreciate you taking the time to share your experience with us.
Thank you for shopping with us, and we hope you have a lovely day!
H&B 💚
Went to H&B for some Castrol oil and came out happy.
Went to H&B for some Castrol oil, the assistant, saw me looking and came over, offering to help, I wasn't sure what type too buy, so she suggested various ones,i lelf happy with my purchase, and will use them again.
13 June 2026
Unprompted review
Reply from Hollandandbarrett
Hi Carol,
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We'd like to share your wonderful words with our colleagues.
Please can you share which store you visited?
Have a lovely day and take care.
H&B 💚️
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