Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more
Company replied
Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more
Company replied
Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more
Company details
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Know better next time
I usually hire a car whilst on the Island. But, decided not to, on this occasion.
On arrival at the terminal, I was told 3 different lots of information regarding where to pick up the coach. Having waited for almost an hour, the coach finally arrived. We then had to wait a further 45 minutes, before actually departing the airport.
Deciding that spending another one to two hours in the coach dropping other people off, before eventually reaching our own destination, was not suitable, and left the coach early.
This bad initial service, and the fact they wanted to pick us up for our return flight, 4 hours before our flights departure, we decided to get a taxi back to the airport instead. We shared the taxi with another couple at our hotel, and it actually only ended costing us 30 euros per couple with tip.
I wished I had either gone for the quick transfer option, or got a taxi at the airport on arrival, in the first place.
Would have been far better, and would not have wasted almost half a day of a 3 day trip.
I know better next time.
very good service
pick up was waitng for us and helped…
pick up was waitng for us and helped with luggage at hotel and airport
the same on return but a bit late arriving at hotel but arrived in plenty of time for flight
Highly recommended
Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly the same fare. The taxis were clean and more or less on time. The drivers were polite, helpful and drove carefully. Excellent!! I will certainly use them in the future.
Great service Would I use them again…
Great service Would I use them again 100 percent 👍
Friendly drivers impeccable…
Friendly drivers impeccable timekeeping. Even after our flight was delayed were still right on time for our pick up couldn't have been happier with the service
Friendly drivers
Friendly drivers. Good instructions at airport. Arrived at airport in plenty of time.
Lovely driver arrived on time…
Lovely driver arrived on time .Excellent service.
Easy to locate .Only two stops on…
Easy to locate .Only two stops on transfer on arrival and three on departure.Hardly any waiting time.Fast and efficient.
Excellent service
Excellent service!!
Excellent service by both drivers! Very efficient and on time. Will be booking again
Took 2 hours to transfer on arrival
Took 2 hours to transfer on arrival. On the way back to the airport the driver drove like crazy. He forgot to close the luggage area and my suitcase fell out on the road. He slammed on the brakes, causing me to hurt my back. He threw my case back in the hold, damaging my partners case. Worse transfer I have ever had !

Reply from HolidayTransfers
Excellent service
Excellent service, on time, professional, friendly driver. Would not hesitate in using in future!
Excellent service fairly priced and…
Excellent service fairly priced and efficient pick up well done
Great service
It is so easy and the coaches are fab staff are brilliant thanks
We was told to wait inside,!!
We was told to wait inside,!!! But after 15 mins we went outside. And found our Driver, then told to wait again we did for 45 mins not what we thought was good service.Sorry.

Reply from HolidayTransfers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







