Holiday Autos Reviews 

51,477
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,318 reviews, reviewers had a great experience with this company. Customers frequently highlight the straightforward and efficient booking process, finding the website easy to navigate for comparing various options. Many appreciate the competitive pricing and good value, often finding lower rental rates. Additionally, people commend the friendly, helpful, and knowledgeable staff for their excellent service. However, some customers noted discrepancies with booking details, such as car type or pick-up location not matching their reservation. A few also felt there were unexpected additional charges or pressure to purchase extra insurance at the counter. Some reviewers were not happy with difficulties encountered when amending bookings, or reported issues with car maintenance and breakdowns.

What people talk about most

Service

People report ambiguous experiences with service, with some customers praising the easy and efficient... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding the initial... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding competitive or attractive prices, and... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the patience, professionalism,... See more

Holidays

Customers had ambiguous experiences with holidays, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great easy service to compare all available options. Hired an automatic but on arrival the supplier didn't have an automatic available. Offered a manual upgrade instead which we accepted. This wasn't... See more

Company replied

Rated 4 out of 5 stars

I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the b... See more

Company replied

Rated 4 out of 5 stars

Good services and car supplied was as specified. Clean throughout. Couple of maintenance issues could have been sorted but these did not affect anything

Company replied

Rated 4 out of 5 stars

Holiday autos was great. Dollar car hire took money from my account without any explanation or authorisation. Finding it extremely difficult to contact someone at Dollar/Hertz

Company replied


Company details

  1. Car Rental Agency

Written by the company

We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.


Contact info

3.9

Great

TrustScore 4 out of 5

51K reviews

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3.9

All reviews

(51,477)

2,416 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

I found that they were vety helpful and the service was excellent

25 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We are so pleased to hear that you found our team to be very helpful and that you received excellent service. Thank you for your kind words!

Rated 5 out of 5 stars

All good thank you

All good thank you

25 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're so happy to hear everything was good! We appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Easy to book and a wide range of…

Easy to book and a wide range of options at competitive prices. I collect tomorrow so we’ll see how that process goes.

Update- collected vehicle and the process was seamless! Will highly recommend.

19 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're so happy to hear that you found our booking process easy and our options competitive! We hope your collection goes smoothly tomorrow.

Rated 5 out of 5 stars

Easy to book a rental car and very good…

Easy to book a rental car and very good price.

25 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're delighted to hear that booking your rental car was easy and that you found our prices to be very good. Thank you for your positive feedback; we truly appreciate it.

Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
SCANMERS THIEVES ABSOLUTELY CROOKS
I wanted to change my pickup time but their system has a flaw and it also changed the pickup location to match the drop-off location. That's not what I asked for so had to cancel the entire booking but was charged twice a no refundable corporate card fee. Their system is clearly flawed and live chat was completely useless. The other flaw is that they charged the entire amount on my CC despite the booking clearly detailing what had to be paid upfront and later at the branch. Totally useless, am now £15 out of pocket and with no booking.
WILL NEVER USE AGAIN

24 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Dimitri.

We are truly sorry to hear about the extremely frustrating experience you encountered with your booking.
It was mentioned before making the booking that the corporate code fee it will not be refunded And we are sorry that you had to rebook but to reconfirm the booking you have to cancel the old booking with old supplier and make a new one with the new supplier and offer that you would like as it's a live market system this is the case in all the car rental industry

Stay safe have a pleasant day
Mahmoud

Rated 4 out of 5 stars

Prices very attractive..

Prices very attractive... I win 412 euros comparate same categories of cars renting before for same period.

24 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're happy to hear that our prices were attractive and that you found great value with us! We appreciate your positive feedback.

Rated 5 out of 5 stars

Easy and quick confirmation

Easy and quick confirmation

24 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're delighted to hear that our confirmation process was easy and quick for you. We appreciate your positive feedback!

Rated 1 out of 5 stars

Avoid Holiday Autos - I got ripped off.

Would never use again. I got ripped off on the childrens car seats that I reserved. The website gives you the price of the seats (and any other extras you may need) but you pay the car supplier (in this case Drivalia) direct. Then at the desk they can charge you what they like and say the Holiday Autos website has the wrong price. You have no option really when you are at the airport and already paid for the car hire. What a rip off. No point in using Holiday Autos to compare prices if they can change it later when you pick the car up. Rip off.

27 June 2026
Unprompted review
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Reply from Holiday Autos

Dear mumbles,
It's quite clear from your feedback that you're disappointed and frustrated.
Is the supplier is the one that control prices as it's a service they provide We don't own any child seat and it's an optional extra at the desk and we are sorry that you have to be extra forward but it's from the supplier to control the prices for it
Best Regards.
Mahmoud

Rated 1 out of 5 stars

CarTrawler/Easyjet booked my car holiday…

CarTrawler/Easyjet, booked my car hire with wrong suppliers Twice !.. not accepting 80-85 years old .Terribbly Bad ! Incompetent people. .
I need a Refund !…Never again !!!

18 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Renato,

It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it

Best Regards.
Mahmoud

Rated 5 out of 5 stars

Always used holiday autos for our car…

Always used holiday autos for our car hire aboard. Very easy to book and competitively priced. Never had any issues would recommend this company.

23 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're so glad to hear that booking with us has always been easy and that you find our prices competitive. Thank you for recommending us!

Rated 1 out of 5 stars

Debit/Credit card

You let me pay first incl.premium insurance and only after that you told me that your partner does not accept debit card. Well, OK. When trying to resolve this issue via your chat the chatbot said that cannot recognize YOUR booking reference and does not know how to continue. When I considered cancellation the whole booking I found a "little" note that you will charge me 227 EUR because it was less than 48 hours. Do you expect positive rating for such approach?

23 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Radek,

It's quite clear from your feedback that you're disappointed and frustrated.
The cancelation fee was already mentioned before confirming the booking and making the payment in the button to information and we are sorry that you had to face this issue and hopefully next time your experience will be way better
Best Regards.
Mahmoud

Rated 5 out of 5 stars

Excellent service

It’s very easy to book and you get a variety of options. The insurance you can buy makes you feel very safe!

23 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're so glad to hear that you found our booking process easy and appreciated the variety of options available. It's wonderful to know that our insurance options contribute to your feeling of safety!

Rated 5 out of 5 stars

Quick and easy use of the site

Quick and easy use of the site. great choices of suppliers and cars. The prices are very competitive.

22 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're delighted to hear that you found our site quick and easy to use! It's wonderful that you appreciated the great selection of suppliers and cars, and our competitive prices.

Rated 1 out of 5 stars

You continue to advertise and profit…

You continue to advertise and profit from car rental companies that have pages of reviews describing them as "scammers", with the same complaints repeated over and over again. It is impossible to believe you are unaware of the volume and consistency of these reviews.

People book through a broker because they trust you to work with reputable companies. Instead, you are directing customers to businesses with long histories of complaints about aggressive upselling, hidden conditions and customers being refused their vehicles.

At some point, continuing to promote companies with such consistently poor reputations makes you part of the problem. If you're willing to take customers' money, you should also take responsibility for who you choose to partner with.

I will never book through this platform again and would strongly encourage others to research the rental company itself before booking, rather than assuming a broker has done that due diligence for you.

15 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Jodie ,

It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it

Best Regards.
Mahmoud

Rated 5 out of 5 stars

Good range of options and competitive…

Good range of options and competitive prices. Clear info

21 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're happy to hear you found our options and prices competitive, and our information clear. We appreciate your positive feedback!

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. I arrived 59 mins late to collect car to be told my booking had been cancelled as I was late and that I will not be getting a refund as per their terms & conditions.

I was left with my family stranded at the airport and forced to pay standard tariff rates to an alternative hire company!

Update. Apparently it’s my fault for not letting them know I would arrive 59 mins late. I should have let them know! Quite how whilst flying I have no idea.
This 59 mins also apparently justifies them refusing to refund any of my £300 rental cost.
What absolute crooks! As I said. Avoid at all costs!!!!!!!!!

11 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Customer,

I am truly sorry to hear about the incredibly frustrating experience you and your family had at the airport. It's completely understandable that you're upset about your booking being cancelled
Unfortunately we can only guarantee the time that you selected on the booking and since you are late you could have contacted us before the wake up time and we could have helped you change the backup time when you know that you will be late but since the backup time passed from our end nothing can be done
Sorry that you had to face this but please next time try to contact us before the wake up time to assist you

Best Regards.
Mahmoud

Rated 5 out of 5 stars

Great choice and competitive prices

20 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Darren,
We're so happy to hear you appreciate our selection and competitive pricing! Thank you for taking the time to share your positive experience with us.
Kind regards,
Habiba

Rated 1 out of 5 stars

I booked a car hire in Kefalonia Greece…

I booked a car hire in Kefalonia Greece confirmed pick up and drop off details and paid. When the email confirmation came through it was to be picked up from Zakinthos a different island ? I tried to amend it but eventually had to cancel it . I tried again same happened I spoke to them and no apology just car wasn’t available so altered it to nearest available ??? A different island. So they have take 2 payments and I’ve no car Disgusting and have to wait a week or more to get my money back .

21 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Beverley,

It's quite clear from your feedback that you're disappointed and frustrated.

Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.

Best Regards
Kholoud

Rated 5 out of 5 stars

Best price

Best price, straight forward easy booking process.

21 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Casal,
We're delighted to hear that you found our prices to be the best and our booking process straightforward and easy. Thank you for your wonderful feedback!
Kind regards,
Habiba

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