Hoka Reviews 

DECKERS brand (HOKA) does not stand by their product. After 6 months of wearing their shoe the front sole started to come apart and when I reached out to the company regarding the warranty, and sent them pictures of the defective sole and lack of workmanship they stated that it does not meet the qualifications specifically, “this warranty does not cover defects arising from normal wear and tear, misuse, product alteration, or negligence.” I would not buy this product ever again. For the price of $155 a pair I would expect a company to stand by their product. Many companies make a comparable or better shoe for that price or cheaper. Do your research.

I am extremely disappointed with my experience with HOKA’s customer service and product durability. I purchased three pairs of HOKA shoes because I genuinely loved the comfort and performance of the brand, and I regularly recommended them to others. Unfortunately, two out of the three pairs developed the same issue where the back of the heel completely ripped apart, making the shoes unusable.

I reached out to HOKA for assistance, hoping they would stand behind their product and help address what appears to be a repeated durability issue. Unfortunately, because the shoes were purchased from a retailer that HOKA does not consider an authorized retailer, they refused to provide any warranty support or assistance, despite the fact that I own multiple pairs and experienced the same failure more than once.

I understand that companies have policies, but it is disappointing that a brand I supported and recommended so highly was unwilling to help when there was a clear quality concern with the product itself. If you purchase HOKA shoes, be aware that where you buy them may determine whether the company will stand behind the product, even if you are experiencing a legitimate issue with the shoes.

These shoes are amazingly constructed and can't wait to get them on for my next 10K

Very pleased with Hoka slides once I got the right size

Bought W Gaviota due to Dicks Sporting Goods being out of Bondi’s. After first night working in ICU with new sneakers I starting having severe back pain, on second night could barely walk. Had to call out sick and rest next night. My mom called and said she had a friend that had a similar experience and after doing an MRI it was the sneakers. Same situation here. Called HOKA customer service- useless and does not stand behind their product but gladly take your money. Google HOKA shoes and back and leg pain.

Yep delivered very quickly 24hrs as opposed to Mizuno who took 11days. That's it now, have my compliment of trainers so will persist with unsubscribing...however like all brands, shirts, shoes etc I know you will plague my inbox as its a no cost solution...except for my time and memory capacity!

On July 12, 2026, I paid $209.05 for a pair of women's Transport 2 sneakers and instead received a $65 pair of men's slides I never ordered. I was then told that, as a condition of receiving my own refund, I had to personally drive to a UPS location and wait to return Hoka's mistake.

This was entirely Hoka's error, yet resolving it has fallen entirely on me.

1. The support chatbot was not helpful and repeatedly told me I needed to return the shoes I was sent.
2. I then called customer support and was on and off hold for 35 minutes. No manager was available, and I was told someone would call me back.
3. When the callback came, the only options presented were: (1) treat the shipment as a return: physically returning the wrong item in order to receive my full refund, plus a 20% discount on a future purchase; or (2) treat it as an exchange for another item. The only alternative to driving to UPS myself was scheduling a UPS home pickup, at my own cost.

At no point was I offered the obvious resolution, a refund, or the correct item Hoka was responsible for sending, without first making me spend time, travel, and money to correct Hoka's error.

I would also note that the 20% discount roughly equals the $34.05 I already paid in shipping and tax on this order.

To recover my own money, I drove 30 minutes round trip, paid for gas, and waited over an hour at UPS to return an item I never ordered.

This is not a return or an exchange. It is Hoka conditioning my refund on my willingness to fix the company's shipping error myself, at my own cost in time, travel, and money.

Every other retailer I have dealt with in a similar situation has apologized and immediately issued a refund or shipped the correct item, without requiring the customer to fix the company's mistake first.

I have loved the Hoka brand, but without a meaningful resolution to this matter, this will absolutely be my last purchase from Hoka.

Excellent service , received the goods very quickly . Superb trainers !

Excellent, fast delivery at a busy time.

Timing and delivering the promised. Ease of arriving from order. Will see if the process of size issue can be resolved quickly.

First time purchase with Hoka, order had the wrong address from the one I entered. Tried to phone as a phone number was on the Hoka website , but this was misleading as there was no person to take calls as I later found out . Now the number after a matter of hours don't appear anymore, on line chat absolutely confusing and frustrating to use. Hoka finally phoned me in the end to resolve this issue . Thoroughly dissatisfied

Waiting for me when I got home

Can’t fault a thing

Fantastic product and service

You’re the best

Bought my first pair of HOKA Challenger 8 GTX in late March after a Rheumatology specialist recommended them for my ongoing tendon issues in my ankles. They have been an absolute game-changer. I took up walking and have clocked over 400 miles (mostly on roads) since April 1st. The durability is better than expected with reasonable wear for the distance walked, and they are incredibly comfortable. Their customer service is also superb having contacted them with a minor issue which was dealt with well and better than I could have expected.

While they are a little more expensive than competitors, they are worth every penny. I've already ordered a second, road-biased pair. HOKA has won me over for life!"

BEWARE!! - NEVER ORDER ONLINE FROM HOKA

THE WORST COMPANY POLICY AND ATTITUDE - UNTRUSTWORTHY

HOKA refuse to give me a refund for the shoes I returned, because Sue from Customer Services says “…although the tracking information indicates that the parcel was delivered, the items in question have not been received at our warehouse.”

I have sent them a photo of my Proof of Posting from the POST Office, and a screenshot of their own website which shows that the returned parcel was delivered back to them, but they flatly refuse to refund the money to me.

As far as I can tell, the law seems pretty clear - if you provide proof of posting for a retuned item, the company is obliged to give you a refund. It’s not my fault that the shoes have gone missing either during transit, or after they arrived at the HOKA warehouse facility. We used the HOKA approved return method, and so it is up to HOKA to take up the issue with their courier.

I do not usually write reviews, but on this occasion the response from HOKA is completely UNACCEPTABLE.

The Details:-
On 28th April I ordered a pair of walking shoes from the HOKA website for £180.99. Unfortunately I had to return them.
I sent them back using the HOKA return label and dropped them off at the local Post Office (which was on their list of approved Drop Off points. I specifically chose the Post Office to be sure that I had a Proof of Posting in case I needed to prove that I had indeed returned them.
Several weeks later I still had not received the refund for the shoes. I chased it up with HOKA Customer Service, and long story short, after several email exchanges with Customer Support, they refuse to refund the cost of the shoes.

Visited your hoka store at Covent Garden and I must confess I had good customer service. Kai and DJ were very exceptional. Kai helped me to get my real size after telling him my problem. I got 2 pairs of bondi 9 trainers and U Ora recovery slide. I definitely got good value for my money. Thank you kai and DJ 👍👍👍

Second pair that I have ordered. First pair too big so ordered size below. Was sent the wrong size and was addressed to a different named person. Unable to log in to my account and no information on how to return