Hoka Reviews 

Very good purchase and great delivery

The site is easy to use and gives useful advice about the products. I just received my new sliders and they look and feel amazing!

Avoid - like the shoes. but if an issue with product good luck and you can’t trust what they email you (check your own records)

Comfy shoes but two fault pairs of Clifton 9 where parts of sole fell off within a couple of week.

After explaining chain of issues, Customer services promised to replace with other stock. HOWEVER, as soon as I return faulty shoes say they can no longer send replacements. Offered quick 15% fob off.

Comfy shoes, but screwed so far in an issue.

Requested escalation to UK service team, but unclear at moment if they will bother helping.

All over a coupe of faultly hoka shoes and broken hoka emails promises….

Davide and Hoka customer service are A+ 5 star.
Davide guided me through a return and computer problems on my end and the replacement of my Hokas went smoothly and quickly…less than 7 days!!! Bravo Davide….!!! Grazie Mille

Love my new hoka runners. Bright and light. Fast delivery too.

I am extremely disappointed with HOKA’s customer service and return process. This has been, without a doubt, one of the worst experiences I’ve ever had with an online retailer.

My husband purchased a pair of HOKA shoes for me as a gift. He paid using Apple Pay, which automatically selected an old family address by mistake. As soon as he noticed, he immediately tried to cancel the order. We were still well within the 30 minute cancellation window clearly mentioned in HOKA’s policy. He even called customer service right away.

Instead of honoring their own policy, we were told that the cancellation policy “doesn’t apply to all orders.” That exception was nowhere made clear when the purchase was placed. If your published policy isn’t actually honored, then what is the point of having it?

Because HOKA refused to cancel the order, the package was delivered to the wrong address. We then went through the trouble of returning the shoes. We had proof that they were shipped back, but after waiting nearly three weeks with no refund or update, we finally contacted HOKA again. By that time, we had thrown away the shipping receipt because we never imagined this process would turn into such a nightmare.

HOKA then claimed they never received the return. As a result, we lost the shoes, we lost our money, and we received absolutely nothing in return.

This entire situation started because HOKA refused to honor its own cancellation policy. Had they simply canceled the order when requested within the stated time limit none of this would have happened.

The customer service was unhelpful, the policies were misleading, and the entire experience was incredibly frustrating. I expected much better from a company with HOKA’s reputation.

I will not be purchasing from HOKA again, and I cannot recommend buying directly from them. If you do, be aware that their published policies may not be honored, and if something goes wrong, you may be left without your product or your money.

I purchased a pair of running shoes in a sale at 40% discount. The shoes arrived but they were too small. I immediately sent them back for a bigger size. I did not hear back from them for nearly 2 weeks I i went into a store in London and spoke with a sale assistant who emailed them directly. They have now come back and said it was too late to get 40% and offered 15% instead.

Delivered as promised. On time. My first impressions are good and optimistic the support the shoes offer will help me get back into and enjoy running. Thx

I bought the Infini Hike sandals, and after one month (walking the dog, nothing crazy) the rear strap pulled out of the shoe. I exchanged them for another pair, a painful process taking another month. About a month after I finally received the replacement, the same thing happened again. The construction is poor so beware. I will not exchange them again, so I took them to a local shoe repair and now they are properly stitched and likely to last a long time.

They made things right and ended up replacing the shoes in the end

Delivered on time.. 😊

Comfortable footwear but a little pricey

Do not buy anything online

I bought a pair of trainers,

They sent me the wrong colour & size

Emailed customer service, sent pictures as requsted & they told me to send back & gave me a return label

Today they said its not one of theirs & are sending it back

Really poor, and basically fraud

Not delivered

Customer service was disappointing at first. After discovering that my delivery address had been populated incorrectly during checkout, I contacted HOKA immediately to amend or cancel the order.
I was told this wasn’t possible due to the “safety and security of customers” and was advised to refuse delivery, despite explaining that I had already sold the property and no longer lived there.
After several emails, I was then told the parcel could be returned and reshipped. I instead requested a cancellation and refund, which HOKA agreed to.
I appreciate that the issue was ultimately resolved, but it took several emails to reach a solution that could have been offered from the outset. The repeated reference to the ‘safety and security of customers’ seemed difficult to reconcile with the eventual ability to return, reship or cancel the order. A more consistent and practical approach would have made for a much better customer experience

I had to return trainers because the sole came apart after only 10 weeks. However, they are refusing to refund it replace because the returned trainers have gone missing - they took 6 weeks to confirm that the trainers had not arrived. Their return label is not traceable. I think Hoka have a problem with the quality of their trainers and with their customer service. These are expensive shoes. I won’t be buying it recommending to anyone again.

Excellent service, Excellent product

I have previously worn and enjoyed Hoka shoes but recently ordered a new pair that has not arrived since I ordered it nearly a month ago (12th of June this year). The worthless AI chatbot just tells me it shipped on the 16th of June, but according to FedEX they have not received the parcel yet. It's been 22 days since it was "shipped" and it is impossible to receive and further info on what has happened with my order.

Useless customer service and abysmal shipping.

Pleasant, efficient customer service provided by Leona