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Hobgoblin Music Reviews 

1,897
•
TrustScore 5 out of 5

4.8

Music Store
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, customers overwhelmingly had a great experience with this company. They consistently praise the high quality of products, which often arrive exactly as described and in perfect condition. The staff are frequently highlighted for their knowledge, helpfulness, and friendly approach, making the shopping experience pleasant and informative. Reviewers also commend the efficient ordering process and very fast delivery, with many items arriving promptly and securely packaged. However, some customers noted occasional issues with delivery, such as pricey fee options, a lack of shipping updates, and minor packaging damage for overseas transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and prompt delivery... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and efficiency of the ordering... See more

Quality

Reviewers mention positive feedback about quality, with many praising the good to very good standard of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more

Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.8

All reviews

(1,897)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Over 40 Years a Customer…

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and it arrived via Royal Mail sooner than expected. Good solid piece of kit at a good-value price. A happy customer…

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. The delivery was very quick. Item was well packaged and in great condition.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Missing part - found

I purchased my first guitar (2nd hand from FB) at 53. It was missing a battery holder for the built in tuner. I reached out to Hobgoblin Music to help find a replacement. Not only did they find a replacement for me, they kept me up to date with great communication and quality posted to me once they got one. They went above and beyond. I’m very grateful for their service and help. Thanks ☺️

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good, prompt and courteous service

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set and the replacement string fitted perfectly. The strings arrived promptly and are really good value for money.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website. Quick checkout. Received as quick as Royal Mail moves these days. Ordered from hobgoblin in the past with similar results. Will deffo go back.

20 August 2025
Unprompted review

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